VVX 500 Not making any internal outbound calls

[walter...@gmail.com]

We are up to this point a Polycom Soundpoint shop. Decided to try the VVX Series. Using a VVX500 with 4.1.7 firmware. I have it successfully registered on Sipxcom 15.04. I can receive calls and both party can hear but not able to make any calls (Internal Extensions) the Soundpoints can make and receive calls. When Dialling a number, no ringing is observed until it timeouts and give a busy tone. I have three of these phones registered now same issue on all of them. Any ideas.

[Michael Picher]

You might want to factory reset that VVX500, take it and the user you assign to it out of any groups, send the phone profiles, boot the phone and try again.

Also, I'd recommend stepping up to 5.2.5 firmware on the VVX.

After that you're into PCAP territory to start to figure this out because the VVX normally just work.

Michael Picher, VP of Product Management
eZuce, Inc.

300 Brickstone Square

Suite 104

Andover, MA. 01810

O.978-296-1005 X2015 
M.207-956-0262
@mpicher <http://twitter.com/mpicher> 

linkedin
www.ezuce.com

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On Thu, May 18, 2017 at 9:32 PM, <walter...@gmail.com> wrote:

We are up to this point a Polycom Soundpoint shop. Decided to try the VVX Series. Using a VVX500 with 4.1.7 firmware. I have it successfully registered on Sipxcom 15.04. I can receive calls and both party can hear but not able to make any calls (Internal Extensions) the Soundpoints can make and receive calls. When Dialling a number, no ringing is observed until it timeouts and give a busy tone. I have three of these phones registered now same issue on all of them. Any ideas.

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[walter...@gmail.com]

Thanks much for your response. I upgraded to 5.2.5 and also tried the factory reset, remove the user and phone from all groups. The problem remains plus it is happening to all three VVX 500 I tried, so I figure there is something else that is at play. Can the phone do the pcap, if so can you point me to the procedure. Thanks.

On Friday, May 19, 2017 at 3:27:31 AM UTC-5, Michael Picher wrote:

You might want to factory reset that VVX500, take it and the user you assign to it out of any groups, send the phone profiles, boot the phone and try again.

Also, I'd recommend stepping up to 5.2.5 firmware on the VVX.

After that you're into PCAP territory to start to figure this out because the VVX normally just work.

Michael Picher, VP of Product Management
eZuce, Inc.

300 Brickstone Square

Suite 104

Andover, MA. 01810

O.978-296-1005 X2015 
M.207-956-0262
@mpicher <http://twitter.com/mpicher> 

linkedin
www.ezuce.com

Notice: This transmittal and/or attachments may be privileged or confidential. It is intended solely for the addressee(s) named above. Any dissemination or copying is strictly prohibited. If you received this transmittal in error, please notify us immediately by reply and immediately delete this message and all its attachments. Thank you.

On Thu, May 18, 2017 at 9:32 PM, <walter...@gmail.com> wrote:

We are up to this point a Polycom Soundpoint shop. Decided to try the VVX Series. Using a VVX500 with 4.1.7 firmware. I have it successfully registered on Sipxcom 15.04. I can receive calls and both party can hear but not able to make any calls (Internal Extensions) the Soundpoints can make and receive calls. When Dialling a number, no ringing is observed until it timeouts and give a busy tone. I have three of these phones registered now same issue on all of them. Any ideas.

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[Paul Needham]

I recall something similar, in the phone settings under Voice/Codecs try removing the codecs G722.1 (32 kbps) and G7221_C.48kbps and just leave G.722 as the olny G.722 option.

[Todd Hodgen]

Good point.  Have you removed g711 and your trunks are refusing?  Or secure settings maybe?

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From: sipxco...@googlegroups.com <sipxco...@googlegroups.com> on behalf of Paul Needham <p...@qad.com>
Sent: Friday, May 19, 2017 8:19:35 PM
To: sipxcom-users
Cc: walter...@gmail.com
Subject: Re: [sipxcom-users] VVX 500 Not making any internal outbound calls

 

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[Walter Rodney]

Paul,

Thanks this did the trick. I am now able to call out now.  I guess I won't be able to use these codecs unless there are only VVX installed ?

Thanks to everybody that try to help, appreciate it.

Regards

_____________________________
From: Paul Needham <p...@qad.com>
Sent: Friday, May 19, 2017 10:19 PM

Subject: Re: [sipxcom-users] VVX 500 Not making any internal outbound calls

To: sipxcom-users <sipxco...@googlegroups.com>
Cc: <walter...@gmail.com>

[Michael Picher]

That doesn't explain why your factory reset and empty phone group didn't solve the problem...

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