ticket insertion in api with custom field
Vaibhav shukla
We are having two custom fields created thru admin panel in sherpadesk.From front end add ticket form we are adding custom fields and inserting them thru api.Custom field not showing values in attached screenshot.
Check our code:
if (isset($_POST['classes']) && $_POST['classes']!='') {
$class=$_POST['classes'];
}
if (isset($_POST['child_classes']) && $_POST['child_classes']!='') { //If child class selected,set class as child_class_id
$child_class_id=$_POST['child_classes'];
$class=$child_class_id;
}else{
$child_class_id='';
}
if (isset($_POST['child_child_classes']) && $_POST['child_child_classes']!='') { //If child child class selected,set class as child_child_class_id
$child_child_class_id=$_POST['child_child_classes'];
$class=$child_child_class_id;
}else{
$child_child_class_id='';
}
$data_array=array(
"status" => "open",
"subject" => $subject,
"initial_post" => $initial_post,
"class_id" => $class,
"account_id" => $account_id,
"location_id" => $location_id,
"user_id" => $user_id,
"tech_id" => $technicians,
"ctl00$PageBody$ctl02"=> $tc_ticket_no,//customfield 1
"ctl00$PageBody$ctl04"=> $tp_name,////customfield 2
);
$URL='https://'.ORG_KEY.'-'.INSTANCE_KEY.':'.API_KEY.'@api.sherpadesk.com/tickets/';//API URL
$make_call = callAPI('POST', $URL ,json_encode($data_array));//Function to call api url using CURL and return json response
$response = json_decode($make_call, true);//Convert json response into php array
if (!empty($response)) {
header('location:success.php');
} else {
echo "
";
}
// CURL API call
function callAPI($method, $url, $data){
$curl = curl_init();
switch ($method){
case "POST":
curl_setopt($curl, CURLOPT_POST, 1);
if ($data)
curl_setopt($curl, CURLOPT_POSTFIELDS, $data);
break;
case "PUT":
curl_setopt($curl, CURLOPT_CUSTOMREQUEST, "PUT");
if ($data)
curl_setopt($curl, CURLOPT_POSTFIELDS, $data);
break;
default:
if ($data)
$url = sprintf("%s?%s", $url, http_build_query($data));
}
// OPTIONS:
curl_setopt($curl, CURLOPT_URL, $url);
curl_setopt($curl, CURLOPT_HTTPHEADER, array('APIKEY:'.API_KEY,'Content-Type: application/json'));
curl_setopt($curl, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($curl, CURLOPT_HTTPAUTH, CURLAUTH_BASIC);
// EXECUTE:
$result = curl_exec($curl);
if(!$result){die("Connection Failure");}
curl_close($curl);
return $result;
}
Eugene Tolmachev
Hi,
see update ticket and
https://github.com/sherpadesk/api/wiki#update-ticket-custom-fields
you need to create xml string
<root><field id="1"><caption>Have You Rebooted?</caption><value>Yes</value></field></root>
where id - is custom field id, and value
see example in mobile site (this is good examples of using api)
Отправлено: 20 августа 2019 г. 7:36
Кому: Eugene Tolmachev <eug...@micajah.com>
Тема: ticket insertion in api with custom field
Eugene Tolmachev
Отправлено: 20 августа 2019 г. 9:09
Кому: Eugene Tolmachev <eug...@micajah.com>
Тема: Re: ticket insertion in api with custom field
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