>>: Sherpadesk API | instancekey field.

[Eugene Tolmachev]

---

От: Eugene Tolmachev <eug...@micajah.com>
Отправлено: 22 октября 2019 г. 18:44
Кому: Isai Rivas <isai....@hotspotinternational.com>
Копия: sup...@sherpadesk.com <sup...@sherpadesk.com>; Jon Vickers <jon.v...@micajah.com>; Eduardo Sosa <eduard...@hotspotinternational.com>
Тема: RE: Sherpadesk API | instancekey field.

 

Hi,

yea, you Instance_Key is returned in response, you need to save Org key, inst key and api token and do requests.

---

От: Isai Rivas <isai....@hotspotinternational.com>
Отправлено: 21 октября 2019 г. 21:43
Кому: Eugene Tolmachev <eug...@micajah.com>
Копия: sup...@sherpadesk.com <sup...@sherpadesk.com>; Jon Vickers <jon.v...@micajah.com>; Eduardo Sosa <eduard...@hotspotinternational.com>
Тема: Re: Sherpadesk API | instancekey field.

 

Got it,

But in this case, when I filter the instance under my organization, does automatically generate that number in code? I mean, is there a way I can know the number for each instance?

I mean this number, given the syntax.

Thanks in advance.

Isai Rivas

Technical Support Tier I
Toll Free MX: 800.468.7768
Office: +52 55.8660.2600
Email:  isai....@hotspotinternational.com

HotSpot International Ibsen #15, Despacho 701 Colonia Polanco, Ciudad de México, 11560 www.hotspotinternational.com INTERNET... Anywhere You Want to Be!® SAN DIEGO-MEXICO CITY-LOS CABOS-CANCUN-PUERTO MORELOS-MAZATLAN-PUERTO VALLARTA-PUEBLA

   

On Mon, Oct 21, 2019 at 10:38 AM Eugene Tolmachev <eug...@micajah.com> wrote:

Hi, 

usually we have 1 Main instance in Organization. But it is possible to have many instances in 1 org, ie Main, Support.

So you need to specify, with instance you need to access.

when you do 

GET /organizations/

in response, you will see all available Organizations and their instances.

See more info on this wiki page

https://github.com/sherpadesk/api/wiki#retrieve-orgs-and-instances

Home · sherpadesk/api Wiki · GitHub SherpaDesk API docus. Contribute to sherpadesk/api development by creating an account on GitHub. github.com

Eugene

 

---

От: Isai Rivas <isai....@hotspotinternational.com>
Отправлено: 21 октября 2019 г. 18:28
Кому: sup...@sherpadesk.com <sup...@sherpadesk.com>; Jon Vickers <jon.v...@micajah.com>; Eugene Tolmachev <eug...@micajah.com>
Копия: Eduardo Sosa <eduard...@hotspotinternational.com>
Тема: Sherpadesk API | instancekey field.

 

Hello guys,

We were recently checking out the API for Sherpadesk in github.

We were trying to identify the following fields:

• orgKey
• instanceKey
• APIToken

We already know what the orgKey and APIToken mean and know what it refers to.

We're not able to identify what the instanceKey field is for.

Could you help us see what it is for?

Thanks in advance.

Best regards.

Isai Rivas

Technical Support Tier I
Toll Free MX: 800.468.7768
Office: +52 55.8660.2600
Email:  isai....@hotspotinternational.com

HotSpot International Ibsen #15, Despacho 701 Colonia Polanco, Ciudad de México, 11560 www.hotspotinternational.com INTERNET... Anywhere You Want to Be!® SAN DIEGO-MEXICO CITY-LOS CABOS-CANCUN-PUERTO MORELOS-MAZATLAN-PUERTO VALLARTA-PUEBLA