Unable to create new or edit case types.

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heresandyboy

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Mar 5, 2008, 11:58:39 AM3/5/08
to Sinergia Help Desk
I have copied my source and databases over to a new machine.
I did a fresh default install of sinergia and overwrote the source and
databases with the working ones from another PC.
Everything seems to work and it passes all the setup tests.
However when i try to edit or create or change default case types i
get the follwing error:

Error Message: Object reference not set to an instance of an object.

at CaseTypeWizard.Page_Load(Object sender, EventArgs e) in c:\Inetpub
\wwwroot\Sinergia\Web\Helpdesk\restricted\admin
\caseTypeWizard.aspx.cs:line 62 at
System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object
o, Object t, EventArgs e) at
System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender,
EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at
System.Web.UI.Control.LoadRecursive() at
System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

I have checked over everything i can think of and all settings in IIS/
SQL Express etc are all the same as the working one. I cant think for
the life of me what is wrong. Everything else works fine and my
customers can use the custom case type i created only i can no longer
edit it or add a new one. (I have worked around a couple of minor
edits i needed since by editing values in dbo.casetypefields
defaultvalue column.) Any ideas?

gabouy

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Mar 6, 2008, 11:48:33 AM3/6/08
to sinergia-...@googlegroups.com
i wont be able to look into this until this weekend?

have you tried debugging?

regards,
gabo
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