Urgent - Application Support Manager position in downtown Chicago
Christi
Support Management experience with large enterprise and content
management experience. I am also looking for someone with Unix,
Oracle, Java, and Websphere systems support experience.
Thanks,
Christi Latz
Technical Recruiter
TransTech Solution Staffing
cl...@trans-tech.com
www.trans-tech.com
Direct: 630.228-8566
Fax: 630.228.8585
http://www.linkedin.com/in/christilatz
www.twitter.com/christitrans - Job Updates
Referral Bonus available!
Microsoft Certified Gold Partner
WBE Certified Woman-Owned Business
Job Description
Responsible for managing a support group(s) for various system/
platform support and administration activities, including conducting
the performance management process and providing input for staffing
and disciplinary actions. Responsible for system uptime, availability,
performance tuning, capacity planning, metrics and timely resolution
of environmental/application issues. Manages a team of filenet
administrators onsite and offshore and also responsible for vendor
management and expense planning and utilization.
Knowledge/Skills
Knowledge of programming languages, various business applications,
state of the art technology, and current trends in the computer
industry, usually acquired through related experience and a four year
degree in Computer Science, is required to consult with business unit
partners to determine effective computer utilization. Knowledge of
various application designs and programming techniques, usually
acquired through related experience, is required to develop conceptual
system design. Analytical and problem solving skills are needed for
systems guidance. Leadership and organizational skills are required to
develop periodic goals and to manage and motivate team members towards
the goals set.
Major Duties
1. Manages a support group(s). Conducts the performance management and
career development processes. Provides input for staffing and
disciplinary actions, and provides hands-on training to staff.
2. Develops periodic goals, organizes the work, sets short-term
priorities, monitors all activities, and ensures timely and accurate
completion of the work.
3. Maintains risk management and compliance programs and activities
for their assigned group.
4. Advises systems staff on the impact of systems enhancements to
existing designs.
5. Reviews and negotiates vendor software package contracts.
6. Communicates with various business areas and outside vendors,
consultants, and clients regarding automation needs.
7. Ensures compliance with all audit requirements including change
control procedures and data security.
Experience
Minimum of 5 years of experience as a team lead and/or manager of
document management platform experience. Must have strong
understanding of Unix, Weblogic, Oracle, Java technologies.