SCV cable modem
Chris
crawling slow cable access. hope they make good their promise.
also, since cable users will not enjoy truly broadband access for the
next 2 to 3 months, i hope SCV will consider a suitable compensation,
discount or rebate on subscriptions for the time being.
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From: SCV HelpDesk <help...@scv.com.sg>
To: "'Chris'" <qu...@post1.com>
Subject: RE: Cable Modem is DAMN SLOW!
Date: Tue, 4 Apr 2000 16:05:23 +0800
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Dear Chris,
Thank you for your email dated 2 April 2000.
We know that it is our responsibility to rectify the fault. However,
we
also feel that our subscribers have the right to know exactly what
problem
their service provider is facing instead of being kept in the dark.
Rest
assured that we will definitely work things out with the relevant
authorities and try to solve the problem in the shortest time
possible.
We have asked our Internet Service Provider to investigate why our
subscribers are not enjoying the high bandwidth we have provided and
we are
working closely to seek a solution expeditiously. We have also sought
the
assistance of the Infocomm Development Authority (IDA) on this.
With the liberalisation of the telecommunications sector from 1 April,
we
will now have a wider choice of suppliers for the international leased
circuit. We are now going through a tender exercise for direct
providers of
the high-bandwidth line out of Singapore. We will place emphasis on
the
quality of each supplier's connectivity to the Internet in the US.
The new
link should provide faster access, and will be available in two to
three
months' time.
We value feedback of such nature from subscribers as it is through the
feedback that we know how we are fairing. Rest assured that these
feedback
are passed on to the higher management for their action and does not
stop at
the helpdesk.
We thank you for your continued support and apologise for any
inconvenience
caused.
Yours sincerely,
Christine Yong
Assistant Manager
Customer Service
Singapore Cable Vision Limited
http://www.scv.com.sg <http://www.scv.com.sg>
Email: help...@scv.com.sg <mailto:help...@scv.com.sg>