Sensor Configuration Error

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Jesse Willis

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Dec 30, 2020, 12:26:51 PM12/30/20
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I keep getting this error-
"Error: The sensor configuration changed, starting a new scan. Your changes have been saved."

I just upgraded to the Mark II. 

It pops up on the Uplink app when I hit record. It pops up in Skanect constantly if I'm connected through Uplink but not in the record tab.

To the best of my knowledge, all apps are up to date.  

I'm also noticing the sensor keeps disconnecting and I have to reselect Uplink on the ipad.

All suggestions to remedy the problem are welcome.

Thanks,
-Jesse 

Carlos Cesar Gomez

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Dec 30, 2020, 12:48:33 PM12/30/20
to Jesse Willis, Skanect
Try recalibrating again . 



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Jesse Willis

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Dec 30, 2020, 2:42:16 PM12/30/20
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I've recalibrated several times to no avail.

Arnaud

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Dec 30, 2020, 3:40:56 PM12/30/20
to Jesse Willis, Skanect
Hello :) 
Skanect helps me for hair (body's an) because my new sensor Einscan H is too sensitive but the scan are incredible 👌. 
If you have cash I recommend you this sensor... 🤗


Le mer., déc. 30, 2020 à 20:42, Jesse Willis

Jesse Willis

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Jan 7, 2021, 12:06:29 PM1/7/21
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I wanted to follow up and see if anyone is having a similar issue or thoughts on how to fix it.

Jesse Willis

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Jan 12, 2021, 2:16:24 PM1/12/21
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Is there anyone who has had a similar issue? I've made sure all the apps are updated and I've restarted both my mac and ipad.
Any help or suggestions will be greatly appreciated. 

Tobby Ryan

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Jan 19, 2021, 10:36:05 AM1/19/21
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I had an issue when upgrading the firmware to 1.0. i had to downgrade back to 0.9.7. I am not sure if they fixed that on the Mark II
It did fix my issue at the time.

Dave C

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Sep 25, 2022, 5:50:33 AM9/25/22
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Did you ever find a fix for this?

I'm getting this error after about 0.5s of trying to record a new scan every time.

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