issues for IVR

[Justin Smith]

I just wanted to follow up sir, because I have not heard anything back yet but I had sent an email or trying posting a new topic earlier today and I can not see it on the forums or any confirmation that you got it.  Please let me know if there is anything I can do.  

Thank you,

Justin

[Zarko C]

Hey Justin,

I did inspect the code and do not see anything wrong. In fact, I did fix a few other minor bugs. None of

which affected your issue. I release a new version 5.56 which is now publicly available and I

recommend you get.

One thing that comes to my mind is that SIP inspector by default uses port 6000 to send/receive 

RTP packets. Including out-of-band digits.

Make sure that port 6000 is not used by another program on the PC or change value circled

on the screenshot below to a port that you know is for sure free/

I am also attaching a WS trace which shows and demonstrates that all works well on my PC.

See the attachment.

Regards,

Zarko

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[justin.smit...@gmail.com]

I thank you, I have tried what you said about the port 6000 and that did not resolve it and still can not send DTMF tones.  I am also working with someone else that has worked with your product in the past and is not able to send it either on his windows 8 machine.  He has ran other scenarios and everything seems to work.  He is wondering if there is some setup or something missed?

[Zarko C]

One interesting test to do would be just to see if an audio call works. 

When I say audio, you can try 2 cases: stream a pre-recorded pcap file and then to have a live audio.

See what happens in that case?

Z

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