Deployment problem: Failed to connect to shinyapps-upload.s3.amazonaws.com port 443: Timed out

[Brendan Innes]

On Windows 10, using R 3.5.0 in RStudio Version 1.1.442

Tried deploying a basic test app.R and got the following:
> options(rsconnect.http.trace = TRUE); options(rsconnect.http.verbose = TRUE); options(rsconnect.http.trace.json = TRUE)

> deployApp()

*   Trying 107.23.160.51...

* Connected to api.shinyapps.io (107.23.160.51) port 443 (#0)

* successfully set certificate verify locations:

*   CAfile: C:\Users\binnes\AppData\Local\Temp\RtmpYZ81ro\cacerts40e42f4249ac.pem

  CApath: none

* SSL connection using TLSv1.0 / ECDHE-RSA-AES128-SHA

* Server certificate:

* subject: CN=api.rstudio.cloud

* start date: 2018-02-16 00:00:00 GMT

* expire date: 2019-03-16 12:00:00 GMT

* subjectAltName: api.shinyapps.io matched

* issuer: C=US; O=Amazon; OU=Server CA 1B; CN=Amazon

* SSL certificate verify ok.

> GET /v1/applications/?filter=account_id:136365&filter=name:simpleshinytestapp&count=100&offset=0 HTTP/1.1

User-Agent: rsconnect/0.8.8

Host: api.shinyapps.io

Accept: */*

Date: Fri, 22 Jun 2018 16:26:29 GMT

X-Auth-Token: 37B6175631C614F9AE8AE81FD18E0AF6

X-Auth-Signature: YjdhZDc5N2UzN2NlOTFmYmI4ZDQyYzM5MmU3ZDNkOWQwY2NhMzhlOTZjNjM1NTc3OTc3NjVlOTk0Y2I3MmI0OA==; version=1

X-Content-Checksum: d41d8cd98f00b204e9800998ecf8427e

< HTTP/1.1 200 OK

< Date: Fri, 22 Jun 2018 16:26:29 GMT

< Content-Type: application/json; charset=UTF-8

< Content-Length: 575

< Connection: keep-alive

< Server: nginx/1.4.6 (Ubuntu)

< Etag: "869bec67a240e06a4fe8c2f1a7a95139edf5c5ed"

< Access-Control-Allow-Origin: https://rstudio.cloud

< 

* Connection #0 to host api.shinyapps.io left intact

GET /v1/applications/?filter=account_id:136365&filter=name:simpleshinytestapp&count=100&offset=0 250ms

*   Trying 107.23.160.51...

* Connected to api.shinyapps.io (107.23.160.51) port 443 (#0)

* successfully set certificate verify locations:

*   CAfile: C:\Users\binnes\AppData\Local\Temp\RtmpYZ81ro\cacerts40e4226038c3.pem

  CApath: none

* SSL connection using TLSv1.0 / ECDHE-RSA-AES128-SHA

* Server certificate:

* subject: CN=api.rstudio.cloud

* start date: 2018-02-16 00:00:00 GMT

* expire date: 2019-03-16 12:00:00 GMT

* subjectAltName: api.shinyapps.io matched

* issuer: C=US; O=Amazon; OU=Server CA 1B; CN=Amazon

* SSL certificate verify ok.

> POST /v1/bundles HTTP/1.1

User-Agent: rsconnect/0.8.8

Host: api.shinyapps.io

Accept: */*

Date: Fri, 22 Jun 2018 16:26:31 GMT

X-Auth-Token: 37B6175631C614F9AE8AE81FD18E0AF6

X-Auth-Signature: MGEzZjAwMmVjZjU3MDJiZDM5NmExZDg3ZjUyYjYxNTIyOGU5NzRlOTYwZTkwZjVlYTY0OWRkNjdkZDFlOWI1MA==; version=1

X-Content-Checksum: d750513fb446707c9677ea9007b43105

Content-Type: application/json

Content-Length: 143

Expect: 100-continue

< HTTP/1.1 100 Continue

* We are completely uploaded and fine

< HTTP/1.1 201 Created

< Date: Fri, 22 Jun 2018 16:26:30 GMT

< Content-Type: application/json; charset=UTF-8

< Content-Length: 1416

< Connection: keep-alive

< Server: nginx/1.4.6 (Ubuntu)

< Access-Control-Allow-Origin: https://rstudio.cloud

< 

* Connection #0 to host api.shinyapps.io left intact

POST /v1/bundles 279ms

<< {

"application" : 365318,

"content_type" : "application/x-tar",

"content_length" : 17123,

"checksum" : "d9766e9e5cc7d1b180b43491b6b84603"

}

*   Trying 52.216.168.43...

* connect to 52.216.168.43 port 443 failed: Timed out

* Failed to connect to shinyapps-upload.s3.amazonaws.com port 443: Timed out

* Closing connection 0

Error in function (type, msg, asError = TRUE)  : 

  Failed to connect to shinyapps-upload.s3.amazonaws.com port 443: Timed out

Timing stopped at: 0 0 21.29

I've tried pinging that IP and gotten no response.  My firewall (windows firewall) has an exception for the RStudio R instance.  I have no idea what to do about this.

Thanks in advance,

Brendan

[Joshua Spiewak]

Application bundles are uploaded directly to AWS S3, so your firewall will have to allow that traffic through as well.

[Brendan Innes]

Excuse my ignorance, but how do I do that?  I was using this same laptop from a different home internet (in the US, different ISP and router) last week, and was able to deploy an app.  So I don't think it's my windows firewall?

[Brendan Innes]

I can't ping shinyapps-upload.s3.amazonaws.com (times out), but I can ping other s3 servers.  Essentially I'm having the same problem as this: https://forums.aws.amazon.com/thread.jspa?threadID=174854

[Joshua Spiewak]

It's likely either an issue with your computer, the local network you are on, or your ISP.

> ping  shinyapps-upload.s3.amazonaws.com

PING s3-1-w.amazonaws.com (52.216.102.83): 56 data bytes

64 bytes from 52.216.102.83: icmp_seq=0 ttl=250 time=24.172 ms

64 bytes from 52.216.102.83: icmp_seq=1 ttl=250 time=24.690 ms

64 bytes from 52.216.102.83: icmp_seq=2 ttl=250 time=30.696 ms

^C

--- s3-1-w.amazonaws.com ping statistics ---

3 packets transmitted, 3 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 24.172/26.519/30.696/2.961 ms