Ghost Windows 10 22h2
Gwenda Gronert
I have been getting bad ghost images doing things like web browsing and leaving static elements on screen for as little as 1-2 minutes. The longer something is static on screen the more prominent and visible the ghost image is and the longer it takes to go away. The ghost images usually are there for a few minutes before they go away. Not quite sure why this is happening or if it's a hardware thing or if it's software related. (The screen is an LED/LCD screen)
My display will also have seizures somewhat frequently but only when I do resource intensive tasks. When that happens I must restart the computer for it to stop. (It will stop if I close every application open, but will start up again if I open any application. When I restart the laptop everything works fine again). The seizures/screen flickering is sometimes bad and will glitch out display elements and pretty much the entire OS sometimes. Open windows will often be shifting/glitching from right to left as the screen flickers. I'm not exactly sure what causes the screen flickers/seizures or if it's a software or hardware thing. Possibly ram?? Graphics card?? Windows 11 or driver issue?? Intel Optane??
These issues have been occurring for a few months now and have progressively gotten worse. Photos of these issues are attached below as well as a gif of just the screen flickering. I'm unsure if any of these issues are related or what might be causing them; but I think that the display may just be defective and needs to be replaced.
I always keep my laptop in a nice laptop bag and it's always kept safe. I also use an adjustable laptop stand and it always has plenty of ventilation. Also, while this is a touch screen 2-in-1 convertible laptop I've been using it as just a regular clamshell laptop 99% of the time and have been gentile with it. I have never encountered ghost image or screen flickering issues before until this laptop.
After opening a help ticket with Intel they had me run the Intel System Support Utility for Windows. They had me update my BIOS to the latest version. Also they provided links to the latest Intel Iris Xe graphics drivers and had me do a clean instillation of them.
I have determined the ghost images to be more than likely an issue with the physical display itself rather than a software issue. The ghost images occur regardless of the drivers installed and even occur in safe mode.
I contacted HP support and was on chat with them for about 2 hours. The guy ran diagnostics, had me preform a hard reset, reset the BIOS to factory settings, he did another clean install of the graphics driver. All the things possible were done in troubleshooting. The ghost images and dead pixels persisted regardless of what was done.
Also the laptop will more than likely be wiped and the laptop factory reset. I can understand why, but still stressful and a pain to deal with moving files somewhere else, backing things up...etc. and the whole situation in general . But I'll figure it out.
Alternatively, If the issue started to happen after a recent software update, please follow the steps suggested in the support document for - HP PCs - Blinking or Flashing Screen After Upgrading to Windows 10
Did you check for any damage on the PC? There is no damage to the PC. It has always been kept safe and stored in a laptop bag on a desk by itself. The laptop has only ever been used at home and is in pristine condition.
Did you try with an alternate monitor? Thank you for suggesting this as I hadn't tried it yet. The screen flickering and glitching does not happen on the external monitor. Please see the GIF below:
While the tasks I am doing are resource intensive, they are well within the laptops capabilities and really don't max out any of the resources and if it does it's for a very brief period of time. But that doesn't at all explain the screen flickering and glitching. The screen flickering/glitching starts happening randomly. With Task Manager open at the time it starts the resources aren't even maxed out or terribly high in usage the vast majority of the time. With the external monitor I am able to use everything just fine with no issues while the screen flickering is occurring. I am also able to use the laptop just fine only using the built in display while the screen is flickering and glitching out, although it makes it more difficult with the picture shifting/glitching around.
Have you checked if the issue persists even on the Bios screen? The screen flickering is only triggered when doing resource intensive tasks. It decreases or stops completely when I close everything, but will flicker when I open about any application and I must restart the computer for it to stop. After restarting the computer everything is normal. In order to enter the bios you must restart the computer, so it would not show up in the bios.
Have you tried to update the drivers? Yes, I have. I have downloaded all the drivers from HP's website for my laptop. I have also uninstalled the display adapter (through device manager) and restarting the computer (which causes the driver to re-install automatically). HP Support Assistant says that all drivers are up to date. All drivers are up to date as far as I know.
I'm unsure of the cause of the screen flickering/glitching. As I mentioned in my original post and in this reply above it only gets triggered when doing resource intensive tasks and everything is back to normal after restarting the PC. But it seems like a hardware issue? As it only occurs on the built in display and not on an external monitor as you saw in the GIF.
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Looking at the topic that you linked, I have further investigated the issue and causes that of my screen flickering. Tonight I was able to trigger the screen flickering and went to device manager and disabled the integrated monitor and then scanned for hardware changes it didn't do anything. I did the same thing with the display adaptor (Intel Iris Xe Graphics) and it completely froze the computer and made the screen go black for about 30 seconds. (I did this with the application open using the graphics card and got a fatal error from the application.) But the screen flickering had stopped completely.
I ruled it out as an issue with the integrated graphics [and it's drivers] instead of the display itself (minus the dead subpixels). I'm unsure of the correct driver I need to fix this issue though or if I can roll back to the original factory driver somehow.
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