From M.V.Ramana Murthy
, Incident 1 It happened few months back. We
were traveling and me & family were waiting in the A/C
waiting room at Secunderabad Station. The attached bathroom was
not clean and was giving bad smell. Added to this
discomfiture, the bathroom door was not closing tight, and I
also observed that shutter was not closing tight because
of faulty door closer. I complained to the attendant .
I
also sent an SMS " The bathroom of A/C waiting room on
platform No 1 of Secunderbad Station is dirty and stinking. Pl
arrange cleaning . Also the door is not closing properly".
After few minutes we left the waiting room as our train arrival
was announced. Within few minutes I received text reply from
Railways, giving an Id No and that action will be taken . After
few hours I received a message that the bathroom has been
cleaned . After ten days I received another message that the
faulty door has been repaired and thanking me.
Incident 2
Recently on 24 th October I and my wife were traveling by
Hyderabd Ajmeer Express on our Rajasthan trip. Next day morning,
I noticed there was no water in the bathroom and the taps are
all dry, whereas our journey will continue and we will be
reaching our destination ( Bhilwara near Ajmeer) after
another 18 hours. I was worried that it is going to be a
miserable time to travel without water. Water or No water,
people will continue to use the bathrooms and the stink will
become unbearable. I complained to the Conductor. I also sent a
SMS "Traveling in the A1 compartment of Hyderabad Ajmeer express
train No 12720. No water in the bathrooms . Pl arrange. Also
replace leaking valves else problem repeats." Pat came the
reply" Your reference id is 1110250019. For status visit
www.scr.indianrailways.in. or SMS as STATUS<SPACE><id> TO
8121281212 . Thanks for registering
complaint " .
After about 20 minutes I received
message that water will be filled at the nearest Railway
station having water filling facility. At Itarsi station, water
was filled and we had no problem . After about a week I received
another message that the faulty valves have been replaced . It
was amazing.
I am thankful to the Railway authorities for
introducing a system where one can complain from a running train
even and doubly grateful that they have acknowledged the
complaint and attended.
I collected this
help line number from the Railway waiting room !
Many times while
traveling by train we are put to unexpected inconvenience,
we react by cursing and criticizing. No other response. Of
course once we reach our destination we just forget.
There is no use in
cursing the darkness around you, do light a candle however small
it be, it gives an inspiration and ten more candles will be lit
. The process continues reducing the darkness.
The
Railway Number to which you can SMS is 8121281212 . Please pass on this message
to your friends and it may help some one in need including you
._________________________________
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