Adobe Illustrator On Surface Pro 9
Abra Pabst
Please help! I recently purchased a Surface Laptop Studio and have Adobe Illustrator installed on it. The first few times I used the program, Illustrator had no issues showing my live pen pressure when I used the blob brush. I always use the default Touch Calligraphic Tool when I am drawing.
Right now, the default Touch Calligraphic Brush registers no pressure and is the same solid line across the entire stroke. When I try to create my own calligraphic brush, Illustrator's live preview of the brush stroke (while I am drawing the line) shows as one solid, even line, but when I release the pen it shows the pressure that I applied to it. However it only does this a few times before it reverts back to the solid even line even after I release the pen. I am not sure what is going on and it's driving me crazy - I really need to be able to use the pen pressure and I have tried every way I can think of to fix it, including resetting preferences, and uninstalling and reinstalling the program. I have tried updating my computer and drivers too, yet still nothing is working. The settings on the Blob brush tool ARE set to pressure (that option is NOT greyed out as I have seen in other forums).
Here is a screenshot of my blob brush settings. The Touch Calligraphic Brush is not working, even though all of my settings are set to "Pressure" instead of "Fixed." I hve also tried to create my own calligraphic brush and the issue persists, though sometimes I am able to achieve pressure effects for a couple of strokes. The problem with the custom calligraphy brush is that the live preview while I am drawing shows an even, solid line even though the actual line I drew varies in thickness. After a couple of brush strokes, even the drawn line reverts back to an even thickness.
I also just discovered that my pen pressure works just fine in files that were created in an older version of Illustrator. However, in each new document I create (I recently udpated Illustrator) the pen pressure doesn't register. Not sure how to fix this?
Those settings are good, your variation is small amount but you said you get this to work on old .ai files so you must be familiar . Am not seeing why this works on an old file, unless it is booted in a different version of Illustrator. Sounds like the solution lies in the surface software and not illustrator, but out of curiosity look here.
"Enable Wacom" has been checked in every file I have opened, and I have also tried resetting my preferences, installing old version of Illustrator, and installing new versions of Illustrator. Still nothing is working.
Sorry to hear about your trouble with Pen Pressure in Illustrator. Would you mind trying to install Illustrator 27.3 Beta and checking if it helps? It is available under the Beta Apps section of Creative Cloud.
Hi, I have the same problem on an ASUS studiobook 2-in-1. I tried the Beta version and its still no different. The "Pressure" option is greyed out and not available. The stylus is a pressure pen, it works fine in Photoshop.
thanks for your reply but i figured out the issue shortly after posting this. I had turned off the 'touch screen' on the laptop becuase the interference with my hand was annoying me, that's all. Once it's switched back on the pen pressure options return.
Did this ever get resolved? I've been using illustrator for over 20 years, and have used Wacom tablets and now a surface studio pro (for over 3 years). I've noticed that the pressure sensitive brushes do not seem stable on Illustrator on my surface studio. Sometimes it doesn't work at all, and then I go to TOUCH workspace, and it works, but then stops working when I go back to another workspace. Sometimes it only works after I toggle TOUCH workspace on and then off.. Sometimes the preview thickness does not match what the drawn line becomes after I pick up the stylus. Today the "pressure" option on all calligraphic brushes was greyed out, and not an option. It's very frustrating because I can't count on the tool that I want to use. I'd LOVE some help resolving this issue
I found that you MUST have the touch workspace engaged to register brush sensitivity in illustrator. I got around that by saving my most frequently used brushes so they are always available, whether i have the touch worskpace on or not.
as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.
Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.
Same problem on Surface Laptop Studio and Surface Slim Pen 2, its 2022 people, fig the lag please. only happens when selecting objects with the pen, I can use my finger and mouse fine, but of course I want to use my pen
I am having the same problem and it's almost 2022. I see the issue is originally from 2018 and adobe only replied in 2019... Like another commenter said, we pay a lot of money to use this program. My computer is a brand new HP 360 Spectre and I just purchased Illustrator. Yet when I use the stylus pen it keeps crashing. This happened on photoshop too.
Same here. I've been trying to get illustrator to work in touch mode with my pen and while it does not crash completely, it has highly erratic behavior including deleting previous edits and drawing in other parts of the art board. Really dissapointing.
Really needing pen support for 2-in-1 devices. I use the new XPS 2-in-1, i7, 1 tb ssd, 32 gb ram... and Illustrator is continually crashing with the premium Dell pen when using the paintbrush. It's definitely not the device. Please, please, please improve Windows pen support.
I have also experienced Illustrator crashing after about 3-5 minutes of use - just as of today. I am extremely hopeful that this problem will be fixed soon, like before the end of the year. I just got a brand computer, an HP spectre with great system specs, 1 TB SSD, 16 GB RAM and today, I started using illustrator and it simply will not work, it just crashes. I pay monthly for this, and to not be able to use it is frustrating.
I have a Dell Insperion 7586 and I'm using a Wacom Intuous. Illustrator freezes up whenever I use the paintbrush tool. It's the only tool it does this with. I can use it for a few seconds and then my strokes stop showing up.
Is there a fix? I just got a 360 Z book my pen doesn't crash it but in Illustrator its hit and miss if the stroke stays or disappears, 9 times out of 10 it vanishes. This is extremely frustrating. Please help
I have an HP Spectre x360 with pen that came with the laptop. Illustrator crashes within seconds of trying to use the pen with the software. It makes using this expensive software incredibly difficult, and all but impossible for certain tasks. This must be addressed.
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