Bitrix: Site Management Business V20.0.0 Full Source
Oludare Padilla
Bitrix24 is an enterprise collaboration and CRM platform that helps businesses improve communication and performance while lowering business costs. It consists of several integrated applications that cover every aspect of running and managing a company, including project management, CRM, task management, document management, file sharing, and more.
Bitrix24 is available in both cloud-based and self-hosted versions. It offers a wide range of features and pricing options to meet the needs of businesses of all sizes. The best part is that many of its features integrate with WordPress websites, especially with form plugins and WooCommerce, to make your business operate smoothly.
Your website oftentimes acts as the frontline of service to your customers. Therefore, integrating your WordPress site with Bitrix24 can help improve your customer relationships and grow your business. A WordPress site connected to Bitrix24 can send customer data collected on the site straight to your Bitrix24 CRM. This allows you to connect sales and support organization tools and automation to increase the efficiency and quality of each function. When the technology is accessible and connected with helpful employees, businesses can deliver on their promises and improve customer value.
The Bitrix24 call center solution provides comprehensive features to help businesses manage their customer support ops. It includes a powerful workforce management system, an integrated softphone for making and receiving calls, and conversation recording for extended record keeping.
Note: Fully integrating any CRM with a website (and the operations of your business) is a tall order. There is no one-size-fits-all approach, as each CRM and website configuration will differ. Your business needs will demand different levels of integration and software solutions. The following are basic solutions for you to explore.
The web form creator allows you to create forms with custom fields that populate vital information necessary for your sales, support, and marketing teams. Collecting accurate and timely information on customers and prospects is imperative to increase business and customer satisfaction. These forms are built into the Bitrix24 CRM and are embeddable on your website or landing pages.
Non-form integrations are also vital for business websites. They can collect user interactions and gather that information to populate your CRM with accurate and actionable information. Here are a few integrations to consider.
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PDF files have become increasingly popular due to their highly user-friendly and portable nature. They are arguably much more user-friendly than word or text documents. One example being the ability to add and edit documents regardless of the sources. However, a PDF file is like a locked-down website and there is little, if any, room for removal of pages or modifying them in any way without the consent and approval of the creator.
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