Poly Sync 40 Software
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Hello A-FQ, welcome to the HP Poly community.
Could you please install the Poly Lens application and check for connect the sync 20 to the PC via USB cable and check for firmware updates, if there are any please update it. Also please restore the settings to default on the Poly Lens app. Once done please switch off the headset and switch it back on to save the settings.
Regards,
Meghana
I am on the latest software and firmware(0.0.567.3472) and am having battery drain with this device. I use it connected to a dell docking station via USB and this things works great. The issue is when I power my computer off the battery drains. You would thing it would continue to charge while it's connected to USB. So I started taking the next step and power the sync 20 off manually when I was done for the day and the battery will still drain to 0% over a weekend. I don't understand why it is doing this and seems like a firmware bug to me. Please let me know if this is a known bug or if I possibly have a hardware issue.
Having a similar issue with Microsoft Surface Laptops and the Surface Dock 2 docking station. Poly-20s will be dead after multiple days not in the office with a powered on laptop. Need these to be charging over night when laptops are disconnected or powered on.
The Poly Sync 40 has been engineered to provide maximum clarity in conference calls. It uses a multi-microphone steerable array to reduce ambient noise and echo, allowing workers to hear their colleagues clearly without interference from outside sources. This makes for natural conversations that flow smoothly, even when multiple people are talking simultaneously.
The Poly Sync 40 also comes with a high-performance, prominent speaker designed to keep workers productive during calls. The sound is crisp and loud enough so they can handle missing important information or struggling to be heard by everyone on the call. Plus, the bass reflex system with dual passive radiators ensures that voices come out sounding natural while providing deep bass sounds for music or video presentations during calls.
[00:00:11] Hi there. It's Rolando and welcome to Answer the Community where I answer your questions about headsets, speakerphones, and other office technology. Today I continue answering your questions about the Poly Sync Speakerphones, specifically the Sync 40 Model.
[00:00:25] Before we get started, I want to remind you to go ahead and bump that like button so we can bring you more content like this. And now let's go ahead and dive into your questions. The first question that we've got here is how many Poly Sync models are there? That's a good question. It's not an easy answer because it depends on your math.
[00:00:43] But let me give you the basics here. You have your entry level model, which is your Poly Sync 20, and then above that in a bigger form factor, you have your Poly Sync 40, and there's still yet another form factor that's larger than this one. And that's the Poly Sync [00:01:00] 60. All of these different models come in the Microsoft Teams version, as well as the UC version, which stands for Unified Communication.
[00:01:11] Let me boil it down for you real simply. If you are a Microsoft Teams user, You'll enjoy and want to get the Microsoft Teams version. They come with an integrated button, so you can more easily use Microsoft Teams. But if you are a Zoom user, you use Google Meet or other voice apps like RingCentral or Vonage, you'll wanna get the UC version, which allows you to use it across the entire spectrum of apps that are out there.
[00:01:39] But guess what? You can use both of them; the UC or the Microsoft Teams version on any app. It's just that Microsoft version that's designed specifically for teams and comes with a teams button, but it will also work across all other apps. [00:02:00] So yeah, you've got a couple of different versions depending on how and what kind of math you're using.
[00:02:06] Let's go into the next question. How do you pair the Poly Sync 40? This is probably the one of the most popular questions out there, so let's start with first, stating what we're going to pair it to. In this first example, I'm going to pair it to a mobile phone, so you can see the sequence on the Sync 40 on how to do that.
[00:02:25] So let's take a look. So the first thing you want to do is make sure that your Sync 40 is already charged. Next, we'll want to put the Sync 40 into pairing mode. And on the Sync 40, you've got this button all the way on the left. We'll hold that down for two seconds. Go ahead and grab your mobile device and put it into pairing mode, and you're going to look for the Poly Sync 40.
[00:02:53] And once you've done that, you'll be able to get connected. So I'm going to go to my [00:03:00] mobile phone. I am going to turn on the Bluetooth, and I'm going to look for the Poly Sync 40. And now that your mobile device has found the Poly Sync 40, now you're connected and you'll hear the word connected on your Sync 40 speakerphone.
[00:03:19] And now let's look at how to connect and pair your Poly Sync 40 to your PC bluetooth dongle and right here I've got that dongle and I'm going to go ahead and plug that in into the PC. Next we'll wanna put the Sync 40 into pairing mode. We'll hold that down for two seconds. Beautiful. Now your dongle should connect and it should give us "connected." In the event that it does not connect, what you'll want to use is your Poly Lens app to go ahead and either update your Bluetooth dongle, [00:04:00] or you'll want to hit the small round white button that is on the Bluetooth dongle.
[00:04:09] Let me show you what that looks like. I'm going to pull mine out of the PC so you can see what that looks like. All right. This is the dongle, and on this dongle you have this white button. You hold that down for three seconds while this is inserted into your PC, and it will automatically light up and engage the dongle. It will light up red and blue for about 30 seconds, and then after that it will go back and disable itself. So make sure you do that within the first 30 seconds. Okay, so I'm going to try that on my end. And you should see here on the Poly Sync 40, we get a connection.
[00:04:46] Awesome. There you go. Pairing successful. That's what you want to hear. And now you have successfully connected your Poly Sync 40 to your Bluetooth dongle on your PC. Here's a pro tip, if you want to [00:05:00] have greater range, let's say I want to take this Poly Sync 40, and maybe I'm in a conference room that's a little bit big, and that laptop is hanging out at the other end of the conference room.
[00:05:12] You'll want to use the Bluetooth Blue Beacon Range Extender links are below where you can get this so that you have expanded coverage for your Bluetooth dongle in any environment that you're in. Next question's a very good question. It says, can I use more than one Sync 40 in the same conference room? Of course you can.
[00:05:34] On the Sync 40, you've got a dedicated button to do just that. Over here you have power, and over here you have this link button. What you'll wanna do is hold that down for several seconds, and if you're using two of the Sync 40s, you can put that into pairing mode for the link for the additional link.
[00:05:56] And it'll say connecting and it'll look for the other one. And within a matter of [00:06:00] seconds you should hear "connected." Now, I don't happen to have, I don't happen to have another Sync 40 here with me, so you won't hear it say, successfully paired to the other Sync 40, but that's all you need to do to make sure that you're using two Sync 40s in the same room.
[00:06:21] Next question comes to us from Amazon about Zoom. When using Zoom, does the mute sync with the PC? Short answer, yes. Can you accept hang up calls from Zoom? Alright, so let's break that down. So first question, yes, it does sync up with your mute on Zoom. So you just have to press the mute button, which is located right down here.
[00:06:50] And you'll see a red bar go across and that will mute the audio. Now when you're talking about answering and [00:07:00] disconnecting, what you're talking about is called call controls. And as of this taping, the Sync 40 does not have what's called Zoom certification, which is what you are looking for, the answering and hanging up.
[00:07:16] And in order for the Poly to do that, it needs to also use the Poly Lens app with the Zoom app. So now as of this taping, the Sync 40 doesn't have that integration, so you'll need to hang up and disconnect from the Zoom app versus the Sync 40. You'll wanna go ahead and launch your Zoom app. And in Zoom there's a sprocket on the upper right hand corner and that'll launch your settings.
[00:07:46] Under settings, you'll want to go to audio. And in audio there should be two things that you'll wanna enable the speaker. And you can test that. And right now it's connected to Poly Sync 40 [00:08:00] and you should hear some tones, what sounds like an electronic. That way, you know you're connected. And under the microphone, as you could see, the Poly Sync 40 is not selected.
[00:08:10] So you'll wanna make sure that is selected so people can actually hear you. And there it is. Poly Sync 40. And you can also test the microphone on that and look at that. I still didn't select it. There we go. Sync 40. There we go. And right now you see that there is no audio going through, because I actually have it muted.
[00:08:34] So I'm going to unmute the mic and 1, 2, 3. There you go. As you could. The indicator shows you, you've got audio going through the Poly Sync 40. Alright. I'd like to leave these settings as is, but if you want to go ahead and enable some additional settings, there are some additional settings for background noise suppression.
[00:08:55] You'll wanna play around with these and see what works best for you. That's the best way [00:09:00] to go about it cuz there's no universal setting for every single person on the planet. So go ahead and feel free to play around with that. The other piece in here is these high fidelity types of option. If you're going to be streaming music or you want your original sound instead of the enhanced sound that's provided by Zoom, you'll want to go ahead and enable some of these things.
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