Windchill Support Engineer || Remote
Patrick Jane
Hello,
Greetings!
This is Avanish from NLB Services. We are a global recruitment company with a specialization in hiring IT professionals. One of our clients is looking for a Windchill Support Engineer(Remote)
Position: Windchill Support Engineer
Location: Remote
Type: Contract
Job Description:
Primary Day-to-Day Responsibility
· 7+ years of experience in PLM and Windchill PLM business administration, Support, functionality and troubleshooting issues related to Windchill / PLM interaction with CAD (Creo, Solidworks, AutoCAD) and ERP
· Strong hands-on experience in Windchill PLM application L2 and L3 support, resolving incidents, SRs, writing problem reports and involving in defining change requests, solving complicated tickets
· Provide support to Windchill and CAD users across USA, Europe region
· Very good customer facing skills to attend and drive status calls, present technical explanation and analysis of tickets, create reports, good in documentation
· Hand-on experience in supporting configurations and troubleshooting Windchill and CAD integrations, CAD Workers and Visualization services in one or more of the following: Creo, Solidworks and AutoCAD, Solidworks experience is preferable.
· Strong experience in working with Windchill 11.x / 12.x PDMLink/ Project Link and any other modules
· Sound knowledge on EBOM, Part and Document management, Change Management and PLM-CAD-ERP integration scenarios
· Working on Windchill configurations, duplicating issues, troubleshooting, investigation of technical problems and providing, tracking the resolution of those tickets.
· Interact with Windchill users and IT team of customer to gather required inputs to resolve tickets
· Create and publish knowledge base articles for re-use by customers and other project team members
· Coordinate with PTC for timely resolution of PTC cases
· Strong written and verbal communication skills to deal with customer issues over phone, email, and Ticketing tool like SNOW
· Work as per Support SLAs
Secondary Responsibility
· Experience with designing and creating workflows and lifecycles
· Good Debugging skills to narrow down to the issue in a customized environment.
· Experience in working with Windchill Workgoup Manager
· Experience in fixing code defects, enhancements, and customizations
· Experience in data migration, Windchill update and Major Upgrade
· Experience in vaulting & replica Configuration, working with Windchill Workgoup Manager, rehost/cloning
· Knowledge on Windchill cluster, Cluster, and monolithic installations on Linux / Windows (Windchill Installer experience) on prod and pre-prod
Avanish Pandey
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Next Level Business Services, Inc.
US: +1 (904) 290-8616 I Ext: 487