No incoming/outgoing calls on new 15.08 install
John P
Michael Picher
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Todd Hodgen
I’m not familiar with the Yealink configuration, so I can’t provide a lot of help on those particular phones.
However, I would download a soft client from voiceoperatorpanel.com or counterpath.com and try manually configuring it to the system. Once it is registered, and you see the registration under diagnostics/registration, try calling extension 100 and 101 to see if they work. These are the Auto attendant and the Voicemail. Then try calling 8 + your extension to leave yourself a voicemail. This give the system a pretty good shakedown that services are up and running.
Then go to your Yealink phones. Try pluggin one in and letting it boot up. I don’t know if they use CDP, but if they do, they should self register. If not, then manually enter the MAC address in device/phone and be sure to “send profile” for the phone – this is what creates the configuration files for the phones themselves. Next, reboot the phone to see if it comes up okay.
A few other things to check – are you using the system’s DHCP, or another server? If another server – have you configured Option 66 correctly for your network – it is critical for the phones to get their configuration and find the server.
DO you have external servers for DNS? Have you built SRV records in the external servers? Go to servers/server/DNS and run the advisor to see if your DNS records are seen okay.
Todd R. Hodgen
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George Niculae
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Cristian Moisa
1.Manually configure network settings on phone :
Access the phone menu using the admin account with password "admin"(first you might need to go to User Mode - and choose admin,and then go to Setting-Advanced settings)
Setup network/IP settings , save and exit the menu
Phone will (probably) reboot
2.Add the Yealink phone profile to the system :
In admin portal go under Devices->Phones and click the Add new phone menu and select the correct Yealink phone model
On the next screen enter the MAC address of the device
Ok
3.Additional config if phone is configured with static ip address:
Considering the phone is setup with static IP addresses , go under Devices->Phones->"Yealink phone"->Internet port (WAN)-> set WAN Adress type to Static and configure the IP paramaters the same as you have on the phone
No need to send the profile to phone right now
4.Assign a line to this newly added phone :
Go to Devices->Phones->"Yealink phone"->Lines
Click Add Line
Search and add user e.g "201"
Ok
Save and send the profile to phone
(it's quite possible that nothing will happen on the phone until you execute Step 5
A "Failed to reboot" job might be present because phone cannot be rebooted (since user is not registered on it)
5.Configure the provisioning server on phone :
Now with network settings setup on the phone,connect via its web interface
Depending on the model go to Settings->Auto-provision
Set Server URL to point to your server IP : tftp://10.2.0.155/ (tftp should be enabled on server under System->Servers->Device Provisioning)
Also set Username and Password : PlcmSpIp
Next click the AutoProvision Now button
(An extra Send profiles might be required after this)
(A "Failed to reboot" job might be present because phone cannot be rebooted (since user is not registered on it)
Phone will get the config file from the openUC server and reboot (in aprox 2 minutes)
6.In Admin Portal->Diagnostics->Registrations verify the entry for the newly added phone
The output is similar to :
URI : sip:201@server_IP/domain
Contact : sip:201@server_IP:1024;x-sipX-nonat
Phone : phones MAC address
Quality assurance
eZuce Inc Bucharest, Romania
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