sipXcom 25.01 Configuration Issue (or, how to factory reset sipXcom)

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May 5, 2026, 9:59:25 AM (7 days ago) May 5
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## sipXcom 25.01 Configuration Issue - Server Remains Configured with Internal Address

#### 1. Expected Behaviour
On a physical server with the lowest NIC configured with a private
address and the next highest NIC configured with a public address and
with `sipxecs-setup` initially run giving the private address as the
server IP, then `sipxecs-setup` re-run correcting the IP address to be
the public address followed by `service sipxconfig restart`, that the
changed-to-public address reflect in the single server configured as
"Primary" on the /sipxconfig/admin/commserver/LocationsPage.html page.


### 2. Actual Behaviour
On a physical server with the lowest NIC configured with a private
address and the next highest NIC configured with a public address and
with `sipxecs-setup` initially run giving the private address as the
server IP, then `sipxecs-setup` re-run correcting the IP address to be
the public address followed by `service sipxconfig restart`, the IP
address against the single server configured as "Primary" on the
/sipxconfig/admin/commserver/LocationsPage.html page remains unchanged
(as the private address).

Similarly:

#### 2.1 `/etc/sipxpbx/domain-config still` shows private address against
`SIP_DOMAIN_ALIASES`

#### 2.2 `/etc/sipxpbx/sipxsupervisor-allowed-addrs.ini` still only
contains private addresses.

#### 2.3 `/var/named/default.view.sipdomain.zone` has an private 'A' RR.

#### 2.4 `/etc/sysconfig/iptables` contains accept rules for the second
(public) NIC but with private address associated with the first NIC

#### 2.5 `/etc/sipxpbx/sipxconfig.properties` still shows private address
against `domainManagerImpl.configuredIP`

It's as though `sipxecs-setup` when re-run, only partially re-configures.


### 3. Environment

#### 3.1 Split DNS
If any of the configuration scripts perform name to address lookup on the
FQDN name of the server (rather than use the given server IP address), the
private address *may* be returned.

#### 2.3 Large SIP Agent log file
`/var/log/sipxpbx/sipxagent.log` is big. `sipxecs-setup` *does* say to
resolve error running `/usr/local/sbin/cf-key` first before re-running
adding that this log file should be consulted for details.

The UI does not permit the single server configured as "Primary" to be
deleted or edited.

Short of reinstalling 25.01, is there a way to correct the server from
not listening on the right address or a way to "factory reset" 25.01?

Thanks in advance.
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