Eurocom Translation Services Gmbh

[Ariel Wascom]

Formore than three decades, Eurocom Translation Services GmbH has been combining linguistic know-how with technology expertise to give your translations the edge. In addition to its innovation capacity, the project management team plays a central role by ensuring the smooth running of projects as well as providing personal support and top-quality translations. And all according to the eurocom motto: Making your content global.

Eurocom offers a unique combination of more than 30 years' experience and effective technological expertise. Do as many leading export companies in the DACH region do and draw on this concentrated expertise for your internationalization projects. With optimum support from our professional team of project managers and ISO-certified processes, you can guarantee your global success. We look forward to working with you!

For more than three decades, Eurocom Translation Services GmbH has been combining linguistic know-how with technology expertise to give your translations the edge. In addition to its innovation capacity, the project management team plays a central role by ensuring the smooth running of projects as well as providing personal support and top-quality translations. And all according to the Eurocom motto: Making your content global.

We see Eurocom as a long-standing and much-cherished colleague who we work with on a daily basis as part of a respectful, professional, and friendly partnership. Together, we ensure that our customers are satisfied and our processes optimized.

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Export demands multilingualism. Brochures, medical package inserts or user manuals must be precisely understood in each export country. Gabriele Neumayr-Stof recognised this need and founded a translation agency in 1990. Today, with a turnover of around five million euros (2013), eurocom is clearly the number one in the Austrian translation market and is one of the 25 largest translation service providers in Western Europe.

The secret of this translation specialist, which has held EN 15038 certification since 2007, lies in the use of innovative language technology, sophisticated process and quality management, a first-rate team and translators specifically selected to meet each individual requirement, who are all native speakers in the relevant target language.

The Austrian coat of arms stands for innovation, quality, reliability and stability. At eurocom, we try to meet these demands in the best way possible on a daily basis and therefore see bearing the coat of arms not only as a great honour, but also a duty.

The right to bear the Austrian coat of arms is an acknowledgment of our corporate philosophy, which combines quality and innovation for the benefit of customers. We see this award as a motivation to continue along this path consistently. We would like to take this opportunity to thank above all our customers and our employees who have made this success possible with their skills, commitment, knowledge and team spirit.

Query generation is an inherent part of the translation and localization process. The nature of source content varies not just based on subject matter or context, but also on linguistic quality. On the other side of the equation, linguists responsible for the target language have varying degrees of fluency, including linguistic and cultural aspects of the source, and knowledge of the subject matter.

Chances are, your company is losing money on the query management process, whether you are aware of it or not. Furthermore, there is an extra layer of quality assurance that customers are missing out on: valuable insights from translators about the source content. Without efficient query management, this value gets lost in the process, instead of being appreciated.

Case 1: A project manager looks at an Excel spreadsheet, now several months old, holding 25 tabs, one for each target language in a large project. Each tab has over 100 rows, six columns and as many as 300 words in some cells. To manage queries, the project manager spends a great deal of time managing emails, placing questions from linguists and answers from clients across tabs, repeating the process 25 times. And that is just one project.

In any of these scenarios, if you were to objectively measure the relationship between time, financial investment, and value realized, you would probably come up with losses. Just in project management (handling spreadsheets or extracting comments from a CAT tool) or IT management (handling licenses and technical support), the costs could be very high.

Losses could turn into savings and gains in efficiency, productivity, quality, compliance, and employee satisfaction with Smartquery. This complete and mature query management app has been expertly developed by and for language services. It is a natural fit for providers and enterprise translation operations alike.

This system easily allows onboarding multiple users with different access levels. Whether your team has ten or one hundred users, project managers, linguists, authors, clients, and subject matter experts can take advantage of an affordable, centralized query management app with minimal third party intervention.

This level of visibility works across language pairs, projects, and teams. So, for example, if a linguist missed a problem in their language pair that a colleague in another language pair identified, they are alerted to the issue and can take appropriate action. Likewise, if a completely new team begins working on the next iteration of the same content, they will benefit from the knowledge stored in Smartquery.

As part of this critical collaboration, communications happen inside the application, not via email, saving time and preserving valuable qualitative and linguistic data that can be tracked down to a translation segment level. Users also instantly know if a query has been answered or if it is still pending.

When the query management process is off their plate, project managers free their time to take on more projects and learn new skills. Chances are job satisfaction will be higher, as administrative tasks like those mentioned above can be a real drag. Linguists and clients will also be glad to be writing, reading, and retrieving fewer emails related to projects.

Having begun his translation and interpreting studies at the University of Vienna, he holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. In addition, Kaleidoscope develops online collaboration software for terminology workflow, translator query management, in-country review, quality evaluation, process automation etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austrias leading LSP, eurocom Translation Services GmbH.

Klaus studied translation and IT in Vienna, Conference Interpreting in Monterey, California, and Technical Communication in Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes and software for internationally active companies. In 2007 he became CEO of Austrias leading LSP, eurocom Translation Services GmbH. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 for two terms. Currently, Klaus is on the Board of Termnet and ELIA. Klaus also frequently presents at industry conferences and universities.

We are specialists in terminology, quality management, translations, and documentation. Our extensive range of software and services provides you with the foundations for the seamless creation, management, publication, and translation of consistent content.

You know the problem, when the marketing and development departments each have different names for the same thing. As for sales and support, it's all Greek to them, right? In that case, it's time for terminology!

We combine our expertise and software solutions as well as those of carefully selected technology partners to create the right solutions to enable you to achieve success on the global market with your content. Thanks to our innovations and further developments, we continuously make it easier for you to manage terminology, quality, reviews, queries, and automation.

The customer portal allows clients to securely upload source and target documents directly when requesting a project, reducing repetitive tasks and streamlining workflows. Learn how to track project changes and statuses in real time and qualify clients to run their own reports.

Explore new strategies to enhance operational efficiency and maintain personal connections in vendor management during our focused webinar. Understand how automated job assignments can increase performance and reduce manual workload while preserving the crucial human element in your vendor relationships. Adapt these strategies across various scenarios for a flexible approach to vendor management.

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