Essentials is an eclectic specialty retail boutique with an affinity for aesthetically innovative design. In business since 1987, we've celebrated being part of a thriving downtown Northampton, MA community and are always looking for new ways to bring that community to you.
Hello Essentials is happy to announce that all orders shipped to addresses \nwithin the United States now qualify for a Flat Rate of $4.95, no matter\n how many items you order. This rate saves the average customer \n$4.50/order. The Flat Rate ships either as First Class or Priority Mail. Sorry, but we haven't yet found a way to reduce our shipping costs to \ncustomers outside of the U.S.
Items\n are processed and readied for shipping within 2-3 business days after \nreceiving the order. Some orders take more time to prepare, such as \ninternational shipments. helloessentials.com\n is not responsible for service transit time. Transit times are provided\n by the carrier (USPS or UPS) and may vary with package origin and \ndestination, particularly during peak periods. All orders are shipped \nvia USPS. All shipping costs are determined by the weight and \nvolume of the items purchased, the method of shipping chosen, and the \ndestination address, plus the cost of packaging. If you have any questions regarding shipping, \nplease email us. An email notification will be sent with Delivery \nConfirmation Numbers and Tracking Numbers (if applicable).
PayPal users \nplease take note: When using your PayPal account, please ensure that the\n shipping address is accurate and up-to-date. helloessentials.com is NOT responsible for items delivered to old addresses that have not been updated.
When your \nitem has been shipped, you will receive notification via email. This \nemail may include your Delivery Confirmation Number or Tracking Number. \nPlease note that the USPS Delivery Confirmation service is not an actual\n Tracking number, but simply shows when the label was printed and when \nthe item was delivered at its final destination. helloessentials.com\n is not responsible for items that go missing once the package leaves \nthe store, or once the package is delivered to a destination, such as a \nfront porch or apartment mail room.
We want you to be happy with your order and your experience at helloessentials.com You have 30 days from the date of shipment to return the item for a refund.\n Once we receive your return, please allow up to 72 business hours for \nprocessing your refund, which is the purchase price and applicable tax \nbut not shipping. Shipping costs for returns are the responsibility of \nthe customer. You may return anything purchased at helloessentials.com with the exception of customized or vintage goods. Returned items must \nbe: 1) in their original condition and in their original packaging; and \n2) complete with all tags, instructions, and inserts.
Orders processed through the helloessentials.com website but returned at one of our two Essentials locations within 30 \ndays of shipment qualify for a refund. Once we receive your return, \nplease allow up to 72 business hours for processing your refund, which \nis the purchase price and applicable tax, but not shipping. You may \nreturn anything purchased at helloessentials.com with the exception of customized or vintage goods. Returned items must \nbe: 1) in their original condition and in their original packaging; and \n2) complete with all tags, instructions, and inserts.
All\n products are covered by the warranty policies of the their respective \nmanufacturers. If you have questions about the warranty for a specific \nproduct, or if you have questions on how to make a warranty claim, \nplease contact us. All warranty claims are subject to our Conditions of \nUse.
All\n sales on vintage items are final (we do not offer refunds, credits or \nexchanges on these items). All vintage items are described, through both\n photography and copy, as accurately as possible. If you have any \nquestions or concerns at all about a particular item, please make sure \nto contact us before you make your purchase. Vintage products sold at helloessentials.com are in good condition and free from damage. However, we cannot ensure \nthat Vintage products are free from the normal and expected signs of \naging.
We\n offer this site to you under the following conditions: By visiting \nand/or using this site in any way, such as browsing products or placing \nan order, you agree to these conditions. Please read them carefully. \nThese terms and conditions may change with or without notice and are \neffective immediately upon being posted.
Please review our Privacy Policy which also governs your visit to \nthis site. All content on our site, including text, icons, graphics, \nlogos, images and software is the property of our company or its \naffiliates and protected by United States and international copyright \nlaws.
We reserve the right to cancel products or services to any customer \nfor any reason at any time. The customer\u2019s sole remedy in such cases \nwill be the full refund of any funds that we have collected in reference\n to the cancelled products and/or services.
Essentials works hard to ensure that current and accurate information is listed on the website, helloessentials.com.\n In spite of our hard work, we can not warrant that this information is \nabsolutely correct, accurate or complete. Great care is taken to ensure \nthat dimensions, weight, and product descriptions are accurate. Even so,\n all of the dimensions and measurements on our site are best \napproximations. Treat them as such!
Essentials and helloessentials.com\n make commercially acceptable best efforts to maintain the security of \ncustomer transactions, its liability in cases of third-party theft or \nmisuse is limited to the funds which we have already collected in \nreference to the customer\u2019s most recent order.
THIS SITE IS PROVIDED ON AN \u2018AS IS\u2019 AND \u2018AS AVAILABLE\u2019 BASIS. WE \nMAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR \nIMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, \nMATERIALS OR PRODUCTS INCLUDED ON IT. YOU EXPRESSLY AGREE THAT YOUR USE \nOF THIS SITE IS AT YOUR SOLE RISK, BY YOUR OWN FREE WILL, AND THAT YOU \nARE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES ARISING FROM THIS USE. WE \nDISCLAIM ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT \nNOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR\n A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR\n ITS ELECTRONIC COMMUNICATION ARE FREE OF VIRUSES OR OTHER HARMFUL \nCOMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING \nFROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, \nINDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
You agree that the laws of the state of Massachusetts, without \nregard to principles of conflict of laws, will govern these and any \ndispute of any sort that might arise between you and us or our \naffiliates.
Everyone\n working at hello essentials is committed to protecting the privacy \nof our customers. We are dedicated to provide a secure and safe shopping\n experience. That is why we do not, ever, sell or trade your information\n with any organization, business, or person. Additionally, all customer \ndata is kept confidential and your credit card transactions are \nencrypted using the latest technology. If you ever\n have any questions or policies, please contact us at helloes...@gmail.com
Registering with helloessentials.com\n is optional. If you do decide to register with us, we collect and \nprotect information that you choose to share. We hold this information \nto improve your shopping experience \u2013 to make it easier and faster. In \naddition to sending order confirmations and shipping information, we use\n your email address to send you our newsletter, as well as to \ncommunicate information of interest such as sales promotions, new \nproducts, and events. If you choose, for whatever reason, to remove \nyourself from our correspondence list, you may do so by logging into \nyour account and changing your preferences.
What we collect: At\n check-out, we collect your product selection, contact information \n(name, address, email address, telephone number), and shipping methods. \nWE DO NOT STORE ANY FINANCIAL INFORMATION. Why we collect it: The \ninformation we do collect is used to process and fulfill your order and \nto bill you for your purchase. We also use it to communicate with you \nabout your order, such as confirming shipment, contacting you if there \nare problems, or following up to get feedback on our service. In \naddition, we use contact information and purchase history (but not \nfinancial information) in order to provide a more personalized shopping \nexperience, such as rewarding existing customers with special offers and\n alerting you to new products that you might like. Should you not wish \nto receive these communications, you may opt out of future notices by \nfollowing the instructions to remove yourself from our correspondence \nlist.
Protecting\n the privacy of our shoppers is very important to us. We share \ninformation only with third-parties necessary to fulfill your order. \nThis includes but is not limited to shipping companies such as PayPal \n(for processing payment on our behalf), the United States Post Office, \nand United Parcel Service. They are allowed to use your information only\n to perform their functions but not for any other purpose. We will not \nsell or trade your information to anyone. We do not, under any \ncircumstances share your contact information \u2013 including email addresses\n - with anyone or any organization. Legal Disclaimer: Though we make \nevery effort to preserve user privacy, we may need to disclose personal \ninformation when required by law wherein we have a good-faith belief \nthat such action is necessary to comply with a current judicial \nproceeding, a court order, or legal process served on our Web site.
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