Word crashed when doing proof printout

[JimH]

A member wrote:
> I installed version 2.204 and when I ran the Proof page creation it
> got about half way through and failed (Word shut down). I tried this various
> times and reinstalled Silas and ran a detect and repair on Word (2003).
>
> Finally I checked the printers and discovered that it was trying to print to
> "FAX" so I installed PDFCreator to have a different printer. The first time I
> tried to run this again it worked fine, but after that it repeated the same
> error of failing.
>
> Any suggestions?
>
My first suggestion is to upgrade Word 2003 to service pack 3. There
are two versions of Word that crash when doing things with SILAS. If I
remember correctly, Word XP (ie. Word 2002, version 10) crashes at the
Attach SILAS stage, and there is at least one point where Word 2003
(ie. version 11) crashes.

Both of these problems are fixed by updating Word to the latest patch
level, Service Pack 3 in both cases. Both these updates are large
downloads, so it's handy if support people carry them along on field
trips.

If that upgrade doesn't solve the problem, please open the START menu
and go to the SILAS group and open the problem-reporting text file,
answer the questions and mail it to Kim and me. You can also email us
the RTF file that causes the problem.

Jim