Trouble logging in by ftp

[Andy Moore]

Been using Shiftedit for years. One of my client's isp moved their site to a new server and now I can't log into it through Shiftedit. I keep getting:

Error getting files: 230 OK. Current restricted directory is /

I tried putting in a directory path (several... including what pops up with Filezilla), but no go. I also tried just clicking the folder in the edit dialog box to try and select a folder, but that does not seem to work either. 

I can log into the site with Filezilla, but one oddity is that Filezilla requires the connection to be "active" rather than "passive" in order to work. I wonder if this is the issue?

Is there a way to force Shiftedit to use active... or perhaps something else I can try to resolve this? 

[Adam Jimenez]

Hi,

It's going to be active mode that is causing the problem.

If your server supports PHP then you can manually configure and upload the php proxy script.

Then add a web url and enable turbo mode in site settings and it should connect.

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Best regards,

Adam Jimenez

[Andy Moore]

does this php proxy script just get dropped in the website root?

[Adam Jimenez]

Yes, put it in the public root folder

On 23 Apr 2018 14:17, "Andy Moore" <moor...@gmail.com> wrote:

does this php proxy script just get dropped in the website root?

On Mon, Apr 23, 2018 at 8:30 AM, Adam Jimenez <adam.j...@gmail.com> wrote:

Hi,

It's going to be active mode that is causing the problem.

If your server supports PHP then you can manually configure and upload the php proxy script.

Then add a web url and enable turbo mode in site settings and it should connect.

On 22 April 2018 at 23:06, Andy Moore <moor...@gmail.com> wrote:

Been using Shiftedit for years. One of my client's isp moved their site to a new server and now I can't log into it through Shiftedit. I keep getting:

Error getting files: 230 OK. Current restricted directory is /

I tried putting in a directory path (several... including what pops up with Filezilla), but no go. I also tried just clicking the folder in the edit dialog box to try and select a folder, but that does not seem to work either. 

I can log into the site with Filezilla, but one oddity is that Filezilla requires the connection to be "active" rather than "passive" in order to work. I wonder if this is the issue?

Is there a way to force Shiftedit to use active... or perhaps something else I can try to resolve this? 

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Best regards,

Adam Jimenez

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