Deskside Support Engineers || Malabar, FL – Day 1 Onsite

[Uves H]

Job Title: Deskside Support Engineers

Must have exp (Hands-on / Feet-on)

Location: Malabar, FL – Day 1 Onsite

Rate: $35 max on C2C

Experience: Minimum 5+ years in deskside/onsite support or similar technical profile

 

Job Description:

 We are seeking an experienced DSS Lead to manage and provide hands-on deskside support for end users, IT infrastructure, and meeting room equipment. The ideal candidate will have strong technical skills, excellent customer handling abilities, and experience leading a team of support engineers.

 

Key Responsibilities:

 

Manage and lead a team of deskside support engineers while ensuring adherence to SLAs.

Act as a Single Point of Contact (SPOC) for end-users and management.

Troubleshoot and resolve hardware, software, network, and peripheral issues.

Build, configure, and maintain PCs, laptops, and mobile devices.

Install, configure, and troubleshoot Microsoft Operating Systems (Windows 11, MAC OS) and MS Office applications.

Provide hands-on support for Meeting Room VC devices, network, and datacenter equipment.

Track and manage tickets using ITIL-based ticketing systems (ServiceNow, Remedy).

Perform asset inventory and maintain documentation for processes and procedures.

Set up and troubleshoot printers, faxes, copiers, RF guns, phones, and AV/conference room equipment.

Support remote connectivity tools (SMS, Bomgar, WebEx, Live Meeting, Windows native tools).

Ensure high levels of customer satisfaction and timely resolution of issues.

Technical Requirements:

 

Minimum 4 years hands-on deskside/onsite support experience.

Strong knowledge of Windows and MAC OS, IPAD, Android, and other handheld devices.

Experience with Windows image build process and SCCM deployments.

Experience troubleshooting MS Office applications (Outlook, Word, Excel, PowerPoint).

Strong understanding of hardware, software, networking, and AV equipment.

Familiarity with mobile device setup, activation, and troubleshooting.

Excellent troubleshooting skills for desktops, workstations, printers, and peripherals.

Soft Skills:

 

Excellent verbal and written communication.

Strong customer service and client handling skills.

Good documentation and reporting abilities.

Ability to handle unforeseen situations calmly and efficiently.

Ability to drive organizational values and adhere to ITIL processes.

Other Skills / Experience:

 

Professional experience with various Windows desktop operating systems.

Smart hands support experience for network and datacenter equipment.

Familiarity with audio/video equipment and conference room setups.