Polycom Soundstation Duo Compatibility
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timin...@gmail.com
Mar 7, 2016, 3:48:27 PM3/7/16
to sipxcom-users
Hi,
I'm wondering how to set up a new Polycom Soundstation Duo conference phone as a managed phone. The auto-discovery finds my other Polycom phones, but misses this one. Should I choose one of the existing profiles for Soundstation phones? If so, which one would you suggest?
Thanks,
Tim Ingalls
I'm wondering how to set up a new Polycom Soundstation Duo conference phone as a managed phone. The auto-discovery finds my other Polycom phones, but misses this one. Should I choose one of the existing profiles for Soundstation phones? If so, which one would you suggest?
Thanks,
Tim Ingalls
Michael Picher
Mar 7, 2016, 3:57:24 PM3/7/16
to timin...@gmail.com, sipxcom-users
Try an IP 5000.
Michael Picher, VP of Product Innovation
eZuce, Inc.
300 Brickstone Square
Suite 104
Andover, MA. 01810
Notice: This transmittal and/or attachments may be privileged or confidential. It is intended solely for the addressee(s) named above. Any dissemination, or copying is strictly prohibited. If you received this transmittal in error, please notify us immediately by reply and immediately delete this message and all its attachments. Thank you. FMS
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Nathaniel Watkins
Mar 7, 2016, 5:18:20 PM3/7/16
to Michael Picher, timin...@gmail.com, sipxcom-users
The sound station duo will work, but you have to manually configure it.
To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/CAAHujP5sbWmBSwBVXU4fV-61CZw7k6vE8DrTzeQ8by3p%2B5zA_w%40mail.gmail.com.
timin...@gmail.com
Mar 16, 2016, 1:11:08 PM3/16/16
to sipxcom-users
In case anyone else needs to make the SoundStation Duo work, here is what I did:
First, I uploaded the firmware device file for Polycom UC version 4.0.10. I used the combined download instead of the split application download. According to this matrix, it is the latest firmware made for that phone: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html.
Then, I deleted the existing config files for the MAC address of my SoundStation Duo.
Then, I added into the 00000000000.cfg file a section for the Duo:
<APPLICATION_SSDuo
APP_FILE_PATH_SSDuo="polycom/4.0.X/sip.ld"
CONFIG_FILES_SSDuo="http://sip1.localdomain:8185/[PHONE_MAC_ADDRESS]-sipx-sip.cfg, http://sip1.localdomain:8185/[PHONE_MAC_ADDRESS]-sipx-phone.cfg, http://sip1.localdomain:8185/[PHONE_MAC_ADDRESS]-sipx-device.cfg, polycom_phone1_3.1.X.cfg, polycom_sip_3.1.X.cfg"
/>
This document gave me the correct model name for the Soundstation Duo (as well as all the other models): http://support.polycom.com/global/documents/support/technical/products/voice/Best_Practices_Using_the_Master_35361.pdf
Then I added a new phone into sipXcom that matches the Polycom Soundstation IP 4000 and my phone's MAC address. Then, I sent that phone its profile in the Phones page of sipXcom. That created the config files in the TFTProot directory that match the MAC address.
Then I restarted the phone by logging (remotely) into the phone's Web interface. It pulled down all of the configs except for the SIP server. After I manually added in the SIP server for sipXcom and rebooted, the phone registered properly. I would like to have it use the SRV record so it can register either of my two sipXcom servers, but this works for now.
First, I uploaded the firmware device file for Polycom UC version 4.0.10. I used the combined download instead of the split application download. According to this matrix, it is the latest firmware made for that phone: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html.
Then, I deleted the existing config files for the MAC address of my SoundStation Duo.
Then, I added into the 00000000000.cfg file a section for the Duo:
<APPLICATION_SSDuo
APP_FILE_PATH_SSDuo="polycom/4.0.X/sip.ld"
CONFIG_FILES_SSDuo="http://sip1.localdomain:8185/[PHONE_MAC_ADDRESS]-sipx-sip.cfg, http://sip1.localdomain:8185/[PHONE_MAC_ADDRESS]-sipx-phone.cfg, http://sip1.localdomain:8185/[PHONE_MAC_ADDRESS]-sipx-device.cfg, polycom_phone1_3.1.X.cfg, polycom_sip_3.1.X.cfg"
/>
This document gave me the correct model name for the Soundstation Duo (as well as all the other models): http://support.polycom.com/global/documents/support/technical/products/voice/Best_Practices_Using_the_Master_35361.pdf
Then I added a new phone into sipXcom that matches the Polycom Soundstation IP 4000 and my phone's MAC address. Then, I sent that phone its profile in the Phones page of sipXcom. That created the config files in the TFTProot directory that match the MAC address.
Then I restarted the phone by logging (remotely) into the phone's Web interface. It pulled down all of the configs except for the SIP server. After I manually added in the SIP server for sipXcom and rebooted, the phone registered properly. I would like to have it use the SRV record so it can register either of my two sipXcom servers, but this works for now.
Michael Picher
Mar 16, 2016, 1:30:19 PM3/16/16
to timin...@gmail.com, sipxcom-users
Would make a good wiki page in the Polycom hardware section.
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Tim Ingalls
Mar 17, 2016, 6:03:58 AM3/17/16
to Michael Picher, sipxcom-users
Feel free to use it.
Thanks, Tim Ingalls Shared Communications, Inc. 801-618-2102 Office 385-227-3364 Mobile
Michael Picher
Mar 17, 2016, 7:53:37 AM3/17/16
to Tim Ingalls, sipxcom-users
That's not quite the point of community documentation.
But thanks.
Michael Picher, VP of Product Innovation
eZuce, Inc.
300 Brickstone Square
Suite 104
Andover, MA. 01810
Notice: This transmittal and/or attachments may be privileged or confidential. It is intended solely for the addressee(s) named above. Any dissemination, or copying is strictly prohibited. If you received this transmittal in error, please notify us immediately by reply and immediately delete this message and all its attachments. Thank you. FMS
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