Webhooks deactivated for our app

[Daniel Ristic]

Hi,

We recently received a lot of Webhook error notifications with error 502, and it seems that they have been deactivated for our app as a result (Recomatic recommendation app). As suggested by the Shopify team, we have implemented a processing queue for speeding up the response delay and prevent this from happening again. But with Webhooks deactivated we have no way to test it. Is there a delay before the Webhook traffic is resumed?

Thanks.

[Edward Ocampo-Gooding]

Daniel: I’ll ping our ops team about this; sorry about the delay.

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[David Underwood]

Hi Daniel,

The issue should now be resolved. We usually only 'black-hole' misbehaving apps for a short time, but for some reason yours didn't get reinstated when it should have. Sorry for the inconvenience.

-David Underwood

 Developer Advocate, Shopify

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[Daniel Ristic]

Hi David,

Thanks for your help. One question though: will the missed Webhoooks be send again or do we have to specifically retrieve the missing data? 

Cheers.

2012/9/5 David Underwood <david.u...@jadedpixel.com>

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[Mike Larkin]

We've been having the same, and find ourselves constantly deleting and recreating webhooks to try to work around this issue.

[David Underwood]

The webhooks will not be resent.

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