Articles on strategic outsourcing decision

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vaibhav shekhar

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Sep 21, 2012, 7:24:19 AM9/21/12
to servicesmarketing-seca


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Regards,

Vaibhav Shekhar
Faculty (Marketing & Strategy Department)
C-205, Academic Block
IBS - Hyderabad

strategic Outsourcing.pdf
Outsourcing_ when and how it shd be done.pdf

Dewang Tewari

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Sep 21, 2012, 10:25:05 AM9/21/12
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Anybody knows what do we have to do for 2mrw's morning class ?

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vaibhav shekhar

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Sep 21, 2012, 11:15:54 AM9/21/12
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We will resume our discussion on service failure and recovery. In case we find time i will give a brief on service blueprinting
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