shameless IRCTC

[ashish srivastava]

This happens only in India.

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Dear IRCTC management,

I had filed the TDR of the PNR no.  6440592964 with 

cancellation id 100000049342187

 

The reasons you have quoted are illogical. Train arrived at Moradabad station by 3 hours running late and even the second reason you have given doesn't make sense. 

As I had to take the flight from Delhi airport at 4:25 pm on the same day for Bangalore, I traveled from Moradabad to Delhi by taxi. I suffered a lot and had to face lot of inconvenience while traveling from Moradabad to Delhi by road.

There is no "jungle raaj" that you can refuse to pay back my money and show the TDR status as "TDR repudiate". 

I have decided to take this matter (of poor IRCTC service and robbing my money) to court, first to consumer court. Take it as the warning mail which I will need while filing the complaint in the consumer forum. 

thanks,

ashish srivastav

[Biswajit Paul]

Ashish, you are not the only one. The same happened with me also way back in 2010. I had flight on Saturday from Bangalore to Guwahati via Kolkata and then train ticket on the same day from Guwahati to my home town.

Due to fog, Bangalore flight got delayed and I missed the Guwahati flight from Kolkata and so the train from Guwahati. I stayed back at Kolkata and then took the next morning flight for Guwahati.

But much to my surprise, i was refused refund for the Saturday's train ticket, even after providing the copies of my boarding passes as the evidence that I did not travel on Saturday.

The IRCTC's logic is that I did travelled by train on Saturday from Guwahati to my home town (7 hrs journey)  and then from my home town I managed to reach back Kolkata again (10 hrs journey) for no reason and again took Sunday's flight for Guwahati. Even, when I shared the phone numbers of the concerned airport authorities and the hotel, where i stayed full Saturday at Kolkata, they stopped replying to my mails. Such an unprofessional behaviour.

I am sure these type of things happened with many others and its high time that we atleast post the same on online forums and even approach consumer court.

All the best !!

Regards

Biswajit 

 


 

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[ashish srivastava]

I'm approaching consumer court. Will not leave this irctc to do whatever they want. Will put heavy penalty and ask media to broadcast it if I win the case.