sipXrls refusing to start and restarts throughout the day

[Donovan Vincent]

Good Afternoon All,

We just recently did a complete reinstall of our phone system fixing most of our problems with the old install of sipxcom. 

Now however, it appears that we are having a new issue. The sipXrls server role is refusing to start and gives a status=5 NOTINSTALLED error code when the status is checked via systemd. 

I would attach logs but I'm not really sure where to begin since the sipxrls service is not starting long enough for any sort of logging to begin. 

Thanks for all of your help!

[Donovan Vincent]

This issue was resolved by a reboot of the server.

[OnRelay Support]

Glad to hear. Such problems that recovered with reboots used to happen quite a lot with older versions, but we have not seen it for a while.

One weakness we found and fixed in some of the startup scripts was that sometimes the actual text search in the process list to check whether a service is already active or not was sometimes not 100% correct, causing some services to wrongfully assuming they were already running.

So you may have experienced something  similar to that, which can also be timing dependent, albeit the NOTINSTALLED error from your screendump does not necessarily point in that direction.

If this happens again you may get more info if you try to run /etc/init.d/sipxrls restart / start directly from your command line.