Voicemail Greeting Will Not Upload

Ryan Lahr

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Mar 9, 2021, 9:18:40 AM3/9/21

to sipxcom-users

I am trying to upload a .wav to a voicemail greeting. It appears in the portal with listen and delete options, however when I scroll down to the bottom the Save button is greyed out. I tried .m4a and .mp3 just in case it was a format issue. Anyone else run into this issue. Also just curious I am an IT Administrator, do I have to login to the user portal for each user I want to update the VM greeting or can I do this from the Admin Portal?

Sorry quite new to the system.

Thank you for your assistance.

Ryan Lahr

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Mar 9, 2021, 9:35:25 AM3/9/21

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Just realized that I can change it in the System > Auto Attendants for the user. However, it would be nice to figure out why the user cannot do this themselves for the future. Thank you all!

Matt Keys

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Mar 9, 2021, 9:37:20 AM3/9/21

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Make sure the filename doesn't have spaces or special characters that would interfere with applying the change. The format is either mp3 or wav, usually:

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz

As to your global change question take a look at the user group settings as the superadmin user. You can set things like MoH globally or at the user group level, but voicemail greetings are usually personalized/recorded at the user level.

Todd Hodgen

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Mar 9, 2021, 7:08:24 PM3/9/21

to Ryan Lahr, sipxcom-users

Did you upload it via Command Line? If so, did you change the permissions on the file to sipx from Root?

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