The sFlowTrend-Pro server service terminated unexpectedly.

[Jean-Francois Rivard]

Install sFlowTrend x32 (JRE x32) on x64 Windows 10. Installation work well but the service is unable to start. Is crashing all the time

The sFlowTrend-Pro server service terminated unexpectedly. 

Any Idea ?

[Stuart Johnston]

Jean-Francois,

The most common reason for this happening is a mismatch between the JRE (32- or 64-bit) and the installer used. However, as you say you are using both 32 bit this should not be a problem. The first thing to check is whether there are any log files (or indeed any files) created in the home directory. Can you look in c:\ProgramData\InMon\sFlowTrend-Pro (by default, unless you changed it on installation), then in the log directory. If there are files in the log directory, can you zip them up and send to sflow...@inmon.com.

If not, then it seems that the service is never really starting. Are you using the Oracle JRE, and which version? We can try switching on logging for the service itself. To do this:

1. Control Panel>System>Advanced System Settings, click Environment Variables
2. At the bottom, click New to add a System environment variables as:
   INSTALL4J_LOG value=yes
3. Restart the sFlowTrend-Pro server service
4. The log files (for stopping and starting the service) will be in C:\Windows\Temp\i4j_nlog_*
5. After generating the log files, the environment variable can be removed if desired.

Note that because sFlowTrend-Pro is a service, the system  environment variable must be set in the control panel, rather than just at a command prompt.

If you manage to generate these log files, could you send to sflow...@inmon.com.

thanks,

Stuart

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[Jean-Francois Rivard]

The log as been send...