Speed Dial Issue

[lawl...@sunyulster.edu]

We're having a strange issue with Speed Dials at the moment. For some reason, I can no longer add any numbers as a speed dial to someone if they do not exist within our system. For example, I can add the number 5173 to a user's speed dial options, but I could not add *765173 to make an intercom button. I have also found that this is also the case if I tried to make an external phone number. I have tried restarting the server to see if that would help, but it did not seem to change anything. Anyone have any suggestions on what to look for? Specs are below.

Phone: Polycom IP 650

Version: Sipxcom 14.10

Phone Software: 4.0.9

[George Niculae]

If you are trying to do this within sipxcom admin UI, make sure you don't enable subscribe for presence checkbox

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[lawl...@sunyulster.edu]

Yup! The system doesn't even allow me to click that check box. I am doing it through the admin gui though is there another way to do it? I'm assuming manually specifying it in the CFG file for that phone on the server correct?

On Friday, August 21, 2015 at 12:02:31 PM UTC-4, George Niculae wrote:

If you are trying to do this within sipxcom admin UI, make sure you don't enable subscribe for presence checkbox

On Friday, August 21, 2015, <lawl...@sunyulster.edu> wrote:

We're having a strange issue with Speed Dials at the moment. For some reason, I can no longer add any numbers as a speed dial to someone if they do not exist within our system. For example, I can add the number 5173 to a user's speed dial options, but I could not add *765173 to make an intercom button. I have also found that this is also the case if I tried to make an external phone number. I have tried restarting the server to see if that would help, but it did not seem to change anything. Anyone have any suggestions on what to look for? Specs are below.

Phone: Polycom IP 650

Version: Sipxcom 14.10

Phone Software: 4.0.9

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[Todd Hodgen]

I think special characters are no it allowed any longer.  Or at one time they werent

George Niculae <geo...@ezuce.com> wrote:

To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/CAPMdFuhdDENcZxkLWX5%3DUUM81AH95spB49_XNZibDGshjyuigA%40mail.gmail.com.

[lawl...@sunyulster.edu]

That would explain why I couldn't set up the *76 as a speed dial, but it doesn't really explain why I can't set my cell phone number as an external speed dial sadly.

On Friday, August 21, 2015 at 12:33:12 PM UTC-4, Todd Hodgen wrote:

I think special characters are no it allowed any longer.  Or at one time they werent

George Niculae <geo...@ezuce.com> wrote:

If you are trying to do this within sipxcom admin UI, make sure you don't enable subscribe for presence checkbox

On Friday, August 21, 2015, <lawl...@sunyulster.edu> wrote:

We're having a strange issue with Speed Dials at the moment. For some reason, I can no longer add any numbers as a speed dial to someone if they do not exist within our system. For example, I can add the number 5173 to a user's speed dial options, but I could not add *765173 to make an intercom button. I have also found that this is also the case if I tried to make an external phone number. I have tried restarting the server to see if that would help, but it did not seem to change anything. Anyone have any suggestions on what to look for? Specs are below.

Phone: Polycom IP 650

Version: Sipxcom 14.10

Phone Software: 4.0.9

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[pmkr...@gmail.com]

I have no issues with speed dials using the old-style web portal in 15.08 accessed via Firefox - the new web portal (System->Admin Settings) disallows special characters such as the star(*) key and definition of internal/external numbers at times. I'd also experiment with different browsers. Peter

[lawl...@sunyulster.edu]

I'm not sure if a few people are misunderstanding my issue, but the speed dials show up in the portal. We are still using the old style portal, and the phone configuration in the web interface lists it as having those speed dials attached to that user. However, they do not show up on the phone itself.

[Todd Hodgen]

I've seen this issue.  Ensure all numbers that have presence available are first in the speed dial list.  Ensure outside numbers are below those numbers.  I recall at least once that intermixing them caused the list to not appear.

lawl...@sunyulster.edu wrote:

To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/4bcf71f6-9828-42a3-970c-fe195a05d3e4%40googlegroups.com.

[Joe Micciche]

On 08/21/2015 01:36 PM, lawl...@sunyulster.edu wrote:
> I'm not sure if a few people are misunderstanding my issue, but the speed
> dials show up in the portal. We are still using the old style portal, and
> the phone configuration in the web interface lists it as having those speed
> dials attached to that user. However, they do not show up on the phone
> itself.

Then your phones are likely not getting config updates from the server -
verify that by sending profiles, and monitor the traffic from config
server for whichever protocol you're using to push config (FTP, TFTP,
HTTP(S)).

If the server is sending the files, monitoring at the phone to make sure
they are received and processed would be the next step. Quick way to
check is to browse to the phone's web ui and check the logs.

joe

[lawl...@sunyulster.edu]

So I can say that I can add or remove  a speed dial fine, but only as long as they are an extension that we have as a user on this campus already. If I try to change it on anything else, it doesn't work. I've also tried putting the BLF's on top of the speed dials, and then removing the presence and speed dials attached to those that were working all together. I probably won't be able to wireshark anything until Monday. Does anyone know what file specifically the phone will check for its speed dials? Is that the (Macaddress).cfg file in tftproot?

[Joe Micciche]

On 08/21/2015 03:12 PM, lawl...@sunyulster.edu wrote:
> Does anyone know
> what file specifically the phone will check for its speed dials? Is that
> the (Macaddress).cfg file in tftproot?

<macaddress>-directory.xml.

joe

>
>
> On Friday, August 21, 2015 at 2:48:35 PM UTC-4, Joe Micciche wrote:
>>

[lawl...@sunyulster.edu]

So the configuration for it is definitely in the file. I'm also noticing that any speed dials added are not added to the contact directory on my phone. I believe that may be the issue, or at least related to the issue.

[pmkr...@gmail.com]

It sounds like you may have a local contact directories, preventing some entries from the server from being applied. Make sure the Phone->Directory Resources-> Read Only Local Directory option on the phone is enabled. Peter

[Michael Picher]

Good point Peter.  Factory reset the phone / wipe all local configuration.

Also, speed dials != contact directory.  Contact directory is generated from the Phonebook part of sipXcom.

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[Tony Graziano]

I have seen this before. I posted about why I couldn't change the label on a phone (it was in the config file but the phone refused to change this). My solution was to remove the line from the phone, apply, add the line back to the phone, apply. Then send profiles.

[lawl...@sunyulster.edu]

1. So it's definitely set to read only for the contact directory for that phone. I was hoping that was it, but sadly it's not.

2. I have factory reset the phone before. Didn't help, and it's not the only phone having the issue sadly.

3.I made sure to remove all of the lines and speed dials from both the phone and user account and try to add them back one by one, but I still get the same result.

[Joe Micciche]

I'd still suggest checking the phone logs to be sure 1) the phone is
getting <mac>-directory.xml and 2) is processing it.

Log into the web ui of a phone, clear/delete logs; send profile/reboot
the phone, then check the logs. The logging will list all files the
phone received, and gives some very basic info about any errors
processing parameters.

joe

[lawl...@sunyulster.edu]

So here's a bunch of information that I've found. Interestingly enough, I don't see it pulling the <mac>-directory.cfg file into the phone. Not sure why that would be, or why I can change the speed dials without that file uploading to the phone. Any suggestions? 

000000.405|app1 |*|01|Initial log entry. Current logging level 3

000000.420|cfg  |*|01|Initial log entry. Current logging level 2

000000.430|dot1x|*|01|Initial log entry. Current logging level 3

000000.445|log  |4|01|UtilLogC:: syslog sendto on UDP socket to '172.16.5.10' failed

000001.400|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.

000002.760|tls  |*|01|Initial log entry. Current logging level 4

000005.235|lldp |3|01|Enabling 802.1Q tagging, VLAN ID = 509 (from LLDP/CDP)

000005.235|lldp |5|01|VLAN Id has changed to 509.

000005.235|log  |4|01|UtilLogC:: syslog sendto on UDP socket to '172.16.5.10' failed

000009.235|lldp |3|01|LLDP received a response from a switch. LLDP enabled.

000013.745|dns  |*|01|DNS resolver servers are '172.16.5.12' '0.0.0.0'

000013.745|dns  |*|01|DNS resolver search domain is 'sipx.sunyulster.edu'

000013.745|app1 |3|01|DNS resolver server is '172.16.5.12'

000013.745|app1 |3|01|DNS resolver search domain is 'sipx.sunyulster.edu'

000013.745|app1 |3|01|Bootline: esw(3,0)bootHost:flash e=172.16.9.4:ffffff00:1fa40:c h=172.16.5.10 g=172.16.9.1 u=**** pw=**** f=0x40 tn=CircaIP

000013.750|app1 |3|01|DHCP returned result 0x2EF from server 10.10.10.40.

000013.750|app1 |3|01|   Phone IP address is 172.16.9.4.

000013.750|app1 |3|01|   Subnet mask is 255.255.255.0.

000013.750|app1 |3|01|   Gateway address is 172.16.9.1.

000013.750|app1 |3|01|   Provisioning server address is 172.16.5.10.

000013.750|app1 |3|01|   Time server is 10.10.10.40.

000013.750|app1 |3|01|   GMT offset is 0 seconds.

000013.750|app1 |3|01|   DNS server is 172.16.5.12.

000013.750|app1 |3|01|   DNS domain is sipx.sunyulster.edu.

000013.750|app1 |3|01|   Syslog server is 172.16.5.10.

000014.455|cfg  |2|01|Prov|Starting to provision master configuration file

000014.475|copy |3|01|'ftp://PlcmSpIp:****@172.16.5.10/0004f2120e68.cfg' from '172.16.5.10'

000014.515|copy |3|01|Download of '0004f2120e68.cfg' succeeded on attempt 1 (addr 1 of 1)

000014.645|cfg  |*|01|Prov|Starting to update polycom/4.0.X/2345-12600-001.sip.ld

000014.660|copy |3|01|'ftp://PlcmSpIp:****@172.16.5.10/polycom/4.0.X/2345-12600-001.sip.ld' from '172.16.5.10'

000014.695|cfg  |3|01|Image polycom/4.0.X/2345-12600-001.sip.ld has not changed

000014.695|copy |3|01|buffered_write: transfer terminated

000014.700|copy |3|01|Download of 'polycom/4.0.X/2345-12600-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)

000014.705|cfg  |2|01|Prov|Image has not changed

000014.710|cfg  |3|01|Prov|Provisioning succeeded

000014.750|app1 |3|01|Application, load: Type=SIP, Version=4.0.7.2514 13-Jul-14 20:08

000014.755|boot |*|01|Using TFFS for flash load

000014.760|boot |*|01|Code length:         0x0038A44C

000014.760|boot |*|01|Code checksum:       0x1C345A41

000014.760|cfg  |*|01|Prov|Finished updating configuration

0825122701|app1 |3|01|Time has been set from 10.10.10.40 (10.10.10.40).

0825122701|app1 |3|01|   1440505621: 2015-8-25, 12:27:1, DST off

0825122709|app1 |4|01|Loaded application polycom/4.0.X/sip.ld from local system successfully.

0825122709|app1 |6|01|Uploading boot log, time is TUE AUG 25 12:27:09 2015

<directory>

  <item_list>

     <item>

       <ln><![CDATA[]]></ln>

       <fn><![CDATA[Intercom]]></fn>

       <ct><![CDATA[*761550]]></ct>

       <sd>5</sd>

       <rt />

       <dc />

       <ad>0</ad>

       <ar>0</ar>

       <bw>0</bw>

       <bb>0</bb>

     </item>

     <item>

       <ln><![CDATA[REDACTED]]></ln>

       <fn><![CDATA[Roman]]></fn>

       <ct><![CDATA[*765182]]></ct>

       <sd />

       <rt />

       <dc />

       <ad>0</ad>

       <ar>0</ar>

       <bw>0</bw>

       <bb>0</bb>

     </item>

0825080432|app1 |4|03|Background processing failed: (MountainEM.jpg): (pResult->m_result != ResFinderFound): 1.

0825080437|usb  |*|03|Unknown USB drives shall be considered.

0825080437|usb  |*|03|USB stack initialized.

0825080437|usb  |*|03|usbd.c (948): Recognized known USB hub VendorId=0 ProductId=0

0825080437|usb  |*|03|USB memory partition size 262144 bytes, id=0x955231d0

0825080437|usb  |*|03|USB - Verification of unknown storage devices is enabled.

0825080437|usb  |*|03|USB - Verification of known storage devices is disabled.

0825080526|ib   |4|03| Server sent text/html content type. Expected application/xhtml+xml

0825080626|ib   |4|03| Server sent text/html content type. Expected application/xhtml+xml

0825080727|ib   |4|03| Server sent text/html content type. Expected application/xhtml+xml

0825080827|ib   |4|03| Received another text/html content type. Suspending logging this error.

0825081851|sip  |5|03|Can not decode the packet

0825081851|sip  |5|03|Can not decode the packet

0825082633|app1 |*|03|Manual Reboot

0825082633|sip  |4|03|Client::OnEvResponse 200 for Unregistering 'BLF'

0825082633|so   |*|03|SoNcasC::procMsg: Client service shutdown complete

0825082633|sys  |*|03|soSystemLogException vector 2 in tPktProSys

0825082633|sys  |*|03|soSystemLogException running taskShow:

0825082633|sys  |*|03|################   ################ 

0825082633|sys  |*|03|

0825082633|sys  |*|03|  NAME        ENTRY       TID    PRI   STATUS      PC       SP     ERRNO  DELAY

0825082633|sys  |*|03|---------- ------------ -------- --- ---------- -------- -------- ------- -----

0825082633|sys  |*|03|tPktProSys 9425503c     9595c4b0 130 SUSPEND    94336560 9595c2c0  3d0002     0

0825082633|sys  |*|03|

0825082633|sys  |*|03|stack: base 0x9595c4b0  end 0x959544b0  size 32752  high 19800  margin 12952

0825082633|sys  |*|03|

0825082633|sys  |*|03|options: 0x4

0825082633|sys  |*|03|VX_DEALLOC_STACK    

0825082633|sys  |*|03|

0825082633|sys  |*|03|VxWorks Events

0825082633|sys  |*|03|--------------

0825082633|sys  |*|03|Events Pended on    : Not Pended

0825082633|sys  |*|03|Received Events     : 0x0

0825082633|sys  |*|03|Options             : N/A

0825082633|sys  |*|03|

0825082633|sys  |*|03|$0    =        0   t0    =        0   s0    = 959a6e30   t8    =        1

0825082633|sys  |*|03|at    = 94e60000   t1    =     9c00   s1    =        0   t9    = 94e60000

0825082633|sys  |*|03|v0    =        4   t2    =     9c01   s2    =       14   k0    = 95d5fd50

0825082633|sys  |*|03|v1    =        0   t3    =        0   s3    =        0   k1    =        0

0825082633|sys  |*|03|a0    =        0   t4    = 9595c390   s4    =        0   gp    = 94db4240

0825082633|sys  |*|03|a1    =       18   t5    =        2   s5    =        0   sp    = 9595c2c0

0825082633|sys  |*|03|a2    = 9548f290   t6    =        1   s6    =        0   s8    = 9595c320

0825082633|sys  |*|03|a3    =        1   t7    =        0   s7    =        0   ra    = 942dda98

0825082633|sys  |*|03|divlo =      af0   divhi =      c80   sr    =     9c01   pc    = 94336560

0825082633|sys  |*|03|soSystemLogException running tt:

0825082633|sys  |*|03|################   ################ 

0825082633|sys  |*|03|94255924                      : 942dd98c (9595c6c0, 954babb0, e, 200)

0825082633|sys  |*|03|942dda90                      : 94336540 (959a6dd0, 9495daa0, 1, 1)

0825082633|sys  |6|03|soSystemLogException logging complete, rebooting...

0825082633|log  |4|03|Failed to upload boot log on start up.

0825082633|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

0825082633|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

0825082633|wdog |*|03|Watchdog Expired: tSupObjs

000006.342|log  |*|03|---------- Initial log entry ----------

000006.344|so   |*|03|Platform: Model=SoundPoint IP 650, Assembly=2345-12600-001 Rev=B Region=

000006.344|so   |*|03|Platform: Interface    eth0 MAC=0004f2120e68

000006.344|so   |*|03|Platform: BootBlock=3.0.2.0024 (12600-001) 30-Nov-10 15:01

000006.344|so   |*|03|Platform: Updater=5.0.7.1284 07-Jul-14 13:18

000006.344|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.7.2514 13-Jul-14 20:08

000006.344|so   |*|03|Application, main: P/N=3150-11530-407

000006.344|rdisk|*|03|RAM disk created, size: 2,097,152 bytes

000006.344|ocsp |*|03|O.C.S.P. Enabled = 0

000006.346|tls  |*|03|Initial log entry. Current logging level 4

000006.378|pmt  |*|03|Initial log entry. Current logging level 4

000006.380|wdog |*|03|Initial log entry. Current logging level 4

000006.380|ethf |*|03|Initial log entry. Current logging level 4

000006.380|hw   |*|03|Initial log entry. Current logging level 4

000006.380|ares |*|03|Initial log entry. Current logging level 4

000006.380|dns  |*|03|Initial log entry. Current logging level 4

000006.380|cfg  |*|03|Initial log entry. Current logging level 4

000006.382|dot1x|*|03|Initial log entry. Current logging level 4

000006.386|cfg  |5|03|RT|Error installing DHCP event hook.

000006.394|log  |4|03|UtilLogC:: syslog sendto on UDP socket to '172.16.5.10' failed

000006.442|lic  |*|03|Initial log entry. Current logging level 4

000006.442|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank

000006.622|curl |*|03|Initial log entry. Current logging level 4

000006.622|utilm|*|03|Initial log entry. Current logging level 4

000006.622|copy |*|03|Initial log entry. Current logging level 4

000006.622|rtos |*|03|Initial log entry. Current logging level 4

000012.390|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized

000016.908|cfg  |*|03|RT|   Phone IP address is 172.16.9.4.

000016.908|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.

000016.908|cfg  |*|03|RT|   Gateway address is 172.16.9.1.

000016.908|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified

000016.908|cfg  |*|03|RT|   DNS server is 172.16.5.12.

000016.910|cfg  |*|03|RT|   DNS domain is sipx.sunyulster.edu.

000016.910|cfg  |*|03|RT|   GMT offset is -18000 seconds.

000016.910|dns  |*|03|DNS resolver servers are '172.16.5.12' '0.0.0.0'

000016.910|dns  |*|03|DNS resolver search domain is 'sipx.sunyulster.edu'

000016.912|cfg  |*|03|RT|Primary IP changed to 172.16.9.4 subnet mask 255.255.255.0

000016.912|cfg  |*|03|RT|   Phone IP address is 172.16.9.4.

000016.914|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.

000016.914|cfg  |*|03|RT|   Gateway address is 172.16.9.1.

000016.914|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified

000016.914|cfg  |*|03|RT|   DNS server is 172.16.5.12.

000016.914|cfg  |*|03|RT|   DNS domain is sipx.sunyulster.edu.

000016.914|cfg  |*|03|RT|   GMT offset is -18000 seconds.

000017.182|cfg  |*|03|Prov|Starting to update polycom/4.0.X/2345-12600-001.sip.ld

000018.128|cfg  |*|03|Prm|0004f2120e68-sipx-features.cfg: Value "172.16.5.10" for configuration parameter pres.reg is invalid, ignoring

000018.224|cfg  |*|03|Prov|Setting device parameters from configuration files.

000018.280|cfg  |*|03|Prov|Finished updating configuration

000019.112|cfg  |*|03|Prov|Starting to update polycom/4.0.X/2345-12600-001.sip.ld

000020.042|cfg  |*|03|Prov|Setting device parameters from configuration files.

000020.098|cfg  |*|03|Prov|Finished updating configuration

000020.098|sec  |*|03|Initial log entry. Current logging level 4

000020.100|so   |*|03|Configuration files: 0004f2120e68-sipx-applications.cfg,0004f2120e68-sipx-features.cfg,0004f2120e68-sipx-reg-advanced.cfg,0004f2120e68-sipx-region.cfg,0004f2120e68-sipx-sip-basic.cfg,0004f2120e68-sipx-sip-interop.cfg,0004f2120e68-sipx-site.cfg,0004f2120e68-sipx-video.cfg

000020.100|so   |*|03|Configuration file "0004f2120e68-sipx-applications.cfg" SHA1 digest: 91C59BEDF08F801EF7748CE74607A1AC0574A05A

000020.100|so   |*|03|Configuration file "0004f2120e68-sipx-features.cfg" SHA1 digest: C3EAC5A0A314BC87A07F1169DD11A7E56D39303F

000020.100|so   |*|03|Configuration file "0004f2120e68-sipx-reg-advanced.cfg" SHA1 digest: 6DD9E22DCC8C2381BF28A96183E50131A95A1432

000020.100|so   |*|03|Configuration file "0004f2120e68-sipx-region.cfg" SHA1 digest: DD56281D23F9A29FC77CE52750E6DB51AFB248B7

000020.100|so   |*|03|Configuration file "0004f2120e68-sipx-sip-basic.cfg" SHA1 digest: E0D662145AA4E4FEB737B5F73BA131F10CD9DE4C

000020.100|so   |*|03|Configuration file "0004f2120e68-sipx-sip-interop.cfg" SHA1 digest: 1CA4F36A8B21A64EDB4A0CADF74AF624EFCCAE97

000020.100|so   |*|03|Configuration file "0004f2120e68-sipx-site.cfg" SHA1 digest: 217B00BE3F3AA89A422646FB1F0A6E4A88016049

000020.100|so   |*|03|Configuration file "0004f2120e68-sipx-video.cfg" SHA1 digest: 7A214A6C54881138469DF36DBA46A3BC84C6B06C

000020.100|cfg  |4|03|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 1 were invalid and ignored.

000020.104|log  |*|03|Log render level set to 1

000020.272|srtp |*|03|Initial log entry. Current logging level 4

000020.274|res  |*|03|Initial log entry. Current logging level 4

000020.276|httpa|*|03|Initial log entry. Current logging level 4

000020.276|lldp |*|03|Initial log entry. Current logging level 4

000020.276|cdp  |*|03|Initial log entry. Current logging level 4

000020.276|sys  |*|03|Initial log entry. Current logging level 4

000020.352|ssps |*|03|Initial log entry. Current logging level 4

000022.662|so   |*|03|System Info Reports:

000022.662|so   |*|03|    CPU is TNETV1050/C55x, rev 2 running at 162.500MHz with memory at 125.000MHz.

000022.662|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_650.

000022.662|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB

000022.662|so   |*|03|    Clocks are VBUSP: 125.000MHz, VBUS: 62.500MHz, USB: 46.875MHz, LCD: 31.250MHz, DSP: 100.000MHz.

000022.662|so   |*|03|  NOR flash detected is 9

000022.662|key  |*|03|Initial log entry. Current logging level 4

000022.666|httpd|*|03|Initial log entry. Current logging level 4

000022.666|poll |*|03|Initial log entry. Current logging level 4

000022.666|push |*|03|Initial log entry. Current logging level 4

000022.668|poll |*|03|Initial log entry. Current logging level 4

000022.668|poll |*|03|Initial log entry. Current logging level 4

000022.668|poll |*|03|Initial log entry. Current logging level 4

000022.668|poll |*|03|Initial log entry. Current logging level 4

000022.668|poll |*|03|Initial log entry. Current logging level 4

000022.668|ht   |*|03|Initial log entry. Current logging level 4

000022.668|dbuf |*|03|Initial log entry. Current logging level 4

000022.672|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS3, Version=6.1.1.0010 11-Jul-12 19:00

000022.672|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.

000022.672|pps  |*|03|Initial log entry. Current logging level 4

000022.672|sip  |*|03|Initial log entry. Current logging level 4

000022.672|ptt  |*|03|Initial log entry. Current logging level 4

000022.752|so   |4|03|Core Audio: Instruction 3 chord 6 of sound effect long call waiting not found

000022.784|so   |4|03|Core Audio: Instruction 3 chord 6 of sound effect long call waiting not found

000023.000|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222

000023.006|so   |*|03|SoRingC: se.rt.*.callWait setting 6 deprecated. Using callWaiting

000023.042|usb  |*|03|Initial log entry. Current logging level 4

000023.050|soem |*|03|Initial log entry. Current logging level 4

000023.052|ttrs |*|03|Initial log entry. Current logging level 4

000023.054|sshc |*|03|Initial log entry. Current logging level 4

000023.056|cmp  |*|03|Initial log entry. Current logging level 4

000023.056|wmgr |*|03|Initial log entry. Current logging level 4

000023.058|so   |*|03|Network initialized. Starting network tasks.

0825122712|log  |*|03|Install file upload callback for 'so'

0825122712|slog |*|03|Initial log entry. Current logging level 4

0825082735|app1 |*|03|Initial log entry. Current logging level 4

0825082735|app1 |4|03|StatusBar is disabled

0825082735|mb   |*|03|Initial log entry. Current logging level 4

0825082735|app1 |5|03|pUsbRecordPlayer_m=0x956784a0, pVoiceMailPlayer_m=0x95677f50

0825082735|ldap |*|03|Initial log entry. Current logging level 4

0825082735|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed

0825082735|efk  |*|03|Initial log entry. Current logging level 4

0825082735|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed

0825082735|app1 |4|03|Observable::notifyAll 1

0825082735|app1 |4|03|getCfgParams

0825082737|cfg  |5|03|Prm|Parameter acd.reg requested type 0 but is of type 2

0825082737|app1 |*|03|Ctx [0] Registered [false]

0825082737|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 26.432 sec.

0825082737|app1 |5|03|Corporate directory instance does not exists.

0825082737|app1 |*|03|Ctx [0] Registered [true]

0825082739|ib   |*|03|Initial log entry. Current logging level 4

0825082739|app1 |4|03|OnEvNotifyBLF 4 Total 4, refresh 1 m_nTotalSpeedDial 4

0825082739|app1 |4|03|OnEvNotifyBLF 4 Total 4, refresh 1 m_nTotalSpeedDial 4

0825082739|app1 |4|03|OnEvNotifyBLF 4 Total 4, refresh 1 m_nTotalSpeedDial 4

0825082739|app1 |4|03|OnEvNotifyBLF 4 Total 4, refresh 1 m_nTotalSpeedDial 4

0825082739|ib   |4|03| Server sent text/html content type. Expected application/xhtml+xml

0825082740|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

0825082740|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

0825082740|log  |4|03|Failed to upload boot log on start up.

0825082741|res  |4|03|[ResFinderC]: Download - Failed to download file Sailboat.jpg, errno 0x380003.

0825082741|app1 |4|03|Background processing failed: (Sailboat.jpg): (pResult->m_result != ResFinderFound): 1.

0825082741|res  |4|03|[ResFinderC]: Download - Failed to download file SailboatEM.jpg, errno 0x380003.

0825082741|app1 |4|03|Background processing failed: (SailboatEM.jpg): (pResult->m_result != ResFinderFound): 1.

0825082741|res  |4|03|[ResFinderC]: Download - Failed to download file Beach.jpg, errno 0x380003.

0825082741|app1 |4|03|Background processing failed: (Beach.jpg): (pResult->m_result != ResFinderFound): 1.

0825082742|res  |4|03|[ResFinderC]: Download - Failed to download file BeachEM.jpg, errno 0x380003.

0825082742|app1 |4|03|Background processing failed: (BeachEM.jpg): (pResult->m_result != ResFinderFound): 1.

0825082743|res  |4|03|[ResFinderC]: Download - Failed to download file Palm.jpg, errno 0x380003.

0825082743|app1 |4|03|Background processing failed: (Palm.jpg): (pResult->m_result != ResFinderFound): 1.

0825082743|res  |4|03|[ResFinderC]: Download - Failed to download file PalmEM.jpg, errno 0x380003.

0825082743|app1 |4|03|Background processing failed: (PalmEM.jpg): (pResult->m_result != ResFinderFound): 1.

0825082743|res  |4|03|[ResFinderC]: Download - Failed to download file Jellyfish.jpg, errno 0x380003.

0825082743|app1 |4|03|Background processing failed: (Jellyfish.jpg): (pResult->m_result != ResFinderFound): 1.

0825082743|res  |4|03|[ResFinderC]: Download - Failed to download file JellyfishEM.jpg, errno 0x380003.

0825082743|app1 |4|03|Background processing failed: (JellyfishEM.jpg): (pResult->m_result != ResFinderFound): 1.

0825082743|res  |4|03|[ResFinderC]: Download - Failed to download file Mountain.jpg, errno 0x380003.

0825082743|app1 |4|03|Background processing failed: (Mountain.jpg): (pResult->m_result != ResFinderFound): 1.

0825082743|res  |4|03|[ResFinderC]: Download - Failed to download file MountainEM.jpg, errno 0x380003.

0825082743|app1 |4|03|Background processing failed: (MountainEM.jpg): (pResult->m_result != ResFinderFound): 1.

0825082753|usb  |*|03|Unknown USB drives shall be considered.

0825082753|usb  |*|03|USB stack initialized.

0825082753|usb  |*|03|usbd.c (948): Recognized known USB hub VendorId=0 ProductId=0

0825082753|usb  |*|03|USB memory partition size 262144 bytes, id=0x954c6480

0825082753|usb  |*|03|USB - Verification of unknown storage devices is enabled.

0825082753|usb  |*|03|USB - Verification of known storage devices is disabled.

0825082818|sip  |5|03|Can not decode the packet

0825082818|sip  |5|03|Can not decode the packet

0825082840|ib   |4|03| Server sent text/html content type. Expected application/xhtml+xml

[pmkr...@gmail.com]

Here are things I normally check for when speed dials are not being updated correctly:

1. Go the the /var/sipxdata/configserver/phone/profile/tftproot directory, either via root or SFTP utility like Filezilla.
2. Check the macaddress-sipx-features.cfg file - ascertain the dir.local.readonly setting is set to "1"
3. Check the macaddress-directory.xml file - ascertain that it looks similar to the speeddial list assigned via Sipxcom GUI to the phone
4. If it looks similar, change one character in the label - e.g. 'Intercom' to 'Intercom1'
5. Go to the Polycom Phone GUI - in the Settings->Logging->Module Log level limits section, set the copy utilities option to 'Debug' - if you don't this, the log file doesn't display whether the macaddress-directory.xml file was successfully copied. Save that setting on the Polycom phone via the GUI. As an aside, this can also be set via the Sipxcom->Phone-> Logging menu.
   
6. Clear the Polycom log file in the Diagnostics section of the Polycom GUI
7. Go to the Sipxcom Devices->Phones section, select the phone being updated for speed dial update and hit the 'restart' button. Do not select the 'send profiles' option - this will rebuild the macaddress-directory file in the ../tftproot directory in step 4. You want to see whether the change in step 4 was applied and the label now shows 'Intercom1' instead of Intercom. The phone 'restart' option sends a command to the phone that re-reads the configuration files from the provisioning server

In the Phone GUI Diagnostics log section with the copy utilities option set to debug (step 5), you should see a message similar to the following:
0825135243|copy |3|00|Differences found. Updating file /ffs0/user/0004f2aee727/0004f2aee727-directory.xml_tmp
0825135243|copy |3|00|Download of '0004f2aee727-directory.xml' succeeded on attempt 1 (addr 1 of 1)
0825135243|copy |3|00|buffered_write: transfer terminated
 
These steps should help you pinpoint the root cause of why speed-dials aren't being updated corrected on phones.

Peter

[lawl...@sunyulster.edu]

It looks like it's definitely failing to FTP certain items. I was having an issue with FTP last week where it was looking for a different folder than the one I had specified for the application files. It was going to a 2.0 folder rather than the 4.0.X folder I had set up. I wonder if this is related. Logs below.

|03|Provisioning:Cipher suite = ALL:!DH:!LOW:!EXP:!MD5:@STRENGTH

0825144108|copy |1|03|download attempt 1 of 3

0825144108|copy |1|03|ConfigRedun: '172.16.5.10' has 1 IP address(es) 

0825144108|copy |1|03|addr 1 = MIN (8,1)

0825144108|copy |1|03|addr 1 of 1

0825144108|copy |3|03|'ftp://PlcmSpIp:****@172.16.5.10/PalmEM.jpg' from '172.16.5.10'

0825144108|copy |3|03|Download of 'PalmEM.jpg' FAILED on attempt 1 (addr 1 of 1)

0825144108|copy |3|03|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.

0825144108|copy |0|03|performRedun: exited curlRes 78 retCode Error 

0825144108|res  |4|03|[ResFinderC]: Download - Failed to download file PalmEM.jpg, errno 0x380003.

0825144108|app1 |4|03|Background processing failed: (PalmEM.jpg): (pResult->m_result != ResFinderFound): 1.

0825144108|copy |1|03|Set 'User-Agent: FileTransport PolycomSoundPointIP-SPIP_650-UA/4.0.7.2514 Type/Application'

0825144108|copy |1|03|Provisioning:Cipher suite = ALL:!DH:!LOW:!EXP:!MD5:@STRENGTH

0825144108|copy |1|03|download attempt 1 of 3

0825144108|copy |1|03|ConfigRedun: '172.16.5.10' has 1 IP address(es) 

0825144108|copy |1|03|addr 1 = MIN (8,1)

0825144108|copy |1|03|addr 1 of 1

0825144108|copy |3|03|'ftp://PlcmSpIp:****@172.16.5.10/Jellyfish.jpg' from '172.16.5.10'

0825144108|copy |3|03|Download of 'Jellyfish.jpg' FAILED on attempt 1 (addr 1 of 1)

0825144108|copy |3|03|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.

0825144108|copy |0|03|performRedun: exited curlRes 78 retCode Error 

0825144108|res  |4|03|[ResFinderC]: Download - Failed to download file Jellyfish.jpg, errno 0x380003.

0825144108|app1 |4|03|Background processing failed: (Jellyfish.jpg): (pResult->m_result != ResFinderFound): 1.

0825144108|copy |1|03|Set 'User-Agent: FileTransport PolycomSoundPointIP-SPIP_650-UA/4.0.7.2514 Type/Application'

0825144108|copy |1|03|Provisioning:Cipher suite = ALL:!DH:!LOW:!EXP:!MD5:@STRENGTH

0825144108|copy |1|03|download attempt 1 of 3

0825144108|copy |1|03|ConfigRedun: '172.16.5.10' has 1 IP address(es) 

0825144108|copy |1|03|addr 1 = MIN (8,1)

0825144108|copy |1|03|addr 1 of 1

0825144108|copy |3|03|'ftp://PlcmSpIp:****@172.16.5.10/JellyfishEM.jpg' from '172.16.5.10'

0825144108|copy |3|03|Download of 'JellyfishEM.jpg' FAILED on attempt 1 (addr 1 of 1)

0825144108|copy |3|03|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.

0825144108|copy |0|03|performRedun: exited curlRes 78 retCode Error 

0825144108|res  |4|03|[ResFinderC]: Download - Failed to download file JellyfishEM.jpg, errno 0x380003.

0825144108|app1 |4|03|Background processing failed: (JellyfishEM.jpg): (pResult->m_result != ResFinderFound): 1.

0825144108|copy |1|03|Set 'User-Agent: FileTransport PolycomSoundPointIP-SPIP_650-UA/4.0.7.2514 Type/Application'

0825144108|copy |1|03|Provisioning:Cipher suite = ALL:!DH:!LOW:!EXP:!MD5:@STRENGTH

0825144108|copy |1|03|download attempt 1 of 3

0825144108|copy |1|03|ConfigRedun: '172.16.5.10' has 1 IP address(es) 

0825144108|copy |1|03|addr 1 = MIN (8,1)

0825144108|copy |1|03|addr 1 of 1

0825144108|copy |3|03|'ftp://PlcmSpIp:****@172.16.5.10/Mountain.jpg' from '172.16.5.10'

0825144108|copy |3|03|Download of 'Mountain.jpg' FAILED on attempt 1 (addr 1 of 1)

0825144108|copy |3|03|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.

0825144108|copy |0|03|performRedun: exited curlRes 78 retCode Error 

0825144108|res  |4|03|[ResFinderC]: Download - Failed to download file Mountain.jpg, errno 0x380003.

0825144108|app1 |4|03|Background processing failed: (Mountain.jpg): (pResult->m_result != ResFinderFound): 1.

0825144108|copy |1|03|Set 'User-Agent: FileTransport PolycomSoundPointIP-SPIP_650-UA/4.0.7.2514 Type/Application'

0825144108|copy |1|03|Provisioning:Cipher suite = ALL:!DH:!LOW:!EXP:!MD5:@STRENGTH

0825144108|copy |1|03|download attempt 1 of 3

0825144108|copy |1|03|ConfigRedun: '172.16.5.10' has 1 IP address(es) 

0825144108|copy |1|03|addr 1 = MIN (8,1)

0825144108|copy |1|03|addr 1 of 1

0825144108|copy |3|03|'ftp://PlcmSpIp:****@172.16.5.10/MountainEM.jpg' from '172.16.5.10'

0825144108|copy |1|03|download attempt 2 of 3

0825144108|copy |1|03|ConfigRedun: '172.16.5.10' has 1 IP address(es) 

0825144108|copy |1|03|addr 1 = MIN (8,1)

0825144108|copy |1|03|addr 1 of 1

0825144108|copy |3|03|'ftp://PlcmSpIp:****@172.16.5.10/000000000000-license.cfg' from '172.16.5.10'

0825144108|copy |3|03|Download of '000000000000-license.cfg' FAILED on attempt 2 (addr 1 of 1)

0825144108|copy |3|03|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.

0825144108|copy |0|03|performRedun: exited curlRes 78 retCode Error 

0825144109|copy |1|03|Set 'User-Agent: FileTransport PolycomSoundPointIP-SPIP_650-UA/4.0.7.2514 Type/Application'

0825144109|copy |1|03|Provisioning:Cipher suite = ALL:!DH:!LOW:!EXP:!MD5:@STRENGTH

0825144109|copy |1|03|download attempt 1 of 3

0825144109|copy |1|03|ConfigRedun: '172.16.5.10' has 1 IP address(es) 

0825144109|copy |1|03|addr 1 = MIN (8,1)

0825144109|copy |1|03|addr 1 of 1

0825144109|copy |3|03|'ftp://PlcmSpIp:****@172.16.5.10/0004f2120e68-license.cfg' from '172.16.5.10'

0825144109|copy |3|03|Download of '0004f2120e68-license.cfg' FAILED on attempt 1 (addr 1 of 1)

0825144109|copy |3|03|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.

0825144109|copy |0|03|performRedun: exited curlRes 78 retCode Error 

0825144109|cfg  |*|03|Prov|Setting device parameters from configuration files.

0825144109|copy |1|03|Set 'User-Agent: FileTransport PolycomSoundPointIP-SPIP_650-UA/4.0.7.2514 Type/Application'

0825144109|copy |1|03|Provisioning:Cipher suite = ALL:!DH:!LOW:!EXP:!MD5:@STRENGTH

0825144109|copy |1|03|download attempt 1 of 3

0825144109|copy |1|03|ConfigRedun: '172.16.5.10' has 1 IP address(es) 

0825144109|copy |1|03|addr 1 = MIN (8,1)

0825144109|copy |1|03|addr 1 of 1

0825144109|copy |3|03|'ftp://PlcmSpIp:****@172.16.5.10/0004f2120e68-directory.xml' from '172.16.5.10'

0825144109|copy |3|03|Download of 'MountainEM.jpg' FAILED on attempt 1 (addr 1 of 1)

0825144109|copy |3|03|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.

0825144109|copy |0|03|performRedun: exited curlRes 78 retCode Error 

0825144109|res  |4|03|[ResFinderC]: Download - Failed to download file MountainEM.jpg, errno 0x380003.

0825144109|app1 |4|03|Background processing failed: (MountainEM.jpg): (pResult->m_result != ResFinderFound): 1.

0825144109|copy |3|03|Download of '0004f2120e68-directory.xml' FAILED on attempt 1 (addr 1 of 1)

0825144109|copy |3|03|transport res: 63 respCode 213. transport error: Maximum file size exceeded. transport error buffer: Maximum file size exceeded.

0825144109|copy |0|03|performRedun: exited curlRes 63 retCode Error 

0825144109|copy |3|03|Update of '/ffs0/local/local-directory_xml.zzz' failed, leaving local copy intact

0825144109|cfg  |*|03|Prov|Finished updating configuration

0825144109|copy |1|03|Set 'User-Agent: FileTransport PolycomSoundPointIP-SPIP_650-UA/4.0.7.2514 Type/Application'

0825144109|copy |1|03|Provisioning:Cipher suite = ALL:!DH:!LOW:!EXP:!MD5:@STRENGTH

0825144109|copy |1|03|upload attempt 1 of 3

0825144109|copy |1|03|ConfigRedun: '0.0.0.0' has 1 IP address(es) 

0825144109|copy |1|03|addr 1 = MIN (8,1)

0825144109|copy |1|03|addr 1 of 1

0825144109|copy |3|03|'http://PlcmSpIp:****@0.0.0.0/0004f2120e68-boot.log' to '0.0.0.0'

0825144109|copy |3|03|Upload of '0004f2120e68-boot.log' FAILED on attempt 1 (addr 1 of 1)

0825144109|copy |3|03|transport res: 22 respCode 405. transport error: HTTP response code said error. transport error buffer: The requested URL returned error: 405.

0825144109|copy |0|03|performRedun: exited curlRes 22 retCode Error 

0825144109|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

0825144109|copy |1|03|Set 'User-Agent: FileTransport PolycomSoundPointIP-SPIP_650-UA/4.0.7.2514 Type/Application'

0825144109|copy |1|03|Provisioning:Cipher suite = ALL:!DH:!LOW:!EXP:!MD5:@STRENGTH

0825144109|copy |1|03|upload attempt 1 of 3

0825144109|copy |1|03|ConfigRedun: '172.16.5.10' has 1 IP address(es) 

0825144109|copy |1|03|addr 1 = MIN (8,1)

0825144109|copy |1|03|addr 1 of 1

0825144109|copy |3|03|'ftp://PlcmSpIp:****@172.16.5.10/0004f2120e68-boot.log' to '172.16.5.10'

0825144109|copy |3|03|Upload of '0004f2120e68-boot.log' FAILED on attempt 1 (addr 1 of 1)

0825144109|copy |3|03|transport res: 25 respCode 553. transport error: Upload failed (at start/before it took off). transport error buffer: Failed FTP upload: 553.

0825144109|copy |0|03|performRedun: exited curlRes 25 retCode Error 

0825144109|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

0825144109|log  |4|03|Failed to upload boot log on start up.

[George Niculae]

0825144109|copy |3|03|Download of '0004f2120e68-directory.xml' FAILED on attempt 1 (addr 1 of 1)

0825144109|copy |3|03|transport res: 63 respCode 213. transport error: Maximum file size exceeded. transport error buffer: Maximum file size exceeded.

It is too big for phone to handle it ...

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[Lawless, Justin]

Huh, I didn't think it was that big of a file since we only have about 400 users in it. The directory is listed as being at 101K. I guess that must be too much for Polycom 650's.

--

Justin Lawless  |  Network Manager

CCNA, A+, NET+, Security+, Server+

SUNY Ulster, 491 Cottekill Road, Stone Ridge, NY  12484

Tel 845-687-5064 | Fax 845-687-5105

lawl...@sunyulster.edu | www.sunyulster.edu

[Michael Picher]

That's right on the edge.  Depends on how long names are, etc...

Mike

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[Lawless, Justin]

I just manually went into my own directory and removed a bunch of numbers to get it smaller. After doing to I restarted my phone and got it working fine. I've since found a bunch of extensions that no longer need to be in the contact directory. Fixing this has also fixed the issue I was having with speed dials. Thank you so much for all your help!