ServiceM8 Issues - Time Tracking

[Digital Data Designed, LLC]

This is a conversation focused specifically on time tracking issues within ServiceM8.

This issue is generally outlined as follows:

• Time when checking in to the Job starts by counting down from an arbitrary time
• When checked in time counting down does not lapse to 0, all the time is applied to travel time
• Checked in time is only applied to the Job after the counted down time lapses 0
• Staff members continues to show as "checked in" or "in progress" long after they have checked out of the Job or are currently checked in to another Job

[Digital Data Designed, LLC]

• Make sure you have your iOS/iPadOS up-to-date
• Make sure you have ServiceM8 up-to-date

[Digital Data Designed, LLC]

If you have the issue Staff Members continuing to remain "checked in" or "in progress" with Jobs they are not, try these steps:

• temporarily assign the job again to the staff the job was previously assigned to
• ask the staff to open the job again
  • tap Start Job
  • tap Skip Navigation to check in
  • wait for a minute
  • tap Check Out 
  • tap Finish
• ask the staff can force the mobile app to sync
  • To do a force sync, please go into the home screen and swipe down until you see an updated status showing date and time
    • After a few minutes, they can check in on the website and see if the check in time is still in progress

If the problem continues to happen:

• ask the staff to log out from the mobile ServiceM8 app
• turn off their iPhones
  • https://support.apple.com/en-us/HT201559
• turn the phone back on
• reopen the mobile ServiceM8 app
• repeat the same steps from previous above to check in and out from job
  

[Digital Data Designed, LLC]

If you are experiencing issues with time tracking down after ensuring these results, please reply with the following:

• Your Company Name
• Screenshot of the device's current version of iOS/iPadOS (Settings > General > About)
• Screenshot of ServiceM8 in the App Store showing it does not need an update
• Screenshot of the time tracking down which also includes the Job number in question (if possible)

[Digital Data Designed, LLC]

Here is an example of the issue: https://drive.google.com/file/d/1wQFhnKrVLtjMyCP7t93W1YTTu8Vp16lL/view?usp=sharing