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Prometeo Archuleta
recently received the 4k stick and have no problems with all my streaming channels except for Netflix. Netflix will not load properly and constantly gives UI-800-02 error code. Tried deleting app, reinstalling, factory reset, all other options, nothing works. Netflix works fine on my other roku devices and smart tv's. roku said they would call me back, but no response. anyone else find a solution for this ?
i constantly get error UI-800-02 when i try to start Netflix on my Roku 4k streaming stick. No issues with it running on older roku devices that i have on other televisions. all applications work just fine, except Netflix. Called Samsung, they said it was Netflix, so called them. Netflix said it was Roku and when i called Roku they said that they needed to investigate and would get back to me within 24 hours. Unfortunately no one got back to me.
I've tried that multiple times and Roku support has had me perform perform factory reset, delete the application, reinstall application, turn everything off turn everything back on multiple times, Netflix still shows the same error and support had me provide the internal error codes. They indicated they would respond within 24 hours, but that time has come ne and gone with no resolution or contact.
We appreciate the time and effort you've put into resolving this Netflix issue. Please note that since this issue is specific to Netflix, we suggest contacting their customer support team, Netflix ContactUS, for further assistance and clarification. It's important to know that the majority of content on the Roku platform is provided and managed independently by the streaming channels' providers.
I contacted netflix, who told me to call Roku as the problem only occurs on the Roku ultra 4k stick. I provided the error codes to Roku support, but no one has followed up. Passing the buck back to Netflix doesn't help. I called Netflix who had me call samsung, samsung had me call roku, initially, roku had me call netflix who in turn told me to call roku. roku finally admitted there was a problem with the roku ultra 4k stick but no one is taking 'ownership' of the problem to get it resolved.
Please get someone in roku technical team to review the information provided to roku support and of course, if they need more data, i would be happy to share the entire page that shows all the error data on the roku device.
as a side note, others have had to uninstall/reinstall, or reset their roku device to get it to work with netflix, but none of their resolutions work for me. the fact that they experienced the same errors and after doing the above got their device to work properly demonstrates that the problem is with roku not netflix.
I have been trying to configure filtering rules to allow netflix streaming but for some reason I cannot get it to work. I have managed to get streaming to work for a little bit but then it fails. Is this an issue with the current UTM version or am I missing something? Are there specific entries that I should be using that are missed in my config?
These are my entries:
^https?://([A-Za-z0-9.-]*\.)?ne?t?fli?x(imgextvideo)?\.(comnet)/
^https?://[\d+(\.\d+)3/]*/[0-9]8\.ism
^https?://([A-Za-z0-9.-]*\.)?netflix-*\.vo\.llnwd\.net
^https?://[\d+(\.\d+)3/]*/[0-9]9\.ism
^https?://[\d+(\.\d+)3/]*/[0-9]10\.ism
^ *.netflix.com/.*
^http.*?o=.*v=[0-9]&e=[0-9]10&t=.*$
Sorry, I don't think the folks that contributed to that thread on Astaro.org will re-create it here. If you're lucky, you might get what you need with a google on site:astaro.org netflix.
Hello EarlMatthew,
Not specific to Roku, but I had an extremely similar problem with netflix and my appletv, and the playstation store. The resolution was to add the device to the "Transparent Mode Skiplist". Basically you do the following. If you haven't already, create an object for your roku. Then add it to the skiplist at this location:
Web Protection> Filtering Options> Misc Tab> Scroll down to "Transparent Mode Skiplist"
Skipping: Authentication / Block by download size / Antivirus / Extension blocking / MIME type blocking / URL Filter / Content Removal / SSL scanning / Certificate trust check / Certificate date check / Do not display download/scan progress page
I agree with PaulArneson and apijnappels. "Transparent Mode Skiplist" is the only way unless you are some sort of Regex guru. Perhaps someone else could explain it to me more clearly but I have always added them to both the source and destination boxes. Another trick is, I don't know why but the inclination is to have the box "Allow HTTP/S traffic for listed hosts/nets" checked. In my experience however it needs to be unchecked for any of this to work.
PaulArnesons fix worked for me. My LGTV and Xbox One was having problems with Netflix, Vudu, etc. Once I gave them a static IP and then added them to the transparent mode exclusions....they worked fine.
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