I first tried malwarebytes and it would open but after starting the scanner the timer would run up 4 or 5 seconds and before any scan progress it would just shut down. I have other malware removers so I tried them. SuperAntiSpyware did the exact same thing, would install but then wouldn't scan. Then when I tried running a scan again, it says that my path's are incorrect etc.
Now it's 1:30am and I'm not sure what to do now. He's expecting his computer back tomarrow and I must admit I'm completely out of my depth. I've always, ALWAYS been able to remove virus' from mine and anyone elses system at will. If I didn't know it, I'd read on the net and take my time and get it done. Sometimes it was a pain, sometimes it was simple. I remember when I first got the windows antivirus 2008 virus and I spent 3 hours removing it manually. It taught me not to fear them.
I'm going to do another search for the reg keys from win antivirus pro and advanced antivirus and remove them now. But I'm sure there's a virtual machine running causing havoc. Anyone know how to shut it down?
I recently had to reformat and reinstall windows 10. When I tried reinstalling ESET and got to t he point where the old antivirus must be uninstalled, I of course used the uninstall program recommended by ESET for Macafee. It started and froze. I then tried the ESET uninstall program, but had the same problem. I submitted a support request and got the reply to use the recommended uninstall program, which I had done. Since I was not able to install ESET, I decided to install another antivirus program - Malawarebytes Premium, just to be safe.
I recently had to reformat and reinstall windows 10. When I tried reinstalling ESET and got to t he point where the old antivirus must be uninstalled, I of course used the uninstall program recommended by ESET for Macafee
I got the Symantec antivirus from the company where I work, when I try to unisntall it through the tool Add/Remove it start the process and almost at the end it says that there was an error and was unable to uninstall the software.
It does not ask for any password and it does not say what failed, I tried to disable the tamper protection without success.
Where do you write the password? I do not see any option to write a password, please explain step by step.
Thanks in advance for your help.
We experienced and thanks to good backups, quickly recovered from a ransomware attack a while ago and after reviewing our endpoint protection solution, we decided on TrendMicro Office scan and deep security especially since it clearly shows how they deal with ransomware especially in event of an incident.
Issue now is, while there's an ongoing debate with our external helpdesk provider mostly against removing the AV product they support, my users are suffering because everything including logging in to external applications is slow. Besides looking into our AD environment (which I'm scared of touching & needs a serious cleanup job), the only other thing I can do is remove cylance since the only difference before and after the attack is 2 antivirus solutions on each system. Shouldn't make any difference since I installed Trendmicro in coexist mode, however there is way too many errors resulting from cylance quarantine folders and unable to clean since the file it detected actually doesn't exist when I follow up with the logs.
1st. You should never have 2 antivirus on the same system or network because as you have experienced it slows everything down. Even if a antivirus thinks its going to be cool and tell you "I can be installed in Coexist mode" that mite be true for that antivirus but not necessarily for the other antivirus, so therefor research has to be done about both antiviruses in correlation to Coexist mode. The 2 Antiviruses are scanning the same files and are competing for supremacy and causing the entire network to suffer.
I started looking at the antivirus because I noticed 4 computers that came back after deploying Trendmicro, had Eset, Cylance and trend micro, they were so slow you can't get past the login screen without safemode. Eset is the AV the MSP sold us when we started with them, then discontinued support for it and switched us to Cylance just over a year ago. Why some of our computers still had ESET, I have no idea. Anyways, they helped me remove ESET as well as Cylance on those computers and they were back to normal.
The thing is, we haven't had a great relationship with the MSP since we started with them, it's like one step forward three steps back.. The entire team that's supposed to be experts in all things regarding our company as well as the guys to escalate to have been replaced at least 3 times in the 2+ years we've been with them.. And it doesn't help that you get entirely new set of level 1 techs on the phone every couple of months... My boss have gradually limited their access to various things because of some major screw-ups, vmware, gsuite, firewalls, some sensitive servers.... Bringing us to the AV, if I have to work 5am to 3am to get things back to normal because if a hugely wide spread malware issue... Granted I got help from their AD expert installing removing one DC and installing the other from scratch, but at this point, doesn't it make more sense to run and manage our own AV solution?
2 Virus Protection Promise: You must have an automatically renewing device security subscription with antivirus for the virus removal service. If we are unable to remove the virus from your device, you will be entitled to a refund based on the actual price paid for the current term of your subscription. If you have a subscription from NortonLifeLock purchased with either another offering from NortonLifeLock or a third party offering, your refund will be limited to the price of only your subscription for the current term, not to exceed the total price paid. Any refund will be net of any discounts or refunds received and less any applicable taxes, except in certain states and countries where taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See norton.com/virus-protection-promise for complete details.
Avast offers one of the most competent internet protection suites out there. While the company is famous for providing free antivirus software, it's worth noting that this now comes bundled with an anti-malware feature that uses behavioral monitoring to spot rogue programs.
F-Secure SAFE is a great collection of antivirus tools, and while it's a bit pricier than some of the other antivirus software on this best of list, the number of features you get certainly makes that high price tag worthwhile.
With F-Secure SAFE, you get the brilliant antivirus software from F-Secure, alongside banking protection for safe online shopping, family safety tools and a device finder that lets you track your lost Android or iOS device, and if needs be, remotely lock or delete it as well.
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