SSL certificate problem

[Ken Geter]

I've been following the GETTING STARTED instructions in my shinyapps.io Dashboard, but when get to STEP 3 – AUTHORIZE ACCOUNT and do this:

shinyapps::setAccountInfo(name='myname', token='mytoken', secret='mysecret')

(with my info filled in, obviously) I get this error:

Error in function (type, msg, asError = TRUE)  : 

  SSL certificate problem: self signed certificate in certificate chain

I am behind my office firewall, but haven't had any problems thus far connecting to shinyapps. Any help or advice would be greatly appreciated.

Thanks,

Ken

[Ken Geter]

I figured it out. It appears the firewall is the issue. Workaround:

options(shinyapps.service_url = "http://api.shinyapps.io/v1")

[Ken Geter]

...and now the problem is back. When I visit http://api.shinyapps.io/vi in my browser I get {"error": "Not Found"}

[Andy Kipp]

Ken,

What is the problem you are seeing? 

-Andy

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[Ken Geter]

Andy,

When I try to Publish my app I get this:

Preparing to deploy application...Timing stopped at: 0.26 0.06 0.49 

Error in function (type, msg, asError = TRUE)  : 

  SSL certificate problem: self signed certificate in certificate chain

Calls: <Anonymous> ... tryCatch -> tryCatchList -> tryCatchOne -> <Anonymous>

Execution halted

It was working last week with this option set:

> getOption("shinyapps.service_url")

[1] "http://api.shinyapps.io/v1"

That service_url appears to no longer be working. Thanks for any help or advice.

-Ken

[Andy Kipp]

Is the option still set?

getOption('shinyapps.service_url')

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[Ken Geter]

Andy,

I've tried both with and without this option set and get the same result when I Publish. If I don't have it set, I get the same error when I do setAccountInfo. If it is set, setAccountInfo runs without error, but I still can't publish.

Thanks again,

Ken

[Andy Kipp]

Ken, 

Can you try:

options(shinyapps.http.trace = TRUE)

options(shinyapps.service_url = "http://api.shinyapps.io/v1")

And then deployApp()

Please send me the output.

Thanks

-Andy

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[Ken Geter]

Oh, this is embarrassing: I was using the menu Tools > ShinyApps > Publish App command and getting this error. When I use deployApp() I have no problem as long as I have shinyapps.service_url = "http://api.shinyapps.io/v1". Thanks for suggesting deployApp().

Happy St. Patrick's Day,

Ken

[Andy Kipp]

Ken,

It should work either way. I'd like get to the bottom of this. Can you help me by running:

packageDescription('shinyapps')

packageDescription('rsconnect')

Thanks

-Andy 

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[Ken Geter]

Ah, perhaps that is part of it, I don't have rsconnect installed. I tried to install it but got an error about it not being available for R 3.1.2:

> packageDescription('shinyapps')

Package: shinyapps

Type: Package

Title: Interface to ShinyApps

Version: 0.3.63

Date: 2013-10-03

Author: JJ Allaire

Maintainer: JJ Allaire <j...@rstudio.com>

Description: Interface for deploying shiny applications to the

       ShinyApps service

Depends: R (>= 3.0.0)

Imports: digest, RCurl, RJSONIO

Suggests: scrypt, knitr, testthat

License: GPL-2

RemoteType: github

RemoteHost: api.github.com

RemoteRepo: shinyapps

RemoteUsername: rstudio

RemoteRef: master

RemoteSha: eab6b6997bc0a20f08d9541b307690a21cc15746

GithubRepo: shinyapps

GithubUsername: rstudio

GithubRef: master

GithubSHA1: eab6b6997bc0a20f08d9541b307690a21cc15746

Built: R 3.1.2; ; 2015-03-02 22:29:49 UTC; windows

-- File: C:/Program Files/R/R-3.1.2/library/shinyapps/Meta/package.rds 

> packageDescription('rsconnect')

[1] NA

Warning message:

In packageDescription("rsconnect") : no package 'rsconnect' was found

> 

> install.packages('rsconnect')

Warning in install.packages :

  package ‘rsconnect’ is not available (for R version 3.1.2)

[Andy Kipp]

It's not a problem if rsconnect is not installed. I was curious to see if it was.

What version of RStudio are you running?

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[Ken Geter]

RStudio Version 0.98.1102

[SK]

Sorry - I'm new to G Groups policies. Bu tI heve the similar problem and just don't know where to look for help

I'm trying to register my account from work (yes, with proxy / firewal). What I've done so far:

1              Installed a package “devtools” - successfully

                                                install.packages('devtools')

2              Tried to install Shinyapps  - with an error

                       > devtools::install_github('rstudio/shinyapps')

                       Downloading github repo rstudio/shinyapps@master

                       Error in function (type, msg, asError = TRUE)  :

                       Failed to connect to api.github.com port 443: Connection refused

3              Fixed it with proxy settings

                                                set_config(use_proxy(*****.*****", 8080))

4              Tried to authorize my account - with an error - proxy settings didn't help in this case

                       > shinyapps::setAccountInfo(name='sergei', 

                       +                           token='***********************', 

                       +                           secret='**********************')

                       Error in function (type, msg, asError = TRUE)  : 

                         Failed to connect to api.shinyapps.io port 443: Connection refused

                       Timing stopped at: 0 0 3.72

5              Tried to fix it using insecure calls to shinyapps

                                                options(shinyapps.service_url = "http://api.shinyapps.io/v1")

6              Tried to authorize my account - with an error on the port 80 now - insecure calls don’t help

                       > shinyapps::setAccountInfo(name='sergei', 

                       +                           token='*******************************', 

                       +                           secret='******************************')

                       Error in function (type, msg, asError = TRUE)  : 

                         Failed to connect to api.shinyapps.io port 80: Connection refused

                       Timing stopped at: 0 0 3.46 

7              Got lost 

Any suggestions on teh next steps? (Yes - I contacted our IT - they have no idea...)

Regards,

Sergei

[vishal lakha]

Damn I have the same problem....any help please !!!!!!!!!!

[Lamar Watson]

Did anyone actually figure out this issue? I have walked through all the steps in the thread and still get the SSL Certification Problem

[Andy Kipp]

Lamar,

What error are you seeing exactly? Are you running behind a proxy server?

-Andy

On Fri, Sep 25, 2015 at 12:44 PM, Lamar Watson <lamar...@gmail.com> wrote:

Did anyone actually figure out this issue? I have walked through all the steps in the thread and still get the SSL Certification Problem

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[Lamar Watson]

Not sure about the proxy server, running behind corporate firewall from work. Trying to set up my account and deploy but running into issues at the setAccountInfo step:

 "Error in function (type, msg, asError = TRUE)  : 

  SSL certificate problem: self signed certificate in certificate chain"

 

Tried this but did nothing: options(shinyapps.service_url = "http://api.shinyapps.io/v1") 

Package: shinyapps

Type: Package

Title: Deployment Interface for Shiny Applications

Version: 0.4.1.4

Date: 2013-11-03

Author: JJ Allaire

Maintainer: JJ Allaire <j...@rstudio.com>

Description: Deployment Interface for Shiny Applications

Depends: R (>= 3.0.0)

Imports: digest, PKI, RCurl, RJSONIO, packrat (>= 0.4.2-1), yaml (>= 2.1.5), rstudioapi (>= 0.2)

Suggests: scrypt, knitr, testthat, rmarkdown (>= 0.5.2)

Enhances: BiocInstaller

License: GPL-2

RemoteType: github

RemoteHost: api.github.com

RemoteRepo: shinyapps

RemoteUsername: rstudio

RemoteRef: master

RemoteSha: 688a4ac0c2377000a20d83604a40b2e6918a56dd

GithubRepo: shinyapps

GithubUsername: rstudio

GithubRef: master

GithubSHA1: 688a4ac0c2377000a20d83604a40b2e6918a56dd

Built: R 3.2.2; ; 2015-09-25 14:44:32 UTC; windows

Package: rsconnect

Type: Package

Title: Deployment Interface for Shiny Applications

Version: 0.4.1.4

Date: 2013-11-03

Author: JJ Allaire

Maintainer: JJ Allaire <j...@rstudio.com>

Description: Deployment Interface for Shiny Applications

Depends: R (>= 3.0.0)

Imports: digest, PKI, RCurl, RJSONIO, packrat (>= 0.4.2-1), yaml (>= 2.1.5), rstudioapi (>= 0.2)

Suggests: scrypt, knitr, testthat, rmarkdown (>= 0.5.2)

Enhances: BiocInstaller

License: GPL-2

RemoteType: github

RemoteHost: api.github.com

RemoteRepo: rsconnect

RemoteUsername: rstudio

RemoteRef: master

RemoteSha: 6ea6977664d2f7f9dea0d773156973399f2869bd

GithubRepo: rsconnect

GithubUsername: rstudio

GithubRef: master

GithubSHA1: 6ea6977664d2f7f9dea0d773156973399f2869bd

Built: R 3.2.2; ; 2015-09-25 16:21:11 UTC; windows

RStudio Version: Version 0.99.473

[Lamar Watson]

This definitely had to do with being behind the corporate firewall. I set up a hot spot with my phone and everything ran correctly. Hopefully this helps someone else troubleshoot their issue.

[Andy Kipp]

Lamar,

You might want to reach out to your network administrator to see if you are running behind a proxy server. 

-Andy

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