The name "superadmin" is already being used by a user or service.

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Todd Hodgen

Nov 2, 2021, 2:51:34 AM11/2/21
to sipxcom-users
I am resetting a system to change all of the network settings.  I followed what has worked in the past in the Wiki - stop services, kill -9 all sipx process, stop mongod, kill mongod database, then do a reset-all.    After successfully getting the first login to come up - you are required to reset the superadmin password.   When I enter my new password I get the following -   The name "superadmin" is already being used by a user or service.

I'm thinking there may be a new step required with the changes to mongod or from the change to the new CENTO 7. 

I've seen this issue before, but not having luck getting past it.   

Anyone have suggestions?  

Iuliu Blaga

Nov 2, 2021, 3:15:20 AM11/2/21
to Todd Hodgen, sipxcom-users
Hi, you need to delete the superadmin profile from mongo. Check first please if it's there

use profiles

if it's there delete it

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Iuliu Blaga
Sr. Support Engineer
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