The name "superadmin" is already being used by a user or service.

[Todd Hodgen]

I am resetting a system to change all of the network settings.  I followed what has worked in the past in the Wiki - stop services, kill -9 all sipx process, stop mongod, kill mongod database, then do a reset-all.    After successfully getting the first login to come up - you are required to reset the superadmin password.   When I enter my new password I get the following -   The name "superadmin" is already being used by a user or service.

I'm thinking there may be a new step required with the changes to mongod or from the change to the new CENTO 7. 

I've seen this issue before, but not having luck getting past it.   

Anyone have suggestions?  

[Iuliu Blaga]

Hi, you need to delete the superadmin profile from mongo. Check first please if it's there

mongo

use profiles

db.userProfile.find({m_userName:"superadmin"}).pretty()

if it's there delete it

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Iuliu Blaga Sr. Support Engineer 215.297.4400 x 751 Arbor Way, Arbor Crest I, Suite 150, Blue Bell, PA 19422 coredial.com

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