Fwd: Enterprise Software Support Position
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Weijng Lin
Jun 6, 2011, 10:59:46 AM6/6/11
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IBM is looking to hire a Technical Support Engineer in San Jose, CA. Take a look at the job description below and if it's something you're interested in hearing more about, please apply via the link below.
Thanks.
Apply via this link:
https://jobs3.netmedia1.com/cp/job_summary.jsp?job_id=SWG-0395261
Job description
Cast Iron Systems Technical Support team is looking for a customer facing, highly motivated, energetic and experienced Technical Support Engineer. This position provides the opportunity to work with new and groundbreaking technology, latest industry and technology trends, and delivering value to our customers.
Essential Job Skills & Requirements
1 to 5 years of enterprise software support experience (Computer Science graduates will be accepted)
Excellent oral, written and listening skills
Strong communication and customer focus skills – must be able to understand problems and articulate current status to customers
Ability to manage multiple customer cases
Track record of exceeding customer expectations
Good problem solving skills
Technical Support experience with knowledge of any programming language
Expertise in one or more of the following:
Enterprise Application integration, middleware, or other integration experience at the enterprise level (TIBCO, webMethods, BEA WebLogic, J2EE/JMS)
ERP integration experience (Oracle Applications, SAP, PeopleSoft, JDE, Baan, QAD, Siebel, or other CRM)
RDBMS (any of Oracle, SQL Server, DB2, Sybase, and Informix). Strong understanding of databases, distributed objects, guaranteed delivery and performance optimization techniques. Working knowledge of SQL, triggers, PL/SQL stored procedures.
XML technologies including DTD, XSLT, XPATH, XSD and XQuery.
Development using XML, HTTP/S, Web Services, WSDL, SOAP, SOA, WSM, Security
Experience with mapping tools, flat-files parsers, batch processing, messaging
Java/C++/object oriented programming and distributed computing
Unix/Linux, NT, AS400 experience
Major Duties and Responsibilities:
Engage with customers over phone and email to resolve their technical issues with the Cast Iron Solution
Work effectively with customers, partners and colleagues to develop strong working relationships.
Liaison between customers and engineering team to work together to resolve difficult issues
Document all correspondence with customers and provide updates throughout the life of the PMR
Apart from providing technical support to end customers, the team is also responsible of managing and building the knowledge base, helping the engineering and product management team to improve the quality of product.
Required
High School Diploma/GED
At least 2 years experience in Manage Client Expectations / Satisfaction
English: Intermediate
Preferred
Bachelor's Degree
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Thanks.
Apply via this link:
https://jobs3.netmedia1.com/cp/job_summary.jsp?job_id=SWG-0395261
Job description
Cast Iron Systems Technical Support team is looking for a customer facing, highly motivated, energetic and experienced Technical Support Engineer. This position provides the opportunity to work with new and groundbreaking technology, latest industry and technology trends, and delivering value to our customers.
Essential Job Skills & Requirements
1 to 5 years of enterprise software support experience (Computer Science graduates will be accepted)
Excellent oral, written and listening skills
Strong communication and customer focus skills – must be able to understand problems and articulate current status to customers
Ability to manage multiple customer cases
Track record of exceeding customer expectations
Good problem solving skills
Technical Support experience with knowledge of any programming language
Expertise in one or more of the following:
Enterprise Application integration, middleware, or other integration experience at the enterprise level (TIBCO, webMethods, BEA WebLogic, J2EE/JMS)
ERP integration experience (Oracle Applications, SAP, PeopleSoft, JDE, Baan, QAD, Siebel, or other CRM)
RDBMS (any of Oracle, SQL Server, DB2, Sybase, and Informix). Strong understanding of databases, distributed objects, guaranteed delivery and performance optimization techniques. Working knowledge of SQL, triggers, PL/SQL stored procedures.
XML technologies including DTD, XSLT, XPATH, XSD and XQuery.
Development using XML, HTTP/S, Web Services, WSDL, SOAP, SOA, WSM, Security
Experience with mapping tools, flat-files parsers, batch processing, messaging
Java/C++/object oriented programming and distributed computing
Unix/Linux, NT, AS400 experience
Major Duties and Responsibilities:
Engage with customers over phone and email to resolve their technical issues with the Cast Iron Solution
Work effectively with customers, partners and colleagues to develop strong working relationships.
Liaison between customers and engineering team to work together to resolve difficult issues
Document all correspondence with customers and provide updates throughout the life of the PMR
Apart from providing technical support to end customers, the team is also responsible of managing and building the knowledge base, helping the engineering and product management team to improve the quality of product.
Required
High School Diploma/GED
At least 2 years experience in Manage Client Expectations / Satisfaction
English: Intermediate
Preferred
Bachelor's Degree
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Student at San Jose State University
Major in B.S. Computer Science
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Chinese Students Associaction of SJSU
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