Windows Vista Home Basic SP2 (64 Bit) X64 (September 2010) Free Download
Sofie Kovalcheck
I tried doing a forum search for "scan task is already running" but was rebuffed with the message "One or all of your search keywords were below 3 characters or you searched for words which are not allowed"
Windows Vista Home Basic SP2 (64 Bit) X64 (September 2010) Free Download
Download https://urlin.us/2yLM8U
I'm currently evaluating anti-virus software to see which one is most compatible with my software and I'm having a minor issue. Every morning I have a window showing that the Antivirus Scan completed with no threats found but on top of that is another window saying "This scan task is already running" (see attached image)
And what exactly do you mean by "every morning"? Does it happen when you start up your computer, or your computer stays open at night and you notice those messages when you start using it in the morning?
I can't tell you what task caused this because all I see is a summary of the antivirus scan and an error message. I didn't change any of the installation defaults other than disabling Active Virus Control and excluding the Photoshop Elements 5 folder because BitDefender kills it.
The daily antivirus scan is scheduled to run at 5am. I leave my PC running overnight for backups, windows updates and virus scans. My screen saver locks the PC so that window in the attached image is already shown when I unlock the PC.
BitDefender's default setting to update Antivirus signatures is every hour (?) and that could be part of the issue. I can't find an antivirus log listing in BitDefender (is there one?) but I think the post-scan log stated it took a few hours to finish.
This morning I rescheduled the anti-virus updates to run once a day (But I can't specify the time it is run?) and I've excluded a couple of external drives to shorten the total time it takes to complete an antivirus scan.
I don't know BitDefender well enough to know if it gives me any tools to help you figure this out. Unless you have seen the problem before or know of a way I can see a log or a list of all scheduled tasks to see if there's a conflicting or duplicate scan task that's all I can do.
First, you can go to BitDefender Security Center -> Antivirus -> Virus scan, right click on the desired scan task and select View logs. You will see a list of scan logs which you can open by double click.
Alternatively, on the BitDefender Security Center main window, at the lower right corner, there's a button named View logs, where you can see all logs related to BitDefender activity. Open it, select the Antivirus category, and you will see 2 lists: one for Realtime Protection, one for OnDemand scans. Scheduled scans will appear under OnDemand Scans. Double clicking an entry will show details. Details about an OnDemand scan also include a button to open the scan log.
That issue is covered here - =15247. When I tried to open Photoshop Elements 5 I get an "Attempt to access invalid address error." I tried to add an exception under Antivirus -> Shield -> Advanced Settings but that didn't work so I turned off 'Active Virus Control'. I'm sure a solution will be found eventually.
I've attached a bunch of screenshots. The scan is set to run daily at 5am. The only errors I see are 12 input/output errors in the scan log (Locked files? see the attached pdf) and errors in the update log because a scan was running.
Everything looks perfectly normal in your screenshots and in the attached PDF. So since it doesn't appear to be a configuration problem, the only thing that's left to try is to see exactly when that message appears.
For this, you should reschedule that task sometime when you are in front of your computer, to see exactly how it reacts. You can set it to run at low priority so it won't use too many system resources (Antivirus -> Virus scan, right click on the task and you will find there an option called Run the task with low priority).
I decided that a manual scan might not trigger the same problem so I scheduled a scan this afternoon. The "scan task is already running" warning did not appear. I'll post in the morning with the result of the regular nightly scan.
I see. I was thinking that you may have a tool that updates your clock around 5 AM. So the task starts at 5, then the tool changes the clock for a few seconds, so the clock is set before 5 AM and then the task tries to run again, but it's already started so the message is displayed.
I have been seeing some of the same problems since upgrading to BitDefender AntiVirus 2010: (1) just about every day I get the message about "The scan task is already running. Please wait for it to finish...", (2) occasional grey system tray icon saying BitDefender not available and asking me to fill out a trouble report.
I also have the same problem on several client computers, including my own, since upgrading to Bitdefender Antivirus 2010. On some, but not all computers, I get the follwoing message displayed on the screen every morning after the daily 2:00am virus scan.
Having same issue, except it pops up like EVERY MINUTE! Running 2010 on Windows 7. There are no scheduled tasks in bitdefender, i checked thoroughly. oh, and forget about using game mode, has no effect what so ever.
almost always when a scheduled deep system scan starts, a small box pops up which says "Scan task is already running. Please wait for it to finish or cancel it before attempting to run it again." (screenshot uploaded I hope!) The only time of day that this doesn't happen is 930am (I have been experimenting with scheduled start times!!)...there is no evidence that any other scan is running...and I don't think there could be any other scan running because the scan that starts continues to run and is not stopped. I have contacted bitdefender support about this, but haven't had any response about a fix...has anyone else had this problem? Does anyone know why this happens? and what if anything can be done to stop it? Thanks.
Will tell me what the two commands you indicated do?? I did as you said at a command prompt, but it didn't appear that anything happened. I have attached the file you asked for. I don't know what you mean by "If you have the same issues"...am I suppose to wait until the next scheduled scan to see what happens before I send the file? Were the commands performed at the command prompt suppose to correct the problem? It would be helpful if you gave me some more information...am I suppose to post a reply on the forum you moved my question to?? By the by, I have Windows vista and I accessed the command prompt thru Accessories on the All Programs menu...
I see that many people are having this problem...I note for all of you that almost always when a scheduled scan starts this box comes up immediately...no other scan is ever running when this happens. I don't think it is affecting the scans...it seems to me it is a software glitch that hopefully BD will eventually fix.
This same issue is happening for me, and has been for several months (pretty close to the time I upgraded from 2009 to 2010). A few days ago I used the uninstall tool to completely remove any trace of previous BD products, and installed BDTS 2010 again, which was supposed to fix some of the lingering problems users have been experiencing as of late.
I logged into my computer via remote desktop several times from work today and never saw the message. Then when I got home I logged in around 2/20/2010 6:30 PM, and the dialogue box was up again. So using the uninstall tool and installing 2010 fresh did nothing to correct this issue (one of many I've been experiencing).
I have not manually tried to start a scan, and obviously this wasn't a scheduled scan attempting to run because it starts at 2 AM. Yesterday at 2 AM it completed just fine and did not generate this dialogue box.
This problem was happening to me regularly, about every 1-3 days. Incidentally, after you posted these instructions to capture data, the problem stopped for over 1 month. I thought maybe a silent update was put out that resolved it. I setup the uiscan stuff on 2/23 per your post, and today on 3/27 is the first time this error has popped back up for me.
We have sent the files to the Testing Team for further investigation and we will let you know if we need anything else. We appreciate that you took the time to follow the steps and send us the diagnostic reports and logs we need.
Please tell me what advise have you tried to follow (a link to the forum post or a ticket ID) and what is the name of the file removed. Last but not least please explain what you mean by 'file has been removed'.
In your post you suggest following the advice in Post #29 however, when I try to do step 1 [1: Save this file on your computer, extract it and run it], I get the following message: "Sorry, the file you requested is not available"
I'm experiencing the same issue, please email me required files to help diagnose the problem. A couple of things I'll add to what's already been posted. When I check out BD settings, it shows two scans are running, a deep system scan and system scan (tried to upload screen capture but I don't seem to have permissions to do that). When I right click on either scan and try to use the commands (show scan path, view log, etc.), I don't get any response on those commands. I see two instances of uiscan.exe running in my task manager, not sure if those are the scan tasks or not. Log shows last deep system scan was completed on 5/18/2010, which I started manually.
The downside to all this is that scheduled scans are not running at all. I would appreciate any help, since I really don't have effective AV protection at this point. I've been using BD for over a year and this is first major issue I've experienced, which seems to coincide with the 2010 upgrade.
@DC_Guy: an email with the instructions on how to resolve the issue you are facing has been sent to your email address associated with your forum account. Please note that even if you can't start a scan that does not mean your computer is not protected. The real time protection is working with or without having a scheduled/manual scan working.