I cannot transfer calls from the auto attendant

[Derrick]

Hello,

First and foremost, this is on a 21.04 installation. I can call my operator, however when I attempt to be transferred to any extension (in this case it is still internal) it does not complete the transfer. Attached is the portion of the sipxivr.log where I attempt a transfer. Any advice or assistance is appreciated. I have the dial plan enabled and allow all extensions to be dialed. I'd offer a PCAP,  but it offers essentially the same info. Dtmf from the phone, rtp stream of the transfer audio, then immediately a sip bye.

[Todd Hodgen]

Check your SRV records.

Sent with my two left twiddling thumbs

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From: sipxco...@googlegroups.com <sipxco...@googlegroups.com> on behalf of Derrick <kuroi.t...@gmail.com>
Sent: Friday, October 17, 2025 11:20:51 AM
To: sipxcom-users <sipxco...@googlegroups.com>
Subject: [sipxcom-users] I cannot transfer calls from the auto attendant

 

Hello,

First and foremost, this is on a 21.04 installation. I can call my operator, however when I attempt to be transferred to any extension (in this case it is still internal) it does not complete the transfer. Attached is the portion of the sipxivr.log where I attempt a transfer. Any advice or assistance is appreciated. I have the dial plan enabled and allow all extensions to be dialed. I'd offer a PCAP,  but it offers essentially the same info. Dtmf from the phone, rtp stream of the transfer audio, then immediately a sip bye.

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[Derrick]

Would I be looking for anything in particular? Everything looks okay and checks out elsewhere. The hostname and domain seen in the log is the same as in the records.

[Todd Hodgen]

What i do to test quickly is turn on dhcp service, then reboot a phone.  Then try to see if you can transfer. If you can, then external dhcp is not setup correctly

Sent with my two left twiddling thumbs

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From: sipxco...@googlegroups.com <sipxco...@googlegroups.com> on behalf of Derrick <kuroi.t...@gmail.com>

Sent: Friday, October 17, 2025 12:22:43 PM
To: sipxcom-users <sipxco...@googlegroups.com>
Subject: Re: [sipxcom-users] I cannot transfer calls from the auto attendant

 

To view this discussion visit https://groups.google.com/d/msgid/sipxcom-users/deada145-e543-490b-b99e-4e8e68d8bfcbn%40googlegroups.com.