Requested shipment package count did not match the summed total of group package count values.

[Justin X]

I put 1000 pieces of a single item in my cart and click the quote.

my fedex rates is 5x - 10x higher than that in my FedEx account rates and I think this is the problem.

this the is error message: Requested shipment package count did not match the summed total of group package count values; the summed total of group package count values was used to rate

Anyone here knows how to fix it? Thank you very much

my magento verison is 1.8.0.0 with lastest version of shipsync 5 installed. 

debug log is attached for reference

[Justin X]

I tested again this morning and i can confirm that whenever i request a single package rate, it works fine.

 

whenever i request a multiple shipments rate quote, the fedex rates are wrong.

Anybody knows a fix for this bug? Thank you.

[Message] => Requested shipment package count did not match the summed total of group package count values; the summed total of group package count values was used to rate.

                    [LocalizedMessage] => Requested shipment package count did not match the summed total of group package count values; the summed total of group package count values was used to rate.

                

[David Kirby]

Heya,

Give this build a shot and let me know if that fixes it :

https://github.com/five23/shipsync-community/archive/shipsync-v5.zip

(just updated it yesterday)

[Justin X]

HI, David 

the problem is NOT fixed. I download the latest version this month. You can test on my testing server, http://www.fromthelady.com/mag180/demo.html

Please add 1000 pieces of the above item to shopping cart and request your shipping quote after that. I disabled Packages Enable Dimensions so that size does not matter.

You can put my testing zip code 11358 in New York. The correct FedEx shipping total should be about $113.68 instead of $413.28

Thank you very much for your help.

Justin

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[Justin X]

Hi, David

I attached the new shipsync log, you can look at it. 

You can test my demo link above. The rates are way off compare to my FedEx account and UPS standard rates. 

I found the the issue and pasted below but i don't know how to fix it. Please take a look. Thank you.

2014-06-25T20:51:36+00:00 DEBUG (7): stdClass Object

(

    [HighestSeverity] => WARNING

    [Notifications] => Array

        (

            [0] => stdClass Object

                (

                    [Severity] => WARNING

                    [Source] => crs

                    [Code] => 304

                    [Message] => Requested shipment package count did not match the summed total of group package count values; the summed total of group package count values was used to rate.

                    [LocalizedMessage] => Requested shipment package count did not match the summed total of group package count values; the summed total of group package count values was used to rate.

                )

  

[Jon Culver]

I've noticed some distorted pricing as well.

I also noticed that, for shipments with multiple packages, it makes n number of requests to the FedEx API, even though each individual request contains info about the other three packages.

See the loop start here: https://github.com/OpenMage/magento-mirror/blob/magento-1.9/app/code/core/Mage/Shipping/Model/Shipping.php#L176

Rewriting core is scary but one API request certainly seems the more efficient route.

[Justin X]

Hi, Jon

I tried rate quote with Magento build-in FedEx shipping module, it works fine. 

There must be some rate quote bugs in Shipsync 5.

--

[Jon Culver]

I found the culprit — in app/code/community/IllApps/Shipsync/Model/Shipping/Carrier/Fedex/Rate

GroupPackageCount should be 1 (or, better stated, should have some better logic for handling values > 1). Line 417:

   $request['RequestedShipment']['RequestedPackageLineItems'][$i]['GroupPackageCount'] = 1;

Basically, we're looping over all the packages, then saying each package (1, 2, 3..) has n number of packages in it (1, 2, 3).

It takes care of the error message ("Requested shipment package count did not match the summed total of group package count values; the summed total of group package count values was used to rate.") and makes the rates much more sensible for multiple-piece shipments.

Hooray!

Jon

[Abneet Wats]

@Jon rather changing GroupPackageCount 

add before $request['RequestedShipment']['RequestedPackageLineItems'][$i]['GroupPackageCount']  and revert that line to original.

  

$request['RequestedShipment']['PackageCount'] = noOfPackage;