[OT] Need help - L&M Urban 400 not charging

aamir ali

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Jul 21, 2014, 11:00:05 AM7/21/14

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Hello

My Urban 400 refuses to charge. I've left it to charge overnight but doesn't help, the charging light shows green when the plug is in but when I unplug and press on the power button I get the flashing red light.

Anyone else faced this problem also does anyone know the replacement policy?

Thanks

Aamir

Paul Vanetti

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Jul 21, 2014, 11:19:38 AM7/21/14

to gearin...@gmail.com, SF2G

Your light might be in the "Travel Lock Out Mode" which prevents it from turning on. You can unlock it by holding the button for 4 seconds (https://lightmotion.zendesk.com/hc/en-us/articles/200205069-Travel-Lock-Out-Mode-Urban-Solite-Taz).

Aamir

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aamir ali

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Jul 21, 2014, 3:06:08 PM7/21/14

to Paul Vanetti, SF2G

Thanks Paul, will try that once I get back home. Hope it's that :)

Dave Blizard

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Jul 21, 2014, 3:30:26 PM7/21/14

to gearin...@gmail.com, Paul Vanetti, SF2G

Also.. Light and Motion rocks on returns.. Worst case if it's a defective unit.. they will probably just give you a new one.

Returned my tail light that filled up with water on a rain ride.. they gave me a brand new unit.

D

djconnel

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Jul 21, 2014, 3:31:30 PM7/21/14

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Cara and I have warranted two L&M lights so far, a front and a rear, and will likely do #3 which spontaneously turns on in the middle of the night (when it's cool?) draining the charge. So if it's not a problem with lock-out, consider the light may be faulty.

Ted Ketai

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Jul 21, 2014, 5:58:57 PM7/21/14

to Dan Connelly, SF2G, Paul Vanetti

Yes, if it's defective just call them and they'll send you a new one no questions asked usually.

Christine Ryan

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Jul 21, 2014, 6:02:07 PM7/21/14

to Ted Ketai, Dan Connelly, SF2G, Paul Vanetti

But do first check the travel mode...I emailed support and they very nicely suggested to do so... of course, I'd not read the manual. :)

djconnel

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Jul 21, 2014, 8:08:59 PM7/21/14

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But then when the replacement doesn't work, things get a bit frustrating.

aamir ali

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Jul 21, 2014, 11:03:27 PM7/21/14

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I can confirm now, my light was in the travel mode! Thanks everyone for their help!

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