Ijust want to share this tip as I nearby dumped my ScanSnap S510 because it is not officially supported by Fujitsu for Mac computers / OS X. After a bit of research I found that the drivers and software for another ScanSnap model (S1500M) also work for S510 connected to a Mac. I use a current generation (2012 late model) updated with OS X 10.8.2. After downloading and installing the following two files, it works well with no error code after scanning. The files are:
Alford, this solution did not saved my day, but my year !!! After fighting several hours trying to install and reinstall ScanSnap manager files and updates I stumbled on your solution and YES ? it worked. Eternally gratefull, Max
- I've owned many scanners: flatbed, photo, and all-in-ones, this scanner is the priciest but I am glad to took the plunge to buy it. With all the other scanners I owned, they would give me issues like eating up papers constantly, scanning with vertical lines, cumbersome scanning/saving workflow, slow scanning and poor integration with OCR software. I am glad these are in the past. I am gradually digitalizing the files in the steel cabinets. I hope to see all my previous paper files be scanned by end of year.
It does seem a pity that Fujitsu should be so shortsighted with loyal customers. I would have been happy if they told me that I was not supported but that the S1500 software should work. Great hardware and terrific performance allied with a long view for their customers is the best advert that they could have. Short sighted to make a few extra bucks and lose user satisfaction.
If you're using Windows and you've installed a Fujitsu driver, VueScan's built-in drivers won't conflict with this. If you haven't installed a Windows driver for this scanner, VueScan will automatically install a driver.
OK, that should be fine. Usually Fujitsu scanners work with USB redirection, but if not you can disable USB Redirection for the device, and try enabling SANE redirection to use the Scanner redirection built into Horizon, but the device has to have a locally supported driver in the OS
So just to follow up in case this helps anyone, the logon/logoff issue I think was a coincidence. However the reason the scanner never worked for the end user was that there was a policy in UEM preventing USB redirection for everyone but admin users. After modifying that policy the scanner works just fine for her.
@member you mean UEM > User Environment > Horizon Smart Policies? Because I am having a issue with USB redirection in general. USB redirection with Direct Connect to the vm works like a charm but from the moment we go threw the connection server we get no suitable devices. USB redirection is enabled on the connection server and no UEM smart policies.
Thus, I was delighted recently when Fujitsu was nice enough to send me an evaluation unit of the ScanSnap fi-5110C, the next model up in the line. You can find this model for about $600 to $700 at various online stores.
The ScanSnap fi-5110c is a good choice for solo or small firms that want more control over scanning to PDF. It includes a good TWAIN driver and the full version of Adobe Acrobat 7 Standard. Fujitsu tells me that they will be upgrading to Acrobat 8 shortly. This device is compatible with both XP and Vista.
Using the Digital Endorser, you can stamp dates or even Bates Numbers on the file as images. Oddly, this feature differed quite a bit between the documentation supplied with the scanner and my software.
Text definition for all scanners was good and worked well for OCR in Acrobat. The fi-5110C did tend to fill in some areas at its default settings, but that can be corrected using the driver. The following images are at a 400% view.
I was wondering if you were aware of the issue with the ScanSnap scanners where the blue light keeps blinking when you open the top and the ScanSnap button on the task bar shows the scanner is not ready to scan?
Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.
Double click on Windows Image Acquisition, go to the tab that says Log On, and then click on Local System Account,
and Allow Service to Interact with Desktop. Click apply, and then Ok on the little pop up.
Then go back to the tab at the top that says General (next to Log On),
and stop the service, and then start it. If it gives you an error message, reboot the computer and then test
Double click on Windows Image Acquisition, go to the tab that says Log On, and then click on Local System Account, and Allow Service to Interact with Desktop. Click apply, and then Ok on the little pop up. Then go back to the tab at the top that says General (next to Log On), and stop the service, and then start it. If it gives you an error message, reboot the computer and then test.
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Dave (from 2018),
Thanks for your detailed instructions. Those worked, and I hope that puts this problem to bed. Problems started with Scansnap downloaded the new Scansnap Home to replace Scanscap Organizer. I used to have this problem with Organizer, but with Home, it happened EVERY time I tried to use the scanner.
Lately, I have the same problem as Terri Lane!
The blink of blue light; reset and download a new driver, it does not solve the problem.
Is the Windows 10 problem or the Scansnap S1300i software issue?
The scanner is useless now!
I am right there with you. Wireless scanning with Scansnap ix500 and Windows 10 should not be so difficult. Scansnap has failed to update drivers, making my life impossible. I am looking in to buying one of those Xerox Documates you mention.
Thank you for this solution!
I had tried the recovery tool several times with no success, reinstalled ScanSnap manager a few times before it would start flashing again a couple of days later. This appears to have worked for me! Thanks!
The only way I made it work was to remove the software and re-install from scratch. Never had a problem after re-install. The process is included in the discussion. One observation is that it always worked on a usb-2 port, if you have that option available to you
The first time this happened I took it to get it diagnosed and it just began working for him for no reason. I had just finished successfully scanning some receipts and closed the scanner and program, opened it to scan one more and got the dreaded blinking light again. What do you think is the cause?
Thank you!! I cannot stand how annoying the lose of connection is. The hardware works very well. I love the actual scanner, but I am constantly annoyed when trying to get the thing to scan to the computer!!
my scansnap ix500 the blue light in the scan button is on all the time whether the door close or open and the orange light is off. it seems the unit is dead, no reset is heard when the door is open. Any Idea?
please help
This worked for my client, thank you so much! Traditionally we always just re-installed the manager software and it would work on reboot, but with remote sites/slow WAN links this was always a pain, so hopefully this continues to be a solution!
Usually, I have to disconnect the computer connection and the power source on the ScanSnap and then re-boot my computer. After the computer is back up and running, I reconnect the cords on the back of the S300 and then it works for another few weeks!
DocumentSnap was created by Brooks Duncan (that's me). I started it in 2008 as I was going through my paperless journey. Now I share what works (and what doesn't) so you know exactly how to go paperless yourself.
Updating drivers is beneficial to the stability of your hardware devices, whether it is an image scanner, video card, or audio output device. By rolling out new drivers, original equipment manufacturers (OEM) improve the functionality of their products and correct technical issues reported by users. Therefore, if you ever encounter any problems relating to your scanner (e.g. the device stops working), try to update the corresponding driver and see whether that gets you out of trouble.
Fujitsu keeps updating the scanner drivers. To get them, you need to go to the download website of Scansnap S510, find the drivers corresponding with your specific flavor of Windows version (for example, Windows 10, 64-bit) and download the driver manually.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):
Not that this will surprise anyone, but the fix worked perfectly for the ScanSnap model fi-5110eox in Windows 8.1 Pro, with Windows 7 chosen in the Compatibility troubleshooter. Next up, moving to Windows 10 pro.
Hi Robert, I had not have the snapscan installed on this laptop.. I just tried to instal it the first time by following your instructions but something went wrong. I may need to clean all snapscan related files and refollow your steps. Do you have any tricks in terms of how I can get rid of all the little pieces of snapscan files that may be in the laptop so that it will not interfere with the new install?
Thks a lot!
Bruce
I just tested this with a Scansnap S300 and it works on Windows 10. I downloaded the ScanSnap Manager V4.2L14 setup file and the ScanSnap Manager V4.2L32 update files and ran them as described. I selected Windows 8 in the compatibility troubleshooter. All good here. Thanks! Saved myself $270 on having to buy a new scanner.
In another test I used Acrobat 9 to directly OCR the scanned file. This resulted in a slightly SMALLER file (55K instead of the original 60K) with good character recognition. Perhaps the best solution is to forget about using Scansnap to OCR files and just rely of Acrobat!
I have the fi-5110EOX2 model which worked under Windows 7 and I just did an upgrade to Windows 10. The ScanSnap website had a setup program (V4.5L10). The update was the identical program (V4.5L10). I just installed the setup program, following your instructions and it worked. Thanks ever so much!
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