Subscribedto Norton 360 for many years and never had renewal problems like this before. First, I'm an American living in Japan. While I speak Japanese, I am not fluent but almost everything Norton sends me switches to Japanese and the option to change language disappears. Then, Norton wanted me to update my billing information. I did several times and saved it. Norton successfully pinged my credit card account several times. But I kept getting notifications that my account was about to expire. And now it has. All my attempts to get Norton's subscription services to communicate with me have failed. I am very hard of hearing so "chat" is not an option. I'm here as a last resort. If this fails too, I'll look for another protection service that is willing to work with its customers. Extremely disappointed.
If you log on to on-line support and select 'CHAT' will bring you to the chat page, this is not voice to voice but is via written on screen responses both ways identical to sending/receiving texts on your mobile.
We will continue to send you information relating to your orders, account updates, subscription status and important cyber security alerts regardless of this setting. If this was a mistake or if you change your mind, re-subscribe and we'll get you back in the know!
If you used the Norton Renewal process you can check the number of days by opening the classic 360 interface by clicking on open beside Device Security in the new my Norton interface. Then click on Help > Subscription Status. That will connect to the Norton subscription servers and report the number of days remaining.
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Reason - I purchased via paypay via ebay a 1 year subscription for Norton 360 from what I understood as a legitimate route of procurement. I have found out today "via a two hour session on line with Symantec" that the product I purchased in January was fraudulently purchased by me only to find out recently that Symantec had revoked the licence key and could not re-inburse me. In all fairness they were really good and it only cost me a further 15 for the year. The fraudulent product was originally purchased for 30 (I know only small fry compared to other un-lucky folk) and therefore has cost me 45 overall.
I would advise that you go to the 'Resolution Centre' in your PayPal account and open a dispute, it will be deferred however will be recorded on the sellers account so PayPal have a note of this and can take the appropriate action if necessary.
"Norton Subscription will renew today" refers to an email spam campaign. These letters are disguised as subscription renewal notifications from NortonLifeLock. It must be emphasized that these emails are fake and none of their claims are true. They are also in no way associated with the Norton AntiVirus or NortonLifeLock.
The scam emails state that recipients will be billed 349.99 USD for the renewal of their Norton subscription. The amount will be deducted within 24 hours. Should users wish to cancel the subscription or think that this is an unauthorized transaction - they can contact the billing department and receive a refund.
Spam campaigns like "Norton Subscription will renew today" often operate as technical support and/or refund scams. The scheme begins when users are ticked into phoning fake support representatives/technicians. The cyber criminals then request victims to allow them remote access (via the use of legitimate software) to their devices. Once access is established, the scam model can vary.
Scammers can trick victims into disclosing private data (e.g., personally identifiable details, account usernames/passwords, credit card details, etc.) by simply asking for it, claiming that they cannot see it as it is being typed, through phishing websites, and so on.
Cyber criminals can also remove genuine protection software, install fraudulent purchasable programs (fake anti-viruses, etc.), or even infect the system with malware (e.g., trojans, ransomware, etc.). These actions can be performed under false claims of providing tech support like - uninstalling products, removing viruses, manually canceling subscriptions, etc.
Meanwhile, in refund scams - victims are asked to type the refund amount themselves while they cannot see the screen. By editing the HTML of victims' bank accounts - criminals create the impression that the refunded sum far exceeded the agreed-upon amount.
In fact, the funds present in the account remain unchanged, and it is only a ruse to force victims into transferring their own money to the scammers. Hence, when victims return what they believe to be the refund excess, they are, in fact - losing their own money.
Furthermore, cyber criminals typically demand the extra funds to be transferred in difficult/impossible to trace methods, thereby ensuring that victims would be unable to return their money and they could avoid persecution. Common tactics include requesting the amount to be paid in digital currencies (e.g., gift cards, pre-paid vouchers, cryptocurrencies, etc.) or in cash hidden within packages and shipped.
"Norton cloud Subscription activated", "Download The Pending Mails Manually", "Sharpsmart Inc. Email Scam", "Your Outlook Account Was Logged In", and "WalletConnect Email Scam" are some examples of spam campaigns.
This mail can wear varied disguises and use different scam models. In addition to phishing and other scams, these emails are also used to proliferate malware. Due to how widespread spam mail is, it is strongly advised to exercise caution with incoming emails and messages.
Systems are infected via malicious files distributed as attachments or download links in spam emails. These files can be Microsoft Office and PDF documents, archives, executables, JavaScript, etc. When the files are opened - the infection chain is triggered.
For example, Microsoft Office documents cause infections by executing malicious macro commands. This process begins when a document is opened in pre-2010 Microsoft Office versions. Later versions have "Protected View" mode that prevents this automatic process; instead, users can manually enable macros (i.e., editing/content). It is noteworthy that virulent documents often contain messages designed to lure users into allowing macro commands.
Suspicious and irrelevant should not be opened. The attachments and links found in these emails - must not be opened, as they can cause system infections. It is recommended to use Microsoft Office versions released after 2010.
Aside from spam mail, malware is spread via dubious download channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation ("cracking") tools, and fake updates. Therefore, it is important to always download from official/verified sources and activate/update programs with tools provided by legitimate developers.
It is crucial to have a reputable anti-virus installed and kept updated. This software has to be used to run regular system scans and to remove detected threats/issues. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Your Subscription with NORTON LIFE-LOCK will Renew Today and $349.99 is about to Debit from your account by Today.The Debited Amount will be reflected within the next 24 HOURS on you A/C statement. If you feel this is an unauthorized transaction or you want to cancel the subscription, please contact out billing department as soon as possible.
Thank you for choosing Norton Antivirus for your computer protection plan. As today is the auto renewal, you will be charged with amount $249.00 for the Norton Antivirus Protection Plan. It will be a direct debit form your Bank Checking account. The charges will reflect on your statement by the next 48 hours.
Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.
Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.
After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.
Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.
In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.
While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.
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