Major Changes:
You should check your Card Account balance and Transaction history on a regular basis. The information is available to you free of charge through our Customer Service number and at our web site, www.usdirectexpress.com. For a fee, you can also receive written statements each month.
If you believe your Card or PIN has been lost or stolen or that someone has or may transfer or take money from your Card Account without your permission, report it by calling the Customer Service number below as soon as possible. You can also write to us at Direct Express, Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190 or visit our website at www.usdirectexpress.com. Calling us is the fastest way to report this loss. Once your Card or PIN is reported to us as lost, stolen or destroyed, your Card will be cancelled, and you will have no liability for further Transactions involving the use of the canceled Card.
Contact Direct Express Customer Service by calling 1-866-606-3311, by mail at PO Box 540190 Omaha, NE 68154-0190 or visit www.usdirectexpress.com. For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you believe your Card or PIN has been lost or stolen or that someone has or may transfer or take money from your Card Account without your permission, report it by calling the Customer Service number below as soon as possible. You can also write to us at Direct Express, Payment Processing Services, PO Box 245998, San Antonio, TX 78224-5998 or visit our website at www.usdirectexpress.com. Calling us is the fastest way to report this loss. Once your Card or PIN is reported to us as lost, stolen or destroyed, your Card will be cancelled, and you will have no liability for further Transactions involving the use of the canceled Card.
Contact Direct Express Customer Service by calling 1-888-741-1115, by mail at PO Box 245998 San Antonio, TX 78224-5998 or visit www.usdirectexpress.com. For general information about prepaid accounts, visit cfpb.gov/prepaid.
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