UI fails to load after phone config

[J.T. D]

25.01 update 6, brand new/reset instance (cleared mongo dir and did --reset-all.)

Once UI came up with page to reset admin password, I got an error that was temporary (reloaded UI page and was then able to log in.)

I added new phones, checking the box to "create another phone after this one" and added two more.  On the last phone, I unchecked the box.  Saved.  Got the red "internal error" message.  Couldn't get back into UI (would get the login screen, log in, but then immediately the internal error message.)

I restarted the services (both restart and a full reboot.)  Now getting a 503 service unavailable when trying to open the UI (no login window.)

Reviewing sipxconfig.log, I see two java faults: 

"2026-06-22T16:40:01.402000Z":382:JAVA:DEBUG:sip-obs.jtdavies.internal:main:00000000:SQL:"select g1_0.phone_id,g1_1.group_id,g1_1.branch_id,g1_1.description,g1_1.name,g1_1.resource,g1_1.weight from phone_group g1_0 join group_storage g1_1 on g1_1.group_id=g1_0.group_id where g1_0.phone_id=?"
2026-06-22 09:40:01.403:ERROR:osss.IndexManagerImpl:main: Error during indexing
java.lang.IllegalStateException: Model ID not set

(Is this related to recent patch for "Fixed indexing issues"?)

And then I see: 

2026-06-22 09:40:01.515:WARN :oeje10w.WebAppContext:main: Failed startup of context oeje10w.WebAppContext@6778aea6{sipXconfig-web,/sipxconfig,b=file:///var/sipxdata/tmp/sipxconfig/webapp/,a=AVAILABLE,h=oeje10s.SessionHandler@7ff35a3f{STARTED}}{/usr/share/java/sipXecs/sipXconfig/sipxconfig.war}
org.hibernate.AssertionFailure: collection owner not associated with session: org.sipfoundry.sipxconfig.phone.Phone.lines

Any thoughts?

[OnRelay Support]

Hello, it may indirectly related since previously reindexing did not always trigger after a save, but the root cause there is that model ID is missing from a phone definition triggering a java exception. 

Hibernate has gotten stricter with accepting empty fields etc, and should be a simple fix.

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[Support]

Hello, thanks again for sharing this. We will try to incorporate a fix in update 7 if you can help us reproduce. Potentially one of the phone xml bean definitions has an error. What exact phone model were you trying to add? 

[Donkiss Boss]

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[J.T. D]

Absolutely!  Polycom VVX 450.

[Support]

Thanks! You can track progress on https://github.com/onrelay/sipxecs/issues/59.

To view this discussion visit https://groups.google.com/d/msgid/sipxcom-users/875bd03f-b098-4936-947a-61863d9e2fb6n%40googlegroups.com.