Brand New install, DB error 500

[Jhony Perez]

I just finished installing 25.01 RL8 following the guide and Database keeps giving me error 500 and does not show anything running.

Under server --> services it does show as running.

Am I missing something?

Thanks,

[Jhony Perez]

I've verified that mongod is running and the connection is established from user sipx with netstat, on the browser I used the dev tools and it shows a [sipxurl]/sipxconfig/rest/mongoGlobal/ 500 (server error) ManageMongo.js:4054 and 4555.

[Jhony Perez]

Errors from mongod.log

{"t":{"$date":"2026-08-08T10:26:55.188-04:00"},"s":"I", "c":"CONNPOOL", "id":22566, "ctx":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","msg":"Ending connection due to bad connection status","attr":{"hostAndPort":"voice.domain.local:27017","error":"CallbackCanceled: onInvoke :: caused by :: Callback was canceled","numOpenConns":2}}

{"t":{"$date":"2026-08-08T10:26:55.188-04:00"},"s":"I", "c":"-", "id":4495400, "ctx":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","msg":"RSM not processing response","attr":{"error":{"code":90,"codeName":"CallbackCanceled","errmsg":"onInvoke :: caused by :: Callback was canceled"},"replicaSet":"sipxecs"}}

{"t":{"$date":"2026-08-08T10:26:55.188-04:00"},"s":"I", "c":"CONNPOOL", "id":22566, "ctx":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","msg":"Ending connection due to bad connection status","attr":{"hostAndPort":"voice.domain.local:27017","error":"CallbackCanceled: onInvoke :: caused by :: Callback was canceled","numOpenConns":1}}

{"t":{"$date":"2026-08-08T10:26:55.188-04:00"},"s":"I", "c":"ACCESS", "id":5286307, "ctx":"conn4","msg":"Failed to authenticate","attr":{"client":"172.20.40.11:50852","isSpeculative":false,"isClusterMember":false,"mechanism":"","user":"","db":"","error":"AuthenticationAbandoned: Authentication session abandoned, client has likely disconnected","result":337,"metrics":{"conversation_duration":{"micros":746768898,"summary":{}}},"doc":{"driver":{"name":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","version":"8.2.0"},"os":{"type":"Linux","name":"Rocky Linux release 9.8 (Blue Onyx)","architecture":"x86_64","version":"Kernel 5.14.0-687.36.1.el9_8.x86_64"}},"extraInfo":{}}}

{"t":{"$date":"2026-08-08T10:26:55.188-04:00"},"s":"I", "c":"CONNPOOL", "id":22572, "ctx":"SignalHandler","msg":"Dropping all pooled connections","attr":{"hostAndPort":"voice.domain.local:27017","error":"ShutdownInProgress: Shutting down the connection pool"}}

{"t":{"$date":"2026-08-08T10:26:55.190-04:00"},"s":"I", "c":"ACCESS", "id":5286307, "ctx":"conn1","msg":"Failed to authenticate","attr":{"client":"172.20.40.11:50842","isSpeculative":false,"isClusterMember":false,"mechanism":"","user":"","db":"","error":"AuthenticationAbandoned: Authentication session abandoned, client has likely disconnected","result":337,"metrics":{"conversation_duration":{"micros":746771401,"summary":{}}},"doc":{"driver":{"name":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","version":"8.2.0"},"os":{"type":"Linux","name":"Rocky Linux release 9.8 (Blue Onyx)","architecture":"x86_64","version":"Kernel 5.14.0-687.36.1.el9_8.x86_64"}},"extraInfo":{}}}

{"t":{"$date":"2026-08-08T10:26:55.192-04:00"},"s":"I", "c":"ACCESS", "id":5286307, "ctx":"conn6","msg":"Failed to authenticate","attr":{"client":"172.20.40.11:50854","isSpeculative":false,"isClusterMember":false,"mechanism":"","user":"","db":"","error":"AuthenticationAbandoned: Authentication session abandoned, client has likely disconnected","result":337,"metrics":{"conversation_duration":{"micros":746769708,"summary":{}}},"doc":{"driver":{"name":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","version":"8.2.0"},"os":{"type":"Linux","name":"Rocky Linux release 9.8 (Blue Onyx)","architecture":"x86_64","version":"Kernel 5.14.0-687.36.1.el9_8.x86_64"}},"extraInfo":{}}}

{"t":{"$date":"2026-08-08T10:26:55.514-04:00"},"s":"I", "c":"STORAGE", "id":22315, "ctx":"initandlisten","msg":"Opening WiredTiger","attr":{"config":"create,cache_size=3324M,session_max=33000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,remove=true,path=journal,compressor=snappy),builtin_extension_config=(zstd=(compression_level=6)),file_manager=(close_idle_time=600,close_scan_interval=10,close_handle_minimum=2000),statistics_log=(wait=0),json_output=(error,message),verbose=[recovery_progress:1,checkpoint_progress:1,compact_progress:1,live_restore_progress:1,backup:0,checkpoint:0,compact:0,eviction:0,fileops:0,history_store:0,live_restore:0,recovery:0,rts:0,salvage:0,tiered:0,timestamp:0,transaction:0,verify:0,log:0],prefetch=(available=true,default=false),"}}

{"t":{"$date":"2026-08-08T10:26:56.393-04:00"},"s":"I", "c":"STORAGE", "id":10158000,"ctx":"initandlisten","msg":"Opening spill WiredTiger","attr":{"config":"create,cache_size=191M,session_max=1024,eviction=(threads_min=1,threads_max=1),eviction_dirty_target=9MB,eviction_dirty_trigger=152MB,eviction_updates_trigger=152MB,config_base=false,statistics=(fast),log=(enabled=false),builtin_extension_config=(zstd=(compression_level=-7)),file_manager=(close_idle_time=600,close_scan_interval=10,close_handle_minimum=2000),statistics_log=(wait=0),json_output=(error,message),verbose=[recovery_progress:1,checkpoint_progress:1,compact_progress:1,live_restore_progress:1,backup:0,checkpoint:0,compact:0,eviction:0,fileops:0,history_store:0,live_restore:0,recovery:0,rts:0,salvage:0,tiered:0,timestamp:0,transaction:0,verify:0,log:0],"}}

{"t":{"$date":"2026-08-08T10:26:56.473-04:00"},"s":"I", "c":"-", "id":4939300, "ctx":"monitoring-keys-for-HMAC","msg":"Failed to refresh key cache","attr":{"error":"ReadConcernMajorityNotAvailableYet: Read concern majority reads are currently not possible.","nextRefreshIntervalMillis":200}}

{"t":{"$date":"2026-08-08T10:26:56.508-04:00"},"s":"I", "c":"-", "id":4939300, "ctx":"monitoring-keys-for-HMAC","msg":"Failed to refresh key cache","attr":{"error":"ReadConcernMajorityNotAvailableYet: Read concern majority reads are currently not possible.","nextRefreshIntervalMillis":400}}

{"t":{"$date":"2026-08-08T10:51:08.019-04:00"},"s":"I", "c":"CONTROL", "id":23377, "ctx":"SignalHandler","msg":"Received signal","attr":{"signal":15,"error":"Terminated"}}

{"t":{"$date":"2026-08-08T10:52:54.089-04:00"},"s":"I", "c":"STORAGE", "id":22315, "ctx":"initandlisten","msg":"Opening WiredTiger","attr":{"config":"create,cache_size=3324M,session_max=33000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,remove=true,path=journal,compressor=snappy),builtin_extension_config=(zstd=(compression_level=6)),file_manager=(close_idle_time=600,close_scan_interval=10,close_handle_minimum=2000),statistics_log=(wait=0),json_output=(error,message),verbose=[recovery_progress:1,checkpoint_progress:1,compact_progress:1,live_restore_progress:1,backup:0,checkpoint:0,compact:0,eviction:0,fileops:0,history_store:0,live_restore:0,recovery:0,rts:0,salvage:0,tiered:0,timestamp:0,transaction:0,verify:0,log:0],prefetch=(available=true,default=false),"}}

{"t":{"$date":"2026-08-08T10:52:55.189-04:00"},"s":"I", "c":"STORAGE", "id":10158000,"ctx":"initandlisten","msg":"Opening spill WiredTiger","attr":{"config":"create,cache_size=191M,session_max=1024,eviction=(threads_min=1,threads_max=1),eviction_dirty_target=9MB,eviction_dirty_trigger=152MB,eviction_updates_trigger=152MB,config_base=false,statistics=(fast),log=(enabled=false),builtin_extension_config=(zstd=(compression_level=-7)),file_manager=(close_idle_time=600,close_scan_interval=10,close_handle_minimum=2000),statistics_log=(wait=0),json_output=(error,message),verbose=[recovery_progress:1,checkpoint_progress:1,compact_progress:1,live_restore_progress:1,backup:0,checkpoint:0,compact:0,eviction:0,fileops:0,history_store:0,live_restore:0,recovery:0,rts:0,salvage:0,tiered:0,timestamp:0,transaction:0,verify:0,log:0],"}}

{"t":{"$date":"2026-08-08T10:52:55.367-04:00"},"s":"I", "c":"-", "id":4939300, "ctx":"monitoring-keys-for-HMAC","msg":"Failed to refresh key cache","attr":{"error":"ReadConcernMajorityNotAvailableYet: Read concern majority reads are currently not possible.","nextRefreshIntervalMillis":200}}

{"t":{"$date":"2026-08-08T10:52:55.403-04:00"},"s":"I", "c":"-", "id":4333222, "ctx":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","msg":"RSM received error response","attr":{"host":"voice.domain.local:27017","error":"HostUnreachable: Error connecting to voice.domain.local:27017 (172.20.40.11:27017) :: caused by :: onInvoke :: caused by :: Connection refused","replicaSet":"sipxecs","response":{}}}

{"t":{"$date":"2026-08-08T10:52:55.403-04:00"},"s":"I", "c":"NETWORK", "id":4712102, "ctx":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","msg":"Host failed in replica set","attr":{"replicaSet":"sipxecs","host":"voice.domain.local:27017","error":{"code":6,"codeName":"HostUnreachable","errmsg":"Error connecting to voice.domain.local:27017 (172.20.40.11:27017) :: caused by :: onInvoke :: caused by :: Connection refused"},"action":{"dropConnections":true,"requestImmediateCheck":true}}}

{"t":{"$date":"2026-08-08T10:52:55.433-04:00"},"s":"I", "c":"-", "id":4939300, "ctx":"monitoring-keys-for-HMAC","msg":"Failed to refresh key cache","attr":{"error":"ReadConcernMajorityNotAvailableYet: Read concern majority reads are currently not possible.","nextRefreshIntervalMillis":400}}

{"t":{"$date":"2026-08-08T10:53:00.147-04:00"},"s":"I", "c":"CONTROL", "id":23377, "ctx":"SignalHandler","msg":"Received signal","attr":{"signal":15,"error":"Terminated"}}

{"t":{"$date":"2026-08-08T10:53:00.155-04:00"},"s":"I", "c":"CONNPOOL", "id":22566, "ctx":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","msg":"Ending connection due to bad connection status","attr":{"hostAndPort":"voice.domain.local:27017","error":"CallbackCanceled: onInvoke :: caused by :: Callback was canceled","numOpenConns":1}}

{"t":{"$date":"2026-08-08T10:53:00.155-04:00"},"s":"I", "c":"-", "id":4495400, "ctx":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","msg":"RSM not processing response","attr":{"error":{"code":90,"codeName":"CallbackCanceled","errmsg":"onInvoke :: caused by :: Callback was canceled"},"replicaSet":"sipxecs"}}

{"t":{"$date":"2026-08-08T10:53:00.155-04:00"},"s":"I", "c":"CONNPOOL", "id":22572, "ctx":"SignalHandler","msg":"Dropping all pooled connections","attr":{"hostAndPort":"voice.domain.local:27017","error":"ShutdownInProgress: Shutting down the connection pool"}}

{"t":{"$date":"2026-08-08T10:53:00.155-04:00"},"s":"I", "c":"ACCESS", "id":5286307, "ctx":"conn7","msg":"Failed to authenticate","attr":{"client":"172.20.40.11:45146","isSpeculative":false,"isClusterMember":false,"mechanism":"","user":"","db":"","error":"AuthenticationAbandoned: Authentication session abandoned, client has likely disconnected","result":337,"metrics":{"conversation_duration":{"micros":4250675,"summary":{}}},"doc":{"driver":{"name":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","version":"8.2.0"},"os":{"type":"Linux","name":"Rocky Linux release 9.8 (Blue Onyx)","architecture":"x86_64","version":"Kernel 5.14.0-687.36.1.el9_8.x86_64"}},"extraInfo":{}}}

{"t":{"$date":"2026-08-08T10:53:00.166-04:00"},"s":"I", "c":"ACCESS", "id":5286307, "ctx":"conn2","msg":"Failed to authenticate","attr":{"client":"172.20.40.11:45138","isSpeculative":false,"isClusterMember":false,"mechanism":"","user":"","db":"","error":"AuthenticationAbandoned: Authentication session abandoned, client has likely disconnected","result":337,"metrics":{"conversation_duration":{"micros":4263231,"summary":{}}},"doc":{"driver":{"name":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","version":"8.2.0"},"os":{"type":"Linux","name":"Rocky Linux release 9.8 (Blue Onyx)","architecture":"x86_64","version":"Kernel 5.14.0-687.36.1.el9_8.x86_64"}},"extraInfo":{}}}

{"t":{"$date":"2026-08-08T10:53:00.494-04:00"},"s":"I", "c":"STORAGE", "id":22315, "ctx":"initandlisten","msg":"Opening WiredTiger","attr":{"config":"create,cache_size=3324M,session_max=33000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,remove=true,path=journal,compressor=snappy),builtin_extension_config=(zstd=(compression_level=6)),file_manager=(close_idle_time=600,close_scan_interval=10,close_handle_minimum=2000),statistics_log=(wait=0),json_output=(error,message),verbose=[recovery_progress:1,checkpoint_progress:1,compact_progress:1,live_restore_progress:1,backup:0,checkpoint:0,compact:0,eviction:0,fileops:0,history_store:0,live_restore:0,recovery:0,rts:0,salvage:0,tiered:0,timestamp:0,transaction:0,verify:0,log:0],prefetch=(available=true,default=false),"}}

{"t":{"$date":"2026-08-08T10:53:01.096-04:00"},"s":"I", "c":"STORAGE", "id":10158000,"ctx":"initandlisten","msg":"Opening spill WiredTiger","attr":{"config":"create,cache_size=191M,session_max=1024,eviction=(threads_min=1,threads_max=1),eviction_dirty_target=9MB,eviction_dirty_trigger=152MB,eviction_updates_trigger=152MB,config_base=false,statistics=(fast),log=(enabled=false),builtin_extension_config=(zstd=(compression_level=-7)),file_manager=(close_idle_time=600,close_scan_interval=10,close_handle_minimum=2000),statistics_log=(wait=0),json_output=(error,message),verbose=[recovery_progress:1,checkpoint_progress:1,compact_progress:1,live_restore_progress:1,backup:0,checkpoint:0,compact:0,eviction:0,fileops:0,history_store:0,live_restore:0,recovery:0,rts:0,salvage:0,tiered:0,timestamp:0,transaction:0,verify:0,log:0],"}}

{"t":{"$date":"2026-08-08T10:53:01.190-04:00"},"s":"I", "c":"-", "id":4939300, "ctx":"monitoring-keys-for-HMAC","msg":"Failed to refresh key cache","attr":{"error":"ReadConcernMajorityNotAvailableYet: Read concern majority reads are currently not possible.","nextRefreshIntervalMillis":200}}

{"t":{"$date":"2026-08-08T10:53:01.222-04:00"},"s":"I", "c":"-", "id":4333222, "ctx":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","msg":"RSM received error response","attr":{"host":"voice.domain.local:27017","error":"HostUnreachable: Error connecting to voice.domain.local:27017 (172.20.40.11:27017) :: caused by :: onInvoke :: caused by :: Connection refused","replicaSet":"sipxecs","response":{}}}

{"t":{"$date":"2026-08-08T10:53:01.222-04:00"},"s":"I", "c":"NETWORK", "id":4712102, "ctx":"NetworkInterfaceTL-ReplicaSetMonitor-TaskExecutor","msg":"Host failed in replica set","attr":{"replicaSet":"sipxecs","host":"voice.domain.local:27017","error":{"code":6,"codeName":"HostUnreachable","errmsg":"Error connecting to voice.domain.local:27017 (172.20.40.11:27017) :: caused by :: onInvoke :: caused by :: Connection refused"},"action":{"dropConnections":true,"requestImmediateCheck":true}}}

{"t":{"$date":"2026-08-08T10:53:01.234-04:00"},"s":"I", "c":"-", "id":4939300, "ctx":"monitoring-keys-for-HMAC","msg":"Failed to refresh key cache","attr":{"error":"ReadConcernMajorityNotAvailableYet: Read concern majority reads are currently not possible.","nextRefreshIntervalMillis":400}}