Cannot lookup users via email using API (in order to get their ID), then unique_id edits, but..

[DallasRay.com, Inc. Accounts]

Cannot lookup users via email using API (in order to get their ID), then unique_id will update via the API but not location_id and location_name.

I have to get this sorted out before adding more agents and remote assistance folks.

Thank you in advance!

[DallasRay.com, Inc. Accounts]

This is my call (ignore  the backslashes, I need to escape stuff on the platform I'm using which is RapidIdentity).

[

    {

        "name": "httpPUT",

        "outputVar": "result_put",

        "args": [

            {

                "name": "url",

                "value": "\"https://\"+Global.SherpaDeskOrgKey+\"-\"+Global.SherpaDeskInstanceKey+\":\"+Global.SherpaDeskAPIKey+\"@api.sherpadesk.com/profile/1409657?format=json\""

            },

            {

                "name": "data",

                "value": "{\"id\" : \"1409657\", \"email\" : \"acco...@dallasray.com\", \"unique_id\" : \"bigdrs\", \"location\" : 193025 }"

            }

        ]

    }

]

And this is what I  get returned:

statusCode=406.0, statusReason=No parameters provided to Profile. Nothing to change!}  

[DallasRay.com, Inc. Accounts]

OK I got step one done using a GET with this.

"https://"+Global.SherpaDeskOrgKey+"-"+Global.SherpaDeskInstanceKey+":"+Global.SherpaDeskAPIKey+"@api.sherpadesk.com/api/users?email=Lorem...@dallasray.com&format=json"

That gets me the right user,  where i can grab the "id"

But getting 

statusCode=500.0, statusReason=FormatException}  

when doing  a  PUT with

URL

"https://"+Global.SherpaDeskOrgKey+"-"+Global.SherpaDeskInstanceKey+":"+Global.SherpaDeskAPIKey+"@api.sherpadesk.com/api/users/"+record[0]['id']+"&format=json"

Data

{"location_id" : 193026, "unique_id" : "bigdrs"}

And that returns

statusCode=500.0, statusReason=FormatException}

[Eugene]

Hi,

problem with your request URL, 

   you use PUT /api/users/1411649&format=json

correct is PUT /api/users/1411649?format=json

please use question mark after  ID in address

Eugene

понедельник, 2 ноября 2020 г. в 23:55:44 UTC+2, DallasRay.com, Inc. Accounts:

[Eugene]

​Hi,

1) First you need to know that unique_id belongs to User Profile, so you need to use PUT /profile/{user_id}

https://github.com/sherpadesk/api/wiki#update-prof...

2) User's account and locations belong to User object so you do correct call:

https://github.com/sherpadesk/api/wiki#update-exis...

3) You get old data after update because we use cache to prevent system outage on many same repeat call. If you need fresh data immediately you need to use &c=1 parameter.

Be careful with it, system update cache each 1-5 minutes automatically

https://github.com/sherpadesk/api/wiki#cache-respo...

4) For the same actions we have bulk update commands. please look https://github.com/sherpadesk/api/wiki#bulk-operat...

Thanks for your interest in SherpaDesk

Eugene.

вторник, 3 ноября 2020 г. в 12:52:24 UTC+2, Eugene: