Synchrony Financial(GE Capital) hiring for Customer Service Voice/echat process

[kamal nath]

WALK IN INTERVIEW  SPOT OFFERS  Date: 14th to 17th July 2015 Tuesday to Friday  Time: 1pm till 5pm  Venue: I Labs, HITEC City, Hyderabad  (Landmark-Opp Inorbit Mall)

ABOUT COMPANY GE Capital's Retail Finance [now known as Synchrony Financial] business is among the country's most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank [now known as Synchrony Bank], provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries. We are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.

Customer Service Representatives (Voice Process)  Role Summary/Purpose: Our customer service representatives answer the phones to respond to the general customer inquiries, concerns, complaints and arrange the service requested by the customer by projecting a professional company image through phone interaction  Essential Responsibilities • Receiving calls from customers based out of US • Solving queries and concerns on the call  • Arranging for any service required by the Customer • Provide Customer with product and service information • Up sell Products and Services • Follow-up on customer inquiries and resolve • Recognize, document and alert the supervisor of trends in customer calls. • Recommend process improvements.  Customer Service Qualifications/Requirements • Excellent English Communications Skills • Passion for customer services  • Unyielding Integrity • Ability to work in a challenging environment • Flexibility to work in US shifts • Knowledge of basic computer skills • Age above 18 years • Intermediate / Graduate in any discipline  • 1 Year to 9 years of experience (We are not hiring Fresher’s for Customer Service Role) Rounds of Interview for CSR – HR ,Voice n Accent, Operations (Final Round) of interview We are looking for Customer Service Representatives (e-Chat Process) for our Hyderabad centre with the below mentioned expertise:  Role Summary/Purpose  The role entails providing high quality customer service to the credit card customers via e-chat while ensuring that required service is rendered in accordance with the policies and procedures. Essential Responsibilities  • Be available as per the schedule to eChat with customers based out of US • Resolve customer queries and concerns through eChat.  • Ensure efficient, effective and accurate service is provided to the customers.  • Provide customers with complete product and service information.  • Follow-up on customer inquiries and resolve. Qualifications/Requirements  • Should be Customer Service Centric, Excellent English Verbal Communication Skills • Working knowledge of Computers, Professional writing etiquettes and ability to work with a Team. • Should have zeal to learn and perform as per stringent targets. • Passion for customer services  • Unyielding Integrity • Flexibility to work in US shifts • Intermediate / Graduate in any discipline (BE, B Tech's and MCA Fresher’s need not apply) Essential Requirement/ Characteristics  • 1 year of Prior experience in e-chat is mandatory Required Documents post selection (for both echat & CSR):  • 10th onwards mark sheets and certificates,  • 2 passport size photos • ID proof (copy of pan card / passport /driving license),  • Address proof (copy of Passport / electricity bill / telephone bill)

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Thanks & Regards,
N.Kamal Nath,

Skype Id:  neelaiagari.kamalnath,

M:+91-9886642073,
" There are hundreds of languages in the world, but a smile speaks them all. Keep smiling".

[srikanthre...@gmail.com]

Respected sir,
I am T Srikanth Reddy I had completed Msc biotechnology in Bangalore university since 2012 pass out . previously I worked at sowbhagya biotech pvt ltd as a quality control and microbiologist from 15.09.2012 till to 30.04.2014.now am looking for job sir . actually i got a mail from your office sir but am not able to come for interview sir if there any chances to take skype call i will attend through skype so please request my process sir .
my skype id is "Srikanth143943" my mobile no is 9553175515

Thanking you sir ,