Voicemail Greeting for users being overwritten by default greeting.

36 views
Skip to first unread message

Patrick Scharff

unread,
Nov 10, 2021, 11:05:55 AM11/10/21
to sipxcom-users
Good Morning, 

We're continuing to see an issue with our phone system where sipx users record a voicemail greeting through their phone to use instead of the default greeting and after a while, the greeting they created seems to be erased/overwritten by the default greeting and they have to record their voicemail greeting again. 

This problem seems to effect all users periodically, but does not seem to affect our auto attendants. 

Has anyone experienced this problem or a similar problem before? Or could anyone help provide us with some troubleshooting steps to figure out what might be causing this issue?

Thank you,
Patrick Scharff

Gerald Drouillard

unread,
Nov 10, 2021, 12:40:01 PM11/10/21
to Patrick Scharff, sipxcom-users
Yes.  I had one install that had a similar issue.  Started down the path of what and when, but it has magically stopped being an issue before we could find the cause.

--
You received this message because you are subscribed to the Google Groups "sipxcom-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sipxcom-user...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/3e9228dc-e965-4711-afdb-fd54659e11d0n%40googlegroups.com.

Todd Hodgen

unread,
Nov 10, 2021, 2:34:07 PM11/10/21
to Gerald Drouillard, Patrick Scharff, sipxcom-users
There was a feature to delete voicemails older than x number of days a while ago.  I've never implemented it.  Could this be a bug that is deleting this recording along with voicemails?  Might be a stretch, but I can't think of any other process that goes in and removes voicemail files on its own.

sent using my two left twiddling thumbs
From: sipxco...@googlegroups.com <sipxco...@googlegroups.com> on behalf of Gerald Drouillard <ger...@drouillard.ca>
Sent: Wednesday, November 10, 2021 9:39:38 AM
To: Patrick Scharff <pcsc...@iu12gmail.org>
Cc: sipxcom-users <sipxco...@googlegroups.com>
Subject: Re: [sipxcom-users] Voicemail Greeting for users being overwritten by default greeting.
 

Iuliu Blaga

unread,
Nov 10, 2021, 3:16:07 PM11/10/21
to Todd Hodgen, Gerald Drouillard, Patrick Scharff, sipxcom-users
No, this has nothing to do with that!


On Wednesday, November 10, 2021, Todd Hodgen <t.ho...@misiusystems.com> wrote:
There was a feature to delete voicemails older than x number of days a while ago.  I've never implemented it.  Could this be a bug that is deleting this recording along with voicemails?  Might be a stretch, but I can't think of any other process that goes in and removes voicemail files on its own.

sent using my two left twiddling thumbs

Sent: Wednesday, November 10, 2021 9:39:38 AM
To: Patrick Scharff <pcsc...@iu12gmail.org>
Cc: sipxcom-users <sipxcom-users@googlegroups.com>

Subject: Re: [sipxcom-users] Voicemail Greeting for users being overwritten by default greeting.
Yes.  I had one install that had a similar issue.  Started down the path of what and when, but it has magically stopped being an issue before we could find the cause.

On Wed, Nov 10, 2021 at 11:05 AM Patrick Scharff <pcsc...@iu12gmail.org> wrote:
Good Morning, 

We're continuing to see an issue with our phone system where sipx users record a voicemail greeting through their phone to use instead of the default greeting and after a while, the greeting they created seems to be erased/overwritten by the default greeting and they have to record their voicemail greeting again. 

This problem seems to effect all users periodically, but does not seem to affect our auto attendants. 

Has anyone experienced this problem or a similar problem before? Or could anyone help provide us with some troubleshooting steps to figure out what might be causing this issue?

Thank you,
Patrick Scharff

--
You received this message because you are subscribed to the Google Groups "sipxcom-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sipxcom-users+unsubscribe@googlegroups.com.

--
You received this message because you are subscribed to the Google Groups "sipxcom-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sipxcom-users+unsubscribe@googlegroups.com.

--
You received this message because you are subscribed to the Google Groups "sipxcom-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sipxcom-users+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/MWHPR07MB352008A1D662E641BE228CE3FD939%40MWHPR07MB3520.namprd07.prod.outlook.com.


--

 

Iuliu Blaga
Sr. Support Engineer
 
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.

Brant Kenny

unread,
Nov 18, 2021, 9:44:59 PM11/18/21
to sipxcom-users
Then what could be causing this behavior.  I'm curious.

On Wednesday, November 10, 2021 at 3:16:07 PM UTC-5 ibl...@coredial.com wrote:
No, this has nothing to do with that!

On Wednesday, November 10, 2021, Todd Hodgen <t.ho...@misiusystems.com> wrote:
There was a feature to delete voicemails older than x number of days a while ago.  I've never implemented it.  Could this be a bug that is deleting this recording along with voicemails?  Might be a stretch, but I can't think of any other process that goes in and removes voicemail files on its own.

sent using my two left twiddling thumbs

Sent: Wednesday, November 10, 2021 9:39:38 AM
To: Patrick Scharff <pcsc...@iu12gmail.org>
Cc: sipxcom-users <sipxco...@googlegroups.com>

Subject: Re: [sipxcom-users] Voicemail Greeting for users being overwritten by default greeting.
Yes.  I had one install that had a similar issue.  Started down the path of what and when, but it has magically stopped being an issue before we could find the cause.

On Wed, Nov 10, 2021 at 11:05 AM Patrick Scharff <pcsc...@iu12gmail.org> wrote:
Good Morning, 

We're continuing to see an issue with our phone system where sipx users record a voicemail greeting through their phone to use instead of the default greeting and after a while, the greeting they created seems to be erased/overwritten by the default greeting and they have to record their voicemail greeting again. 

This problem seems to effect all users periodically, but does not seem to affect our auto attendants. 

Has anyone experienced this problem or a similar problem before? Or could anyone help provide us with some troubleshooting steps to figure out what might be causing this issue?

Thank you,
Patrick Scharff

--
You received this message because you are subscribed to the Google Groups "sipxcom-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sipxcom-user...@googlegroups.com.

--
You received this message because you are subscribed to the Google Groups "sipxcom-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sipxcom-user...@googlegroups.com.

--
You received this message because you are subscribed to the Google Groups "sipxcom-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sipxcom-user...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/MWHPR07MB352008A1D662E641BE228CE3FD939%40MWHPR07MB3520.namprd07.prod.outlook.com.

Iuliu Blaga

unread,
Nov 19, 2021, 4:25:35 AM11/19/21
to Brant Kenny, sipxcom-users
I will ask the developers and get back to you

To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/a3554e4f-b1cc-482e-9769-8cf4fe43fd50n%40googlegroups.com.

Iuliu Blaga

unread,
Nov 22, 2021, 2:15:38 AM11/22/21
to Brant Kenny, sipxcom-users
Hi, we have tested and the user/group cleanup script definitely does NOT remove personal greetings. We'll see what else can be found
Reply all
Reply to author
Forward
0 new messages