SIC Operations

[Tam Pham]

Dear all,

To ensure that we gonna end meeting early tomorrow, below is the list of questions I need y'all to think about at home before we meet. Strategically, we are absolutely fine. But operationally, we still have quite a number of issues to think about and that's the purpose of the meeting tomorrow. It's important so I really hope everyone can make it. Otherwise, remember to send me your answer before 6pm tomorrow. And if too many of yall cannot make it, let me know early so we can shift the meeting to weekend. Really important to see all of yall :) Some things cant be settled online haha.

Questions

• How long will each customer stay for? How to stop them from hogging the gadgets?
  
• How much floor space do we need? 1200sqft? 1500sqft?
  
• What should the structure of the space be like?  
  
• What gadgets should we have? Other than tablet, smartphone, Wii, Kinect
  
• How should we manage our volunteers? What do volunteers do when there is no customer? What do they do when customers step in? What do they do when customers sit down etc?
  
• How to make sure that the ambiance of CK not too noisy like how noisy and crowded Pitch Stop or other hawker center are
  
• What are different ways to raise awareness of CK?
• Do we serve other customers (the younger one) if they come to CK too? and will serving them dilute our value proposition?

For the Funding application, I need update about the progress from everyone by end of tomorrow too :)

Thanks guys and jiayou for your projects/ presentations. I know y'all are rushing for many things right now but I hope we can share each other workload a little so it'll be much easier for everyone too! :)

Let me know if you need any help or clarification or any problem :)

Cheers,

Tam

[#CHANG YUANYANGZI#]

Dear Tam, 

 

 Here is my input:)

 

How long will each customer stay for? How to stop them from hogging the gadgets?

I would say for elderly, 2-3 hours per visit should be a good gauge, since they can be quite free during daytime, however, this takes time to achieve, if they are new here, a half-hour visit should be okay for them to try out

Hogging the gadgets are fine?(since the purpose is for them to use the gadgets?), introduce more gadgets perhaps? But this will increase cost, a hard-measure such as time limit could be implemented (this goes contrary to encourage their stay)

  How much floor space do we need? 1200sqft? 1500sqft?

I think we should start on a smaller scale, 1200 sqft should be okay

  What should the structure of the space be like?

The design should be soothing and soft in general, and important devices such as ipad and WII should be put inside to encourage them to walk in, information counter should be put at the door area

  What gadgets should we have? Other than tablet, smartphone, Wii, Kinect

Normal laptops or desktop computers

  How should we manage our volunteers? What do volunteers do when there is no customer? What do they do when customers step in? What do they do when customers sit down etc?

Shift for volunteers to maximize the time.

They should be spending time preparing for IT materials for the elderly, when there is no customer

After customer step in, they should be actively engaging the customers to encourage them to use and try out the devices

  How to make sure that the ambiance of CK not too noisy like how noisy and crowded Pitch Stop or other hawker center are

Noisy is part of our environment, I think should not be too worried about it. (If they are noisy, they could attract other customers to come over and see)

  What are different ways to raise awareness of CK?

Talk, mails, flyers

  Do we serve other customers (the younger one) if they come to CK too? and will serving them dilute our value proposition?

I think we should be very specific in our customer clientele, thus I don't think we should attract the young, and I don't think they are willing to come over.

 

 

 

Best Regards,

Chang Yuanyangzi

 

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From: Silver...@googlegroups.com <Silver...@googlegroups.com> on behalf of Tam Pham <tampham...@gmail.com>
Sent: Monday, 7 April, 2014 5:35 PM
To: Silver...@googlegroups.com
Subject: SIC Operations

 

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[Nicholas Chiang]

Dear all,

I understand we are all busy, hence this email will be concise. Refer to the attached document for some of the points we have discussed in today's meetings. They are arranged accordingly to our work scope.

Key step forward: Planning for the Pilot Test for our Cyber Kopitiam

Work allocation:

1. Progression Planning (Jocelyn and Nic)

 - Decide on the different phases of our pilot test

2. Source for Location (Sam)

 - Find a location with sufficient floor space and willing to rent/lend us the area for a pilot test

3. Funding and Manpower Management (Tam)

- You know what to do :)

4. Food vendors (Calvin)

- Decide if we should outsource or make our own menu

- Decide on the food vendor we are going to partner with (if we are outsourcing) e.g. Old Chang Kee

- Decide on how we should manage our F&B (if we are producing in-house)

5. Features/gadgets/layout/floorplan (Desmond)

- Refer to the layout drawn by Jocelyn on whatsapp groupchat

- Refer to our discussion document (attached)

- With a space constraint of about 1000 - 1200 sqft, design the layout of our pilot test

- Decide the features we will be implementing for our pilot e.g. iPads? Computers? How many?

6. Possible Corporate Partners for Pilot Test (Saloni & Yangzi)

- Search for the really possible corporate companies we might wish to approach for our pilot

- Decide on how we should approach them

- May refer to the ones we have researched before previously (see Dropbox)

We'll be having our meeting next Friday 18th April, Afternoon around 1pm. RSVP your attendance on whatsapp.

Please be prepared to present your findings then.

Thank you very much!

Warmest regards,

Nic

(the one who got arrowed by Tam)

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[Tam Pham]

Harlowww!!!

Need updates from everyone on the funding application progress....