Hi Judy,
I think most groups are using Google docs to take notes. None of them are using task oriented or tracking software. Most groups are still in discovery so maybe it hasn't come up yet. I will ask next week.
My preference is gather info first, determine if there is a problem, then work with the teams to find a solution. Most of them are stretched resource-wise when it comes to project mgmt so I'd rather wait for these kind of issues to come to the forefront before asking them to try out some new processes.
However, if you want to experiment with more robust tools then I think the new Sugar Mapping team might be a good place to start. This was started by Peter and it's fairly new. They seem really gung-ho and may have the bandwidth to test out some new processes.
Jean